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Member Engagement Specialist

E19abba7 A8ad 4c26 948f Cf26888754a7 19000101 000001 · Cary, NC, US, Cary, NC · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyE19abba7 A8ad 4c26 948f Cf26888754a7 19000101 000001
TitleMember Engagement Specialist
Normalized title-
Department / team-
LocationCary, NC, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-02 / 2026-06-04
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from E19abba7 A8ad 4c26 948f Cf26888754a7 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Cary.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyE19abba7 A8ad 4c26 948f Cf26888754a7 19000101 000001
Source231dc2c8-7b83-48cf-84ee-bbf81453b51e
ATS providerADP Workforce Now Recruiting

Description

About CCNC: From the mountains to the coast, from large cities to small towns, Community Care of North Carolina is transforming health care. Informed by statewide data and predictive analytics, community-based care-managers work with local physicians and diverse teams of health professionals to develop whole-person plans of care that connect people to the right local resources and increase equity and access to high quality care. CCNC Mission Statement To improve the health and quality of life for all North Carolinians by building supporting better community-based healthcare delivery systems. Position Summary The Member Engagement Specialist is responsible for telephonic outreach and screening of identified members based on plan stratification for care management with a call center approach. An experienced and energetic communicator, the engagement specialist is focused on deepening program participation as well as making members aware of CCNC (plan) programs and offerings. The Member Engagement Specialist interacts with members, providers and other staff to implement program interventions, document activities, and refer risk appropriate members to professional staff according to protocols. The candidate for this position must have a disposition towards good customer service, be assertive without being aggressive, and always maintain a professional demeanor. The Member Engagement Specialist may work remotely within regions to cover the needs across the state. This is primarily a remote position. Occasional in-person training and travel may be required. Essential Functions Conduct continual telephonic outreach to identified and referred members focused on engaging members with care management services. Receive and manage referrals from data reports; clinical care management team members, PCP, or other service providers for efficient screening and linking members with care management. Complete and document member screenings tools and refer clinical needs to most appropriate clinical care management team member for assessment and follow up; Schedule members for face-to-face or telephonic encounters for care management follow up. Meet daily and monthly program productivity and engagement metrics. Complete all assignments within expected timeframes; Notify supervisor promptly of any issues with receiving or sending referrals, making timely care management assignments, or issues with carrying out any other duties assigned. Abide by department guidelines, company policies, and HIPAA regulations. Perform other duties that assist in keeping the operation organized and functional. Attend departmental and corporate meetings. Understand and uphold CCNC goals, objectives, and standards. Qualifications High School/GED. Prior telephonic call center experience desired. Minimum of two years previous work experience, preferably in a health care setting. Healthcare experience and medical terminology knowledge highly preferred. Bilingual preferred Managed care experience a plus Knowledge, Skills, and Abilities Strong Initiative Performance metric driven and productivity mindset Strong oral and written communication proficiency Attention to detail Organizational and Time Management Skills Strong Interpersonal Skills Critical Thinking Skills Resourceful - Able to shift strategy or approach in response to the demands of a situation Team-oriented Adaptable - Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives Motivational Interviewing Skills Knowledge of Care Management Principles Ability to work independently and to use sound judgment when needed Multi-tasking Abilities Outgoing and energetic attitude Respectful customer service skills Ability to provide information in a manner that is culturally and linguistically appropriate Knowledge of and experience working in member or clinical data systems Computer skills required including various office software and the internet; experience with MS Office software preferred Working Conditions The job environment is primarily an office or home environment. Routinely there may be some minor physical inconveniences or discomforts in the work setting, including sitting for moderate periods of time and repetitive wrist motion Travel using personal vehicle may be required within the region and/or the State The job environment can be intense as high volume, repetitive work is an expectation. A structured call center schedule of a 1-hour lunch and two breaks should be expected. Why Join Us Make a meaningful impact on youth and families across North Carolina Work with a supportive and collaborative care team Competitive Benefits Package effective first day of employment Opportunities for growth, training, and bonus incentives* Ready to improve the health and quality of life of all North Carolinians by building and supporting better community-based health care delivery systems? Apply today and join us in delivering compassionate care that makes a difference.

Full job record

Job ID511b66d8c5e6aea9eaf5e4e9f7ceb65e15d2a14d
Org ID4d1f0611-49bc-4ed9-aa71-6fda86ae6a04
Source ID231dc2c8-7b83-48cf-84ee-bbf81453b51e
Board ID231dc2c8-7b83-48cf-84ee-bbf81453b51e
Provideradp_workforcenow
Provider Job Key589732
TitleMember Engagement Specialist
Normalized Title—
Statusactive
Activeyes
Location TextCary, NC, US, Cary, NC
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionNC
CityCary
Salary Raw—
Salary Min—
Salary Max—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e19abba7-a8ad-4c26-948f-cf26888754a7&ccId=19000101_000001&lang=en_US&type=JS&jobId=589732&jwId=9201313444269_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e19abba7-a8ad-4c26-948f-cf26888754a7&ccId=19000101_000001&lang=en_US&type=JS&jobId=589732&jwId=9201313444269_1
First Seen At2026-06-04 09:32:59Z
Last Seen At2026-06-06 13:09:32Z
Last Checked At2026-06-06 13:09:32Z
Last Changed At2026-06-06 13:09:32Z
Inactive At—
Source Posted At2026-06-02 17:59:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=e19abba7-a8ad-4c26-948f-cf26888754a7|19000101_000001/date=2026-06-06/2026-06-06T13-09-31-438Z-ed105c36c83f8257a501d89e16d12abb0f57748bcb284559d1ee9cc6042f5b40.json
Event Fields
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    "requisitionDescription": "<div><p style=\"margin-left:0in;\"><strong><span style=\"font-size: 12px;\">About CCNC:&nbsp;</span></strong></p><p style=\"margin-left:0in;\"><span style=\"font-size: 12px;\">From the mountains to the coast, from large cities to small towns, Community Care of North Carolina is transforming health care. Informed by statewide data and predictive analytics, community-based care-managers work with local physicians and diverse teams of health professionals to develop whole-person plans of care that connect people to the right local resources and increase equity and access to high quality care.</span></p><p style=\"margin-left:0in;\"><span style=\"font-size: 12px;\"><strong>CCNC Mission Statement</strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-size: 12px;\">To improve the health and quality of life for all North Carolinians by building supporting better community-based healthcare delivery systems.</span></p><p style=\"margin-left:0in;\"><span style=\"font-size: 12px;\"><strong>Position Summary</strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-size: 12px;\">The Member Engagement Specialist is responsible for telephonic outreach and screening of identified members based on plan stratification for care management with a call center approach. An experienced and energetic communicator, the engagement specialist is focused on deepening program participation as well as making members aware of CCNC (plan) programs and offerings.&nbsp;</span></p><p style=\"margin-left:0in;\"><span style=\"font-size: 12px;\">The Member Engagement Specialist interacts with members, providers and other staff to implement program interventions, document activities, and refer risk appropriate members to professional staff according to protocols. The candidate for this position must have a disposition towards good customer service, be assertive without being aggressive, and always maintain a professional demeanor. The Member Engagement Specialist may work remotely within regions to cover the needs across the state.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;' data-pasted=\"true\"><span style=\"font-size: 12px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><em>This is primarily a remote position. Occasional in-person training and travel may be required.</em><em>&nbsp;</em></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><span style=\"font-size: 12px;\"><br></span></p><p style=\"margin-left:0in;\"><span style=\"font-size: 12px;\"><strong>Essential Functions</strong></span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0.19999999999999996in;\"><li style=\"margin-left: 0in; font-size: 12px;\">Conduct continual telephonic outreach to identified and referred members focused on engaging members with care management services.</li><li style=\"margin-left: 0in; font-size: 12px;\">Receive and manage referrals from data reports; clinical care management team members, PCP, or other service providers for efficient screening and linking members with care management.</li><li style=\"margin-left: 0in; font-size: 12px;\">Complete and document member screenings tools and refer clinical needs to most appropriate clinical care management team member for assessment and follow up;&nbsp;</li><li style=\"margin-left: 0in; 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font-size: 12px;\">High School/GED.&nbsp;</li><li style=\"margin-left: 0in; font-size: 12px;\">Prior telephonic call center experience desired.</li><li style=\"margin-left: 0in; font-size: 12px;\">Minimum of two years previous work experience, preferably in a health care setting.</li><li style=\"margin-left: 0in; font-size: 12px;\">Healthcare experience and medical terminology knowledge highly preferred.&nbsp;</li><li style=\"margin-left: 0in; font-size: 12px;\">Bilingual preferred</li><li style=\"margin-left: 0in; font-size: 12px;\">Managed care experience a plus</li></ul></div><p style=\"margin-left:0in;\"><span style=\"font-size: 12px;\"><strong>Knowledge, Skills, and Abilities</strong></span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin-left: 0in; font-size: 12px;\">Strong Initiative</li><li style=\"margin-left: 0in; font-size: 12px;\">Performance metric driven and productivity mindset</li><li style=\"margin-left: 0in; 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font-size: 12px;\">Ability to work independently and to use sound judgment when needed</li><li style=\"margin-left: 0in; font-size: 12px;\">Multi-tasking Abilities</li><li style=\"margin-left: 0in; font-size: 12px;\">Outgoing and energetic attitude</li><li style=\"margin-left: 0in; font-size: 12px;\">Respectful customer service skills</li><li style=\"margin-left: 0in; font-size: 12px;\">Ability to provide information in a manner that is culturally and linguistically appropriate</li><li style=\"margin-left: 0in; font-size: 12px;\">Knowledge of and experience working in member or clinical data systems</li><li style=\"margin-left: 0in; font-size: 12px;\">Computer skills required including various office software and the internet; experience with MS Office software preferred</li></ul></div><p style=\"margin-left:0in;\"><span style=\"font-size: 12px;\"><strong>Working Conditions&nbsp;</strong></span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin-left: 0in; font-size: 12px;\">The job environment is primarily an office or home environment.&nbsp;</li></ul></div><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin-left: 0in; font-size: 12px;\">Routinely there may be some minor physical inconveniences or discomforts in the work setting, including sitting for moderate periods of time and repetitive wrist motion</li><li style=\"margin-left: 0in; font-size: 12px;\">Travel using personal vehicle may be required within the region and/or the State</li><li style=\"font-size: 12px;\">The job environment can be intense as high volume, repetitive work is an expectation.</li><li style=\"font-size: 12px;\">A structured call center schedule of a 1-hour lunch and two breaks should be expected.</li></ul></div><p style=\"margin-left:0in;\"><span style=\"font-size: 12px;\"><strong>Why Join Us</strong></span></p><ul type=\"disc\"><li style=\"margin-left: 0in; font-size: 12px;\">Make a meaningful impact on youth and families across North Carolina</li><li style=\"margin-left: 0in; font-size: 12px;\">Work with a supportive and collaborative care team</li><li style=\"margin-left: 0in; font-size: 12px;\">Competitive Benefits Package effective first day of employment</li><li style=\"margin-left: 0in; font-size: 12px;\">Opportunities for growth, training, and bonus incentives*</li></ul><p style=\"margin-left:0in;\"><span style=\"font-size: 12px;\"><strong>Ready to improve the health and quality of life of all North Carolinians by building and supporting better community-based health care delivery systems?&nbsp;</strong></span></p><ul type=\"disc\"><li style=\"margin-left: 0in; font-size: 12px;\"><strong>Apply today and join us in delivering compassionate care that makes a difference.</strong></li></ul></div>\n",
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