Healthcare Operations Manager

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    "description": "<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Why DelRicht Research?</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Would you love to be a part of the cutting edge of healthcare and science innovation? Do you want to be an influential part of a rapidly growing team? Are you looking for a position that has opportunities for professional growth? If the answer is yes, then DelRicht Research might be the right opportunity for you!</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"><br><br></span></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Who We Are</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">DelRicht Research has been recognized as a Top Workplace in 2023, 2024, and 2025! </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Healthcare Operations Manager’s Main Objective:</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> In this role you will be responsible for the day to day management of clinic operations, including financial oversight and people management.  </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We are a multi-unit clinical research site network.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">The Shift Lead will maintain all activities related to the conduct of clinical trials at the site including but not limited to:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Lead by example in delivering warm, excellent care to every patient at every visit.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ensure patient visits are conducted with 100% protocol adherence—accurately, efficiently, and on time.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Oversee a team of physicians and other team members conducting the site’s clinical trials</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Manage a team of Clinical Research Coordinators for their growth and development within the role and company which will also include managing the schedule, conducting performance reviews, overseeing individual and group productivity and quality of work</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Continue to build the team by hiring and training as needed with the growing region</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Seeing to it that all clinical trial protocols are being adhered to 100% of the time</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Manage physician relationships and ensure they are aware of their schedules and informed about all clinical trial patients</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Problem solve with the physicians and coordinators to resolve any patient-related issues that may arise</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Communicate effectively with external clients regarding site visits as well as the sites’ quality and quantity of data for all trials</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ensure the site is maximizing the schedule in order to provide opportunities to as much of the community as possible</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Responsible for the region reaching profitability and revenue goals</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Learn and prepare for new clinical research studies at the site (typically 1-2 new clinical studies per month)</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Voluntary travel to Investigator Meetings to learn about new clinical studies (US based, all expenses paid - who doesn’t like free travel?)<br><br></span></li>\n</ul>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">The Right Candidate Will:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Be self motivated! Energetic! Positive!</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Focus on providing exceptional patient care and creating memorable experiences</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Make sure client satisfaction is a primary focus and that the client is able to achieve and exceed their goals</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Believe in high quality and have a high standard of compliance to our study protocols</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Be remarkably organized</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Be skilled at problem solving, planning and being proactive</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Accept ownership of tasks from inception through completion and assume responsibility for personal success</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Skills needed to win:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\">Required: </span></span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">3 years of supervisory or managerial experience</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Required:</span> Demonstrated experience overseeing operations across a business site </span></li>\n<li><em><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Required:</span></em><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"><em> </em>5+ years of professional working experience</span></li>\n<li><em><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Required:</span></em><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"><em> </em>The ability to help drive teams while also routinely contributing to patient visits</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-style: italic; font-weight: bold\"><em><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Preferred</span></em>: </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">B.S or B.A from any accredited University </span><br></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Coffee drinkers preferred. Tea drinkers accepted.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">The Company Culture You Will Be Part Of:<br></span><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">DelRicht Research’s Core Values: Production, Humility, Consistency</span></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Production:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We deliver on our promises</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We have a bias towards action: we value independent problem solving</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We proactively over deliver: we can act without being told what to do and we always have new ideas that will be heard and will improve the company</span></li>\n</ul>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Humility:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We support each other relentlessly</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We always have enthusiasm: we exhibit passion and excitement about our work which leads to everyone having a ‘can do’ attitude</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We embrace change: we are excited to always be growing and moving the organization forward which means change is the norm for us</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Coachable: we all love to learn, we are willing to be taught and will adapt quickly</span></li>\n</ul>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Consistency:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We always are able to execute: we get it right the first time and promote ‘touch it once’ accuracy</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We have persistence: we demonstrate the tenacity and willingness to go the distance to get something done</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We are calm under pressure: we can maintain stable performance when under heavy pressure or stress</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Our team comes first so here are some of the perks and benefits at DelRicht Research:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Medical, Dental and Vision Insurance </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Short Term Disability, Long Term Disability, and Life Insurance</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Generous Paid Time Off that builds throughout your career with the company</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Even though we are in healthcare, we do not work nights, weekends or 12 hour shifts (yes, nurses love us!)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">401K (includes discretionary match/profit sharing)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Exceptional quarterly bonus plan that clearly outlines your bonus potential per quarter and gives managers the visibility and control to maximize earnings by hitting team goals</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Job Type: Full-time 40+ hrs </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Visit our website linked below to learn about our company and current clinical trials, see patient testimonials, and check out our careers page!</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"><br><br></span></p>\n<ul>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Website: </span><a href=\"http://www.delrichtresearch.com/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">www.delrichtresearch.com</span></a></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Patient Testimonials: </span><a href=\"https://delrichtresearch.com/testimonials/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">https://delrichtresearch.com/testimonials/</span></a></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Meet some of the team: </span><a href=\"https://delrichtresearch.com/careers/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">https://delrichtresearch.com/careers/</span></a></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\">We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status</span><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">.</span><br></p>",
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