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Warranty Representative

F492df51 6137 4607 90c1 2fc1764d8dae 9200058080537 2 · Nashville, Franklin, TN, US, Franklin, TN · Deleted · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyF492df51 6137 4607 90c1 2fc1764d8dae 9200058080537 2
TitleWarranty Representative
Normalized title-
Department / team-
LocationNashville, TN, United States
Work model-
Employment typeFull Time
Salary-
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-02-05 / 2026-05-31
Changed / last seen2026-06-05 / 2026-06-03

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PageWhat it containsOpen
Company jobsActive postings from F492df51 6137 4607 90c1 2fc1764d8dae 9200058080537 2.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Nashville.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyF492df51 6137 4607 90c1 2fc1764d8dae 9200058080537 2
Sourcefc55d485-d92d-4f1a-a63f-4a43c61266b9
ATS providerADP Workforce Now Recruiting

Description

At Smith Douglas Homes, we pride ourselves on being one of the fastest growing home building companies in the country. We are looking for a Warranty (Customer Service) Representative to join our team in the Nashville metro area. Smith Douglas Homes is proud to offer a competitive benefits package to our employees as well as a family type work environment. Position Summary: In this role, you’ll make good use of your well-honed interpersonal and customer service skills to assist our home buyers with their warranty claims. You’ll delight in the privilege of assisting families with resolving their questions and concerns related to their new home. Your ability to communicate professionally, with patience and empathy will result in a trusted and long lasting relationships with our buyers. Our mission at Smith Douglas Homes is to enhance the quality of people’s lives. What an honor it will be to play such a huge part in living our mission! What you’ll do: Review all incoming Customer Service requests. Ensure emergency claims are handled expeditiously. Meet with homeowners to troubleshoot concern and determine course of action. Reach out to the SDH Trade Partner to schedule warranty work, as necessary. Complete minor warranty work and perform routine scheduled warranty checks. Communicate updates directly with Customers regarding course of action. Confirm scheduling and inspect warranty work performed by Trade Partners. Review invoices from Trade Partners for approval. Conduct Quality Assurance inspection and acceptance walks. Work with Trade Partners on any delinquencies to expedite completion. “On call” service after hours on a rotating basis with other Warranty Representatives. Provide guidance to staff on warranty process and guidelines. Minimum Job Requirements: Education : High School Code Compliance courses and OSHA/Safety classes helpful Licenses, Certifications, etc: Driver’s License (own transportation) Builder’s License helpful. Experience : Minimum of 2 years of customer service experience 1 year residential construction, punch out, or similar work Technical/Professional Skills: Clear communication and exceptional interpersonal skills Professionalism, Patience, Positive Outlook Familiarity with residential home repair and construction High attention to detail Computer Skills : Microsoft Office Internet Ability to learn SMART (proprietary software) We are an equal employment opportunity employer and a certified Drug Free Workplace. About Smith Douglas Homes: New home builder, Smith Douglas was recently recognized by Builder Magazine as the 32nd largest builder in the Builder Top 100 Rankings. With over 40 years of industry experience, our mission is to enhance people’s quality of life, providing our customers with the opportunity to own a quality-built, value-packed new home. Through our proven, disciplined operations, we reduce costs and deliver quality craftsmanship, which translates into a well-constructed and affordable home. We are proud to be a Certified Great Place to Work! Our mantra: “It’s amazing what you can accomplish when you don’t care who gets the credit!”

Full job record

Job ID5130adaeedf3a22c8a38fe50075240480bbc8a3e
Org IDd939eea3-e348-4248-9e98-ab613503e1d3
Source IDfc55d485-d92d-4f1a-a63f-4a43c61266b9
Board IDfc55d485-d92d-4f1a-a63f-4a43c61266b9
Provideradp_workforcenow
Provider Job Key954888
TitleWarranty Representative
Normalized Title—
Statusdeleted
Activeno
Location TextNashville, Franklin, TN, US, Franklin, TN
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionTN
CityNashville
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f492df51-6137-4607-90c1-2fc1764d8dae&ccId=9200058080537_2&lang=en_US&type=JS&jobId=954888&jwId=9201502068460_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f492df51-6137-4607-90c1-2fc1764d8dae&ccId=9200058080537_2&lang=en_US&type=JS&jobId=954888&jwId=9201502068460_1
First Seen At2026-05-31 19:01:11Z
Last Seen At2026-06-03 08:17:25Z
Last Checked At2026-06-05 02:18:47Z
Last Changed At2026-06-05 02:18:47Z
Inactive At2026-06-05 02:18:47Z
Source Posted At2026-02-05 23:16:00Z
Source Updated At—
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=adp_workforcenow/board=f492df51-6137-4607-90c1-2fc1764d8dae|9200058080537_2/date=2026-06-03/2026-06-03T08-17-23-952Z-ed3df77318a4159afd1684f557c16cd0e9e6e00d5f7a4d2e162e1b6d81202abe.json
Event Fields
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Parsed Structured
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Extensions
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    "requisitionDescription": "<div><div><div><div><p><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;' id=\"isPasted\"><span style='font-family:\"Arial\",sans-serif;color:black;'>At Smith Douglas Homes, we pride ourselves on being one of the fastest growing home building companies in the country. &nbsp;We are looking for a Warranty (Customer Service) Representative to join our team in the Nashville<strong>&nbsp;</strong>metro area. &nbsp;Smith Douglas Homes is proud to offer a competitive benefits package to our employees as well as a family type work environment.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>Position Summary:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>In this role, you&rsquo;ll make good use of your well-honed interpersonal and customer service skills to assist our home buyers with their warranty claims. &nbsp; You&rsquo;ll delight in the privilege of assisting families with resolving their questions and concerns related to their new home. &nbsp;Your ability to communicate professionally, with patience and empathy will result in a trusted and long lasting relationships with our buyers. &nbsp;Our mission at Smith Douglas Homes is to enhance the quality of people&rsquo;s lives. &nbsp;What an honor it will be to play such a huge part in living our mission!</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>What you&rsquo;ll do:</span></strong><span style='font-family:\"Arial\",sans-serif;color:black;'>&nbsp;&nbsp;</span></p><ul style=\"margin-left: -0.25in;\"><li><span style='font-family:\"Arial\",sans-serif;'>Review all incoming Customer Service requests.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Ensure emergency claims are handled expeditiously.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Meet with homeowners to troubleshoot concern and determine course of action.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Reach out to the SDH Trade Partner to schedule warranty work, as necessary.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Complete minor warranty work and perform routine scheduled warranty checks.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Communicate updates directly with Customers regarding course of action.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Confirm scheduling and inspect warranty work performed by Trade Partners.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Review invoices from Trade Partners for approval.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Conduct Quality Assurance inspection and acceptance walks.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Work with Trade Partners on any delinquencies to expedite completion.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>&ldquo;On call&rdquo; service after hours on a rotating basis with other Warranty Representatives.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Provide guidance to staff on warranty process and guidelines.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>Minimum Job Requirements:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Arial\",sans-serif;'>Education</span></u><span style='font-family:\"Arial\",sans-serif;'>: &nbsp; &nbsp;</span></p><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Arial\",sans-serif;'>High School</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Code Compliance courses and OSHA/Safety classes helpful</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Arial\",sans-serif;'>Licenses, Certifications, etc:</span></u><span style='font-family:\"Arial\",sans-serif;'>&nbsp;&nbsp;</span></p><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Arial\",sans-serif;'>Driver&rsquo;s License (own transportation)</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Builder&rsquo;s License helpful.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Arial\",sans-serif;'>Experience</span></u><span style='font-family:\"Arial\",sans-serif;'>:&nbsp;</span></p><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Arial\",sans-serif;'>Minimum of 2 years of customer service experience</span></li><li><span style='font-family:\"Arial\",sans-serif;'>1 year residential construction, punch out, or similar work</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Arial\",sans-serif;'>Technical/Professional Skills:</span></u><span style='font-family:\"Arial\",sans-serif;'>&nbsp; &nbsp;</span></p><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Arial\",sans-serif;'>Clear communication and exceptional interpersonal skills</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Professionalism, Patience, Positive Outlook</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Familiarity with residential home repair and construction</span></li><li><span style='font-family:\"Arial\",sans-serif;'>High attention to detail</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Arial\",sans-serif;'>Computer Skills</span></u><span style='font-family:\"Arial\",sans-serif;'>: &nbsp;</span></p><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Arial\",sans-serif;'>Microsoft Office</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Internet</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Ability to learn SMART (proprietary software)</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><em><span style='font-family:\"Arial\",sans-serif;color:black;'>We are an equal employment opportunity employer and a certified Drug Free Workplace.</span></em></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>About Smith Douglas Homes:<br> &nbsp;<br></span></strong><span style='font-family:\"Arial\",sans-serif;color:black;'>New home builder, Smith Douglas was recently recognized by Builder Magazine as the 32nd largest builder in the Builder Top 100 Rankings. With over 40 years of industry experience, our mission is to enhance people&rsquo;s quality of life, providing our customers with the opportunity to own a quality-built, value-packed new home. &nbsp;Through our proven, disciplined operations, we reduce costs and deliver quality craftsmanship, which translates into a well-constructed and affordable home.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>We are proud to be a Certified Great Place to Work!</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Our mantra: &nbsp;&ldquo;It&rsquo;s amazing what you can accomplish when you don&rsquo;t care who gets the credit!&rdquo;&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p><br></p></div></div></div></div>\n",
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    "requisitionTitle": "Warranty Representative",
    "clientRequisitionID": "1820",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Franklin",
          "postalCode": "37067",
          "countrySubdivisionLevel1": {
            "codeValue": "TN"
          }
        },
        "nameCode": {
          "shortName": "Nashville, Franklin, TN, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/954888?cid=f492df51-6137-4607-90c1-2fc1764d8dae&ccId=9200058080537_2&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 17672
  },
  "detail_errors": []
}
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GET https://api.bluedoor.sh/job-postings/v1/jobs/5130adaeedf3a22c8a38fe50075240480bbc8a3e?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/d939eea3-e348-4248-9e98-ab613503e1d3JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/fc55d485-d92d-4f1a-a63f-4a43c61266b9JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/5130adaeedf3a22c8a38fe50075240480bbc8a3e/eventsJSON

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