Client Services Manager (Schools)

{
  "content_hash": "c2aab96e8cd8eb77a054e948f9a22d763fb06f078e8a10cbfc570b58c3c8a605",
  "source_hash": "7b5e3d3b7a12b37354ff0389abf16d5d7822dd841bd8c4a23937cc14ac43829e",
  "last_changed_at": "2026-06-06T09:46:26.944Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Middleton, Christchurch, 8024, New Zealand",
    "city": "Middleton",
    "region": "Christchurch",
    "country": null,
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T09:46:26.934Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Middleton, Christchurch, 8024, New Zealand",
      "city": "Middleton",
      "region": "Christchurch",
      "country": null,
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "283",
    "isRemote": null,
    "location": {
      "city": "Middleton",
      "state": "Christchurch"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18764",
    "locationType": "0",
    "jobOpeningName": "Client Services Manager (Schools)",
    "departmentLabel": "Pro Services",
    "employmentStatusLabel": "Full time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Middleton",
      "state": "Christchurch",
      "postalCode": "8024",
      "addressCountry": "New Zealand"
    },
    "datePosted": "2026-05-05",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p>Are you an experienced IT services professional who enjoys building strong customer relationships and leading high-performing teams? Do you want to play a key role in improving outcomes for schools through reliable, high-quality service delivery?</p>\n<p><br></p>\n<p>Join Cyclone and help shape the service experience for our Primary and Intermediate school customers.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Why You’ll Love Working with Us</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Great Team Benefits: </span>Competitive salary and benefits package including health insurance, a paid volunteer day per year, and fun team events and social activities.</li>\n<li><span style=\"font-weight: bold\">Customer-Centric Culture</span>: We’re passionate about delivering outstanding service and building long-term, trusted partnerships with our customers</li>\n<li><span style=\"font-weight: bold\">Diverse Client Base</span>: You'll work with many different people and solutions, allowing you to showcase your technical expertise and top-tier customer service skills.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About the Role</span></p>\n<p>As a Client Services Manager (Schools), you will own the end-to-end service delivery experience for a portfolio of Primary and Intermediate school customers.</p>\n<p>You will balance two key areas of focus:</p>\n<ul>\n<li>Service Delivery Excellence (50%) – ensuring services are delivered consistently, efficiently, and to agreed SLAs</li>\n<li>Planning &amp; Customer Outcomes (50%) – building forward-looking roadmaps, identifying opportunities, and turning them into actionable work</li>\n</ul>\n<p>You will act as the primary operational and relationship owner for your customers, leading the service delivery team supporting them and ensuring a consistently high standard of service.</p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">What you will do:</span></p>\n<p>You will take ownership of both customer relationships and service outcomes, including:</p>\n<ul>\n<li>Acting as the main point of contact and escalation for your customers</li>\n<li>Building strong, proactive relationships through regular communication and service reviews</li>\n<li>Leading and coordinating the service delivery team (onsite and remote)</li>\n<li>Ensuring SLAs and service standards are consistently met or exceeded</li>\n<li>Identifying risks, resolving recurring issues, and driving continuous improvement</li>\n<li>Creating and delivering customer roadmaps and Statements of Work</li>\n<li>Ensuring onboarding, audits, and documentation meet high standards</li>\n<li>Supporting planning, prioritisation, and workload management across your team</li>\n<li>Coaching and developing team members to build capability and performance</li>\n</ul>\n<p><span style=\"font-weight: bold\"><br></span><br></p>\n<p><span style=\"font-weight: bold\"><span>What you will bring</span></span></p>\n<p>You bring structure and accountability to your work and build strong relationships with customers and colleagues. You bring a mix of technical understanding and customer focus, along with:</p>\n<ul>\n<li>Experience in IT services, managed services, or field engineering environments</li>\n<li>Proven ability to manage customer relationships and service outcomes</li>\n<li>Strong communication and stakeholder management skills</li>\n<li>Confidence in handling escalations calmly and effectively</li>\n<li>Excellent planning, organisation, and prioritisation skills</li>\n<li>A team-focused leader who builds trust and accountability</li>\n<li>Attention to detail and commitment to quality and follow-through</li>\n</ul>\n<ul>\n<li>Experience in the education sector (desirable) </li>\n<li>Familiarity with MSP tools (e.g. ConnectWise, Hudu) (desirable) </li>\n<li>Relevant technical certifications or hands-on experience (desirable) </li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Why Join Us Here at Cyclone?</span></p>\n<p>Cyclone is a proudly New Zealand-owned company with over 180 team members across the country. We have branch offices in Auckland, Wellington, Christchurch, Dunedin and Invercargill.</p>\n<p>When you join Cyclone, you’ll benefit from: </p>\n<ul>\n<li><span style=\"color: rgb(46, 56, 73)\">Having training platforms and<br></span>development pathways with direct access to large multinationals such as Microsoft, HPE, Aruba, Fortinet, Apple, Google, and Dell.<br></li>\n<li>A collaborative, supportive team environment</li>\n<li>A culture that values diversity, respect, and shared success<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">To apply</span></p>\n<p><span style=\"color: rgb(46, 56, 73)\">All applicants must be a New Zealand Citizen or Resident and be willing to undergo police vetting or any other checks relevant to the role. </span></p>",
    "compensation": "Competitive salary and great team benefits package",
    "departmentId": "18764",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Client Services Manager (Schools)",
    "departmentLabel": "Pro Services",
    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://cyclone.bamboohr.com/careers/283",
    "employmentStatusLabel": "Full time"
  }
}