Home › Companies › Egua Fa Us2 Oraclecloud Com CX 1 › Utilization Review Assistant (Non-Clinical) – Mailroom Operations
Utilization Review Assistant (Non-Clinical) – Mailroom Operations
Egua Fa Us2 Oraclecloud Com CX 1 · Jefferson City, MO, United States; US-MO_Jefferson City_3425 West Truman Blvd., Jefferson City, MO, US · On Site · Active · $17–$18 / hour · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Egua Fa Us2 Oraclecloud Com CX 1 |
| Title | Utilization Review Assistant (Non-Clinical) – Mailroom Operations |
| Normalized title | - |
| Department / team | Customer Experience |
| Location | Jefferson City, MO, United States |
| Work model | On Site |
| Employment type | - |
| Salary | $17–$18 / hour |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-27 / 2026-05-31 |
| Changed / last seen | 2026-06-04 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Egua Fa Us2 Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Jefferson City. | Open |
| Department jobs | Active postings in Customer Experience. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Egua Fa Us2 Oraclecloud Com CX 1 |
| Source | 2704eb08-5c9f-4583-abbe-5d79e98c2637 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Job Title: Utilization Review Assistant (Non-Clinical) – Mailroom Operations
This position is On-Site: MO - Jefferson City - 3425 West Truman Blvd
Hours: Training would be M-F 7:30am – 4:00pm CST. Following training would be 8-hour shift between 6am -5pm CST
Hourly rate: $17-$18 (Based on Experience)
Summary of Position
The Utilization Review Assistant provides non-clinical operational support to the Coordinated Care Department, with a primary focus on mailroom operations, document intake, and workflow management for utilization review activities.
This role is responsible for ensuring timely receipt, processing, tracking, and distribution of medical records and certification-related documentation. The position supports utilization review staff and providers by maintaining accurate, organized, and accessible records in accordance with internal policies, regulatory requirements, and evidence-based review processes.
The Utilization Review Assistant interacts regularly with internal staff, healthcare providers, and third-party administrators to facilitate efficient communication and ensure the integrity of the review workflow.
Essential Duties & Responsibilities
Mailroom & Document Management
Receive, sort, and prioritize incoming mail, faxes, and electronic documents related to utilization review and certification requests Perform high-volume scanning, indexing, and electronic filing of medical records into appropriate systems Ensure all documents are accurately categorized, labeled, and routed to the appropriate clinical or operational staff in a timely manner Maintain tracking logs and monitor document workflow to ensure adherence to turnaround time requirements Identify incomplete or missing documentation and escalate or follow up as needed Utilization Review Support
Assist Coordinated Care staff by reviewing incoming documentation for completeness and adherence to submission requirements Prepare and organize records for clinical review, ensuring all required information is included Support certification workflow by facilitating intake and distribution of cases to clinical staff Communication & Customer Support
Answer inbound provider calls and respond to voicemail inquiries related to documentation, status, and submission processes Communicate professionally with providers, internal staff, and third-party administrators to exchange information and resolve issues Document all interactions and case updates accurately within designated systems Administrative & Operational Support
Operate office equipment including multi-line phone systems, high-volume scanners, and copiers Maintain organized workspaces and adherence to document retention and confidentiality standards (HIPAA compliance) Assist with workload balancing and provide cross-functional administrative support as needed Proactively identify process improvement opportunities to enhance efficiency and accuracy Experience / Ability Needed
High school diploma or GED required Minimum of one (1) year of experience in mailroom operations, document management, healthcare administration, or utilization review support preferred Basic knowledge of medical terminology preferred Strong data entry and document management skills with high attention to detail and accuracy Proficiency in Microsoft Office (Outlook, Word, Excel) and ability to learn internal systems Effective verbal and written communication skills, including professional phone etiquette Ability to manage high-volume, time-sensitive workloads with accuracy and efficiency Strong organizational skills with the ability to track and prioritize multiple tasks Ability to work independently and collaboratively in a fast-paced environment Demonstrated ability to maintain confidentiality and handle sensitive information appropriately Physical Requirements
Ability to frequently lift, carry, and move materials weighing up to 25 pounds , including boxes of medical records and mail Ability to stand, walk, bend, and reach for extended periods during mail processing and scanning activities Manual dexterity required for operating scanners, copiers, and other office equipment
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17-$18.
Organization
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to [email protected] . You may also click here to access Conduent's ADAAA Accommodation Policy .
Company
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Full job record
| Job ID | 51523596b6605914cf5e11ede46755f09e7ef9b5 |
| Org ID | 0f099763-22b2-4f31-b3fc-1294a9220b83 |
| Source ID | 2704eb08-5c9f-4583-abbe-5d79e98c2637 |
| Board ID | 2704eb08-5c9f-4583-abbe-5d79e98c2637 |
| Provider | oracle_hcm |
| Provider Job Key | 23136 |
| Title | Utilization Review Assistant (Non-Clinical) – Mailroom Operations |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Jefferson City, MO, United States; US-MO_Jefferson City_3425 West Truman Blvd., Jefferson City, MO, US |
| Department | Customer Experience |
| Team | — |
| Employment Type | — |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | MO |
| City | Jefferson City |
| Salary Raw | Description Job Title: Utilization Review Assistant (Non-Clinical) – Mailroom Operations This position is On-Site: MO - Jefferson City - 3425 West Truman Blvd Hours: Training would be M-F 7:30am – 4:00pm CST. Following training would be 8-hour shift between 6am -5pm CST Hourly rate: $17-$18 (Based on Experience) Summary of Position The Utilization Review Assistant provides non-clinical operational support to the Coordinated Care Department, with a primary focus on mailroom operations, document intake, and workflow management for utilization review activities. This role is responsible for ensuring timely receipt, processing, tracking, and distribution of medical records and certification-related documentation. The position supports utilization review staff and providers by maintaining accurate, organized, and accessible records in accordance with internal policies, regulatory requirements, and evidence-based review processes. The Utilization Review Assistant interacts regularly with internal staff, healthcare providers, and third-party administrators to facilitate efficient communication and ensure the integrity of the review workflow. Essential Duties & Responsibilities Mailroom & Document Management Receive, sort, and prioritize incoming mail, faxes, and electronic documents related to utilization review and certification requests Perform high-volume scanning, indexing, and electronic filing of medical records into appropriate systems Ensure all documents are accurately categorized, labeled, and routed to the appropriate clinical or operational staff in a timely manner Maintain tracking logs and monitor document workflow to ensure adherence to turnaround time requirements Identify incomplete or missing documentation and escalate or follow up as needed Utilization Review Support Assist Coordinated Care staff by reviewing incoming documentation for completeness and adherence to submission requirements Prepare and organize records for clinical review, ensuring all required information is included Support certification workflow by facilitating intake and distribution of cases to clinical staff Communication & Customer Support Answer inbound provider calls and respond to voicemail inquiries related to documentation, status, and submission processes Communicate professionally with providers, internal staff, and third-party administrators to exchange information and resolve issues Document all interactions and case updates accurately within designated systems Administrative & Operational Support Operate office equipment including multi-line phone systems, high-volume scanners, and copiers Maintain organized workspaces and adherence to document retention and confidentiality standards (HIPAA compliance) Assist with workload balancing and provide cross-functional administrative support as needed Proactively identify process improvement opportunities to enhance efficiency and accuracy Experience / Ability Needed High school diploma or GED required Minimum of one (1) year of experience in mailroom operations, document management, healthcare administration, or utilization review support preferred Basic knowledge of medical terminology preferred Strong data entry and document management skills with high attention to detail and accuracy Proficiency in Microsoft Office (Outlook, Word, Excel) and ability to learn internal systems Effective verbal and written communication skills, including professional phone etiquette Ability to manage high-volume, time-sensitive workloads with accuracy and efficiency Strong organizational skills with the ability to track and prioritize multiple tasks Ability to work independently and collaboratively in a fast-paced environment Demonstrated ability to maintain confidentiality and handle sensitive information appropriately Physical Requirements Ability to frequently lift, carry, and move materials weighing up to 25 pounds , including boxes of medical records and mail Ability to stand, walk, bend, and reach for extended periods during mail processing and scanning activities Manual dexterity required for operating scanners, copiers, and other office equipment Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17-$18. Organization Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to [email protected] . You may also click here to access Conduent's ADAAA Accommodation Policy . Company Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. |
| Salary Min | 17 |
| Salary Max | 18 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://egua.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/23136 |
| Apply URL | https://egua.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/23136 |
| First Seen At | 2026-05-31 18:00:36Z |
| Last Seen At | 2026-06-06 19:42:22Z |
| Last Checked At | 2026-06-06 19:42:22Z |
| Last Changed At | 2026-06-04 10:16:44Z |
| Inactive At | — |
| Source Posted At | 2026-05-27 17:57:17Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=egua.fa.us2.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T19-41-38-911Z-87d9bbb1b3f1f0ef5dd415658d1e87b6285636698731c47dded2b1c9bb0b55a3.json |
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"ExternalDescriptionStr": "<p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\"><strong>Job Title:</strong> Utilization Review Assistant (Non-Clinical) – Mailroom Operations</span></span></p><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\"><strong>This position is On-Site:</strong> MO - Jefferson City - 3425 West Truman Blvd</span></span></p><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Hours: Training would be M-F 7:30am – 4:00pm CST. Following training would be 8-hour shift between 6am -5pm CST</span></span></p><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Hourly rate: $17-$18 (Based on Experience)</span></span></p><hr><p><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 18pt;\"><strong>Summary of Position</strong></span></span></p><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">The Utilization Review Assistant provides non-clinical operational support to the Coordinated Care Department, with a primary focus on <strong>mailroom operations, document intake, and workflow management</strong> for utilization review activities.</span></span></p><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">This role is responsible for ensuring timely receipt, processing, tracking, and distribution of medical records and certification-related documentation. The position supports utilization review staff and providers by maintaining accurate, organized, and accessible records in accordance with internal policies, regulatory requirements, and evidence-based review processes.</span></span></p><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">The Utilization Review Assistant interacts regularly with internal staff, healthcare providers, and third-party administrators to facilitate efficient communication and ensure the integrity of the review workflow.</span></span></p><hr><p><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 18pt;\"><strong>Essential Duties & Responsibilities</strong></span></span></p><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 13.5pt;\"><strong>Mailroom & Document Management</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Receive, sort, and prioritize incoming mail, faxes, and electronic documents related to utilization review and certification requests</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Perform high-volume <strong>scanning, indexing, and electronic filing</strong> of medical records into appropriate systems</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Ensure all documents are <strong>accurately categorized, labeled, and routed</strong> to the appropriate clinical or operational staff in a timely manner</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Maintain tracking logs and monitor document workflow to ensure adherence to turnaround time requirements</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Identify incomplete or missing documentation and escalate or follow up as needed</span></span></li></ul><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 13.5pt;\"><strong>Utilization Review Support</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Assist Coordinated Care staff by reviewing incoming documentation for <strong>completeness and adherence to submission requirements</strong></span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Prepare and organize records for clinical review, ensuring all required information is included</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Support certification workflow by facilitating intake and distribution of cases to clinical staff</span></span></li></ul><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 13.5pt;\"><strong>Communication & Customer Support</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Answer inbound provider calls and respond to voicemail inquiries related to documentation, status, and submission processes</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Communicate professionally with providers, internal staff, and third-party administrators to exchange information and resolve issues</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Document all interactions and case updates accurately within designated systems</span></span></li></ul><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 13.5pt;\"><strong>Administrative & Operational Support</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Operate office equipment including multi-line phone systems, high-volume scanners, and copiers</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Maintain organized workspaces and adherence to document retention and confidentiality standards (HIPAA compliance)</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Assist with workload balancing and provide cross-functional administrative support as needed</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Proactively identify process improvement opportunities to enhance efficiency and accuracy</span></span></li></ul><hr><p><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 18pt;\"><strong>Experience / Ability Needed</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">High school diploma or GED required</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Minimum of one (1) year of experience in <strong>mailroom operations, document management, healthcare administration, or utilization review support</strong> preferred</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Basic knowledge of <strong>medical terminology</strong> preferred</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Strong data entry and document management skills with high attention to detail and accuracy</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Proficiency in Microsoft Office (Outlook, Word, Excel) and ability to learn internal systems</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Effective verbal and written communication skills, including professional phone etiquette</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Ability to manage <strong>high-volume, time-sensitive workloads</strong> with accuracy and efficiency</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Strong organizational skills with the ability to track and prioritize multiple tasks</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Ability to work independently and collaboratively in a fast-paced environment</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Demonstrated ability to maintain confidentiality and handle sensitive information appropriately</span></span></li></ul><hr><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 13.5pt;\"><strong>Physical Requirements</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Ability to <strong>frequently lift, carry, and move materials weighing up to 25 pounds</strong>, including boxes of medical records and mail</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Ability to <strong>stand, walk, bend, and reach</strong> for extended periods during mail processing and scanning activities</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Manual dexterity required for operating scanners, copiers, and other office equipment</span></span></li></ul><p> </p><p><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17-$18.</span></span></p>",
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