Senior Customer Support Engineer (m/f/d)

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  "source_hash": "f397fae49ed9ef1e594177c852b522dfe6e7c0ceeb4aac07aba6707cc7c3e28c",
  "last_changed_at": "2026-06-04T12:39:35.194Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Germany, Munich (HQ)",
    "city": null,
    "region": null,
    "country": null,
    "is_remote": true,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T07:54:12.947Z",
  "launch_scope": {
    "reason": "personio_production_catalog",
    "included": true,
    "location": {
      "raw": "Germany, Munich (HQ)",
      "city": null,
      "region": null,
      "country": null,
      "is_remote": true,
      "confidence": 0.8
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{}

{
  "id": "2656353",
  "name": "Senior Customer Support Engineer (m/f/d)",
  "office": "Germany, Munich (HQ)",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-06-03T14:56:36+00:00",
  "seniority": "experienced",
  "department": "Business & Operations",
  "occupation": "technical_customer_service",
  "subcompany": "Agile Robots SE",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "About the role",
      "value": "<div style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);\">As a Senior Customer Support Engineer (m/f/d) you will play a crucial role in ensuring the satisfaction and success of our clients by providing technical assistance and support for robotic products of the Agile Group - specifically for the products of our subsidiary company Franka Robotics GmbH. You will work closely with our customers to address their inquiries, troubleshoot technical issues, and deliver solutions that exceed their expectations. This role requires a strong technical background, excellent communication skills, and a passion for providing exceptional customer service.</span></div>"
    },
    {
      "name": "Your Responsibilities",
      "value": "<p style=\"margin:0cm;font-size:12pt;font-family:Aptos, sans-serif;color:rgb(36,36,36);font-style:normal;font-weight:400;text-align:justify;text-transform:none;background-color:rgb(255,255,255);\"><strong><span style=\"border:0px;font-style:inherit;font-weight:inherit;font-size:14px;line-height:inherit;font-family:Arial, Helvetica, sans-serif;margin:0px;padding:0px;color:rgb(0,0,0);\">Technical Support:</span></strong></p><ul style=\"margin-bottom:0cm;color:rgb(36,36,36);font-family:'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:15px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);margin-top:0cm;\"><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Provide timely and effective technical assistance to customers experiencing issues with robotic products of the Agile Group</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Collaborate with the engineering team to understand and resolve complex technical problems</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Utilize remote support tools to diagnose and troubleshoot robotic systems</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Providing Onsite-Support for dedicated cases and customers</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Stakeholder-Activities for key customers and strategic partners</span></li></ul><p style=\"margin:0cm;font-size:12pt;font-family:Aptos, sans-serif;color:rgb(36,36,36);font-style:normal;font-weight:400;text-align:justify;text-transform:none;background-color:rgb(255,255,255);\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;font-size:14px;line-height:inherit;font-family:Arial, Helvetica, sans-serif;margin:0px;padding:0px;color:rgb(0,0,0);\"> </span></p><p style=\"margin:0cm;font-size:12pt;font-family:Aptos, sans-serif;color:rgb(36,36,36);font-style:normal;font-weight:400;text-align:justify;text-transform:none;background-color:rgb(255,255,255);\"><span style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);\"><strong><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Customer Communication:</span></strong></span></p><ul style=\"margin-bottom:0cm;color:rgb(36,36,36);font-family:'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:15px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);margin-top:0cm;\"><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Communicate with customers via phone, email, and chat to understand their needs and challenges</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Clearly and concisely convey technical information to both technical and non-technical users</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Maintain positive relationships with customers by ensuring a high level of customer satisfaction</span></li></ul><p style=\"margin:0cm;font-size:12pt;font-family:Aptos, sans-serif;color:rgb(36,36,36);font-style:normal;font-weight:400;text-align:justify;text-transform:none;background-color:rgb(255,255,255);\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;font-size:14px;line-height:inherit;font-family:Arial, Helvetica, sans-serif;margin:0px;padding:0px;color:rgb(0,0,0);\"> </span></p><p style=\"margin:0cm;font-size:12pt;font-family:Aptos, sans-serif;color:rgb(36,36,36);font-style:normal;font-weight:400;text-align:justify;text-transform:none;background-color:rgb(255,255,255);\"><span style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);\"><strong><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Issue Resolution:</span></strong></span></p><ul style=\"margin-bottom:0cm;color:rgb(36,36,36);font-family:'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:15px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);margin-top:0cm;\"><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Investigate and analyze reported issues, identify root causes, and implement solutions</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Document troubleshooting steps and resolutions for future reference</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Escalate unresolved issues to the appropriate internal teams for further investigation</span></li></ul><p style=\"margin:0cm;font-size:12pt;font-family:Aptos, sans-serif;color:rgb(36,36,36);font-style:normal;font-weight:400;text-align:justify;text-transform:none;background-color:rgb(255,255,255);\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;font-size:14px;line-height:inherit;font-family:Arial, Helvetica, sans-serif;margin:0px;padding:0px;color:rgb(0,0,0);\"> </span></p><p style=\"margin:0cm;font-size:12pt;font-family:Aptos, sans-serif;color:rgb(36,36,36);font-style:normal;font-weight:400;text-align:justify;text-transform:none;background-color:rgb(255,255,255);\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;font-size:14px;line-height:inherit;font-family:Arial, Helvetica, sans-serif;margin:0px;padding:0px;color:rgb(0,0,0);\"> </span></p><p style=\"margin:0cm;font-size:12pt;font-family:Aptos, sans-serif;color:rgb(36,36,36);font-style:normal;font-weight:400;text-align:justify;text-transform:none;background-color:rgb(255,255,255);\"><span style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);\"><strong><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Product Knowledge:</span></strong></span></p><ul style=\"margin-bottom:0cm;color:rgb(36,36,36);font-family:'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:15px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);margin-top:0cm;\"><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Stay up-to-date on the latest features and updates to our robotic products</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Provide product training to customers to enhance their understanding and usage of our robotic solutions</span></li></ul><p style=\"margin:0cm;font-size:12pt;font-family:Aptos, sans-serif;color:rgb(36,36,36);font-style:normal;font-weight:400;text-align:justify;text-transform:none;background-color:rgb(255,255,255);\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;font-size:14px;line-height:inherit;font-family:Arial, Helvetica, sans-serif;margin:0px;padding:0px;color:rgb(0,0,0);\"> </span></p><p style=\"margin:0cm;font-size:12pt;font-family:Aptos, sans-serif;color:rgb(36,36,36);font-style:normal;font-weight:400;text-align:justify;text-transform:none;background-color:rgb(255,255,255);\"><span style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);\"><strong><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Feedback and Improvement:</span></strong></span></p><ul style=\"margin-bottom:0cm;color:rgb(36,36,36);font-family:'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:15px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);margin-top:0cm;\"><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Collect customer feedback and share insights with the product development team for continuous improvement</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Contribute to the creation of support documentation, FAQs, and knowledge-base articles</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Constant improvement of support processes, systems, tools, and services through analysis and feedback</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Support in the introduction and optimization of a global support team</span></li></ul>"
    },
    {
      "name": "Your Profile",
      "value": "<ul style=\"margin-bottom:0cm;color:rgb(36,36,36);font-family:'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:15px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);margin-top:0cm;\"><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Bachelor's degree in Robotics, Mechanical Engineering, Electrical Engineering, or state-certified technician in one of these fields with at least 4 years of professional experience</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Proven experience in a customer support or technical support role, preferably in the robotics or automation industry</span> </li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Familiarity with robotic systems, programming languages (e.g., ROS), and automation technologies</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Strong troubleshooting and problem-solving skills</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Excellent communication and interpersonal skills</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Ability to work independently and collaboratively in a dynamic and fast-paced environment</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Fluent in German and English</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Class B driver’s license / internationally valid driver’s license</span></li></ul>"
    },
    {
      "name": "What we offer",
      "value": "<ul style=\"margin-bottom:0cm;color:rgb(36,36,36);font-family:'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:15px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);margin-top:0cm;\"><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Dynamic high-tech startup combined with financial soundness and world-class investors</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Challenging tasks and projects within an innovative, striving field</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Great working environment in an interdisciplinary, international team of experts</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Room for personal as well as professional development</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Corporate Benefits Program that covers health, mobility, and learning with 100 Euros/ month</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">A modern, up-to-date workplace and the regular team, as well as company events, contribute to a very good working atmosphere</span></li></ul>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Corporate Functions"
}