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    "requisitionDescription": "<p data-pasted=\"true\"><strong>Job Title: Dispatch Supervisor</strong></p><p><strong>About Us</strong></p><p>Northeast Power Dry has been serving the community since 1996, delivering safe, results-driven solutions grounded in strong core values: trustworthiness, leadership, passion, acceptance, and dedication. We are committed to creating a positive, supportive, and growth-oriented work environment for our team.</p><p><strong>Position Summary</strong></p><p>Northeast Power Dry is seeking a Dispatch Supervisor to support and oversee daily dispatch operations. This position performs the same essential functions as a Dispatcher while serving as the primary point of contact for dispatcher questions and escalated customer concerns.</p><p>The Dispatch Supervisor is responsible for coordinating and managing the schedules and activities of service technicians and drivers. This role requires strong communication, organization, problem-solving, and customer service skills to ensure services are delivered efficiently, safely, and on time.</p><p><strong>Essential Duties and Responsibilities</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">Receive and process incoming service requests and emergency calls from customers, clients, and field personnel.</li><li style=\"margin-left: 24px;\">Determine the nature and urgency of requests and prioritize accordingly.</li><li style=\"margin-left: 24px;\">Assign and dispatch technicians and drivers to appropriate locations to ensure timely service delivery.</li><li style=\"margin-left: 24px;\">Coordinate and maintain work schedules while monitoring field operations and adjusting assignments as needed.</li><li style=\"margin-left: 24px;\">Track the status of personnel, vehicles, and equipment using dispatch software and communication systems.</li><li style=\"margin-left: 24px;\">Maintain clear and consistent communication with technicians, drivers, customers, and management regarding job status, schedule changes, and delays.</li><li style=\"margin-left: 24px;\">Accurately document dispatch activities, response times, services provided, and other relevant information in accordance with company policies.</li><li style=\"margin-left: 24px;\">Troubleshoot and resolve logistical and operational issues that arise throughout the dispatch process.</li><li style=\"margin-left: 24px;\">Provide exceptional customer service by addressing inquiries, resolving concerns, and ensuring customer satisfaction.</li><li style=\"margin-left: 24px;\">Serve as a resource for dispatch team members and assist with escalated situations when needed.</li><li style=\"margin-left: 24px;\">Support daily dispatch operations and help maintain an efficient workflow.</li><li style=\"margin-left: 24px;\">Audit completed jobs to ensure tasks, documentation, and photos are accurate and complete.</li></ul><p><strong>Qualifications</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW230663966 BCX8\"><span class=\"NormalTextRun SCXW230663966 BCX8\">High School Diploma or equivalent required.</span></span></li><li style=\"margin-left: 24px;\">Additional training or certification in dispatching, logistics, transportation, or emergency management is a plus.</li><li style=\"margin-left: 24px;\">Previous experience in dispatching, logistics, transportation, customer service, ora related field preferred.</li><li style=\"margin-left: 24px;\">Prior leadership or supervisory experience is a plus.</li><li style=\"margin-left: 24px;\">Proficiency with dispatch software, GPS systems, Microsoft Office, and communication tools.</li><li style=\"margin-left: 24px;\">Strong communication and interpersonal skills.</li><li style=\"margin-left: 24px;\">Excellent organizational and time-management abilities.</li><li style=\"margin-left: 24px;\">Ability to work well under pressure and make quick decisions.</li><li style=\"margin-left: 24px;\">Strong problem-solving skills and attention to detail.</li><li style=\"margin-left: 24px;\">Ability to manage multiple priorities in a fast-paced environment.</li><li style=\"margin-left: 24px;\">Ability to work shifts, including nights, weekends, and holidays as needed.</li></ul><p><strong>Benefits</strong></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">Choice of 4 medical plans, including one with $0 payroll cost for employees</li><li style=\"margin-left: 24px;\">FSA medical and dependent care spending accounts</li><li style=\"margin-left: 24px;\">HSA available with high deductible health plan</li><li style=\"margin-left: 24px;\">Vision and dental insurance (2 dental plans available)</li><li style=\"margin-left: 24px;\">Company-paid short-term and long-term disability</li><li style=\"margin-left: 24px;\">Company-paid life insurance</li><li style=\"margin-left: 24px;\">401(k) with company match up to 6%</li><li style=\"margin-left: 24px;\">Ancillary benefits (Hospital, Critical Illness, Accident coverage)</li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW230663966 BCX8\"><span class=\"NormalTextRun SCXW230663966 BCX8\">Paid Time Off (PTO)</span></span></li><li style=\"margin-left: 24px;\">Paid holidays</li><li style=\"margin-left: 24px;\">Sick time that carries over year to year</li><li style=\"margin-left: 24px;\">Wellness support including counseling, financial planning, and legal assistance programs</li><li style=\"margin-left: 24px;\">Paid training and certification support</li><li style=\"margin-left: 24px;\">Opportunities for career growth and advancement</li><li style=\"margin-left: 24px;\">Employee referral bonus program</li></ul><p><br></p><p>Northeast Power Dry is an Equal Opportunity Employer.</p>\n",
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