Jr. Project Manager (Popayán)

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    "employmentStatusLabel": "Full-Time"
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    "datePosted": "2025-03-10",
    "atsLocation": {
      "city": "Remote",
      "state": "Col",
      "country": "Colombia",
      "countryId": "47"
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    "description": "<p><span style=\"font-size: 10pt; font-weight: bold\">*Late Schedule</span></p>\n<p> </p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Summary</span><br><span style=\"font-size: 10pt\">At BPO LABS, We are looking for <span style=\"font-weight: bold\">Junior project managers</span> to effectively manage market research projects in a way that consistently results in the highest level of customer satisfaction while maintaining the speed and accuracy required in a dynamic environment.  </span><span style=\"font-size: 10pt\">You will be responsible for setting up/testing all aspects of phone, online, and text surveys. </span></p>\n<p> </p>\n<p><span style=\"font-size: 10pt\">The selected person will work closely with our fielding and texting teams to consult on survey design elements and ensure that projects </span><span style=\"font-size: 10pt\">are completed on time and within budget. Our Project Managers use our internal tools and processes to ensure all projects are executed successfully from start to finish. The job requires an organized, detail-oriented individual who can successfully manage multiple projects in a fast-paced, rapidly changing environment.</span><br></p>\n<p> </p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Responsibilities and Duties</span><br><span style=\"font-size: 10pt\">• Maintains full project ownership in delivering (but not limited to) low to mid-complexity custom market research projects with a project duration typically between 48 hours - 72 hours.</span><br><span style=\"font-size: 10pt\">• Manages stakeholder expectations.</span><br><span style=\"font-size: 10pt\">• Manages peer-to-peer texting platform, analyzes key performance indicators, and ensures they are met.</span><br><span style=\"font-size: 10pt\">• Generate data and prepare various reports with Excel or SAS.</span><br><span style=\"font-size: 10pt\">• Log sample and project performance information and indicators accurately into the database.</span><br><span style=\"font-size: 10pt\">• Proactively anticipate and lead troubleshooting endeavors, overcome and escalate project challenges promptly.</span><br><span style=\"font-size: 10pt\">• Effectively communicate as an individual and as part of the client-facing project team, respecting issues and escalating when efforts have been exhausted.</span><br><span style=\"font-size: 10pt\">• Clearly and effectively communicate project metrics, timelines, and other details on handoffs to colleagues.</span><br><span style=\"font-size: 10pt\">• Ensures survey quality using current market research methodologies.</span><br><span style=\"font-size: 10pt\">• Project setup at the start of shift ensuring that our call centers are prepared operationally with materials readily available for them</span><br><span style=\"font-size: 10pt\">• Analyzing resource management and making changes to maintain efficiency</span><br><span style=\"font-size: 10pt\">• Evaluate performance with key metrics (maintain accuracy, reduce call-waiting times, configure dialer settings, etc.)</span><br><span style=\"font-size: 10pt\">• Other duties as assigned.</span><br></p>\n<p> </p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Required Skills</span><br><span style=\"font-size: 10pt\">• Strong attention to detail and data accuracy.</span><br><span style=\"font-size: 10pt\">• Excellent computer skills and proficiency in Microsoft Office suite (Word, Excel).</span><br><span style=\"font-size: 10pt\">• Advanced EXCEL skills and experience (Vlookup, Countif, Conditional formatting, etc.)</span><br><span style=\"font-size: 10pt\">• Willing to work weekends as needed.</span><br><span style=\"font-size: 10pt\">• Organized, professional, and dedicated team player with a positive attitude.</span><br><span style=\"font-size: 10pt\">• Demonstrable written and spoken communication skills to meet position duties.</span></p>\n<p> </p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Potential work shifts</span></p>\n<p><span style=\"font-size: 10pt\">Monday to Thursday 3 pm – 12 am EST</span></p>\n<p><span style=\"font-size: 10pt\">Sunday 12pm - 9pm EST</span></p>\n<p><br></p>",
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    "minimumExperience": "Entry-level",
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