ServiceNow Implementation Lead (ITSM)

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    "heading": "ServiceNow Implementation Lead (ITSM)",
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    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<p><span style=\"font-size:small;\"><span style=\"color:#222222;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-style:normal;\"><span><span style=\"font-weight:400;\"><span style=\"white-space:normal;\"><span style=\"background-color:#ffffff;\"><span><span><span><span style=\"line-height:15.6px;\"><b><span style=\"color:#000000;\">Job Summary</span></b></span></span></span></span></span></span></span></span></span></span></span></span><br><span style=\"font-size:small;\"><span style=\"color:#222222;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-style:normal;\"><span><span style=\"font-weight:400;\"><span style=\"white-space:normal;\"><span style=\"background-color:#ffffff;\"><span><span><span><span style=\"line-height:15.6px;\"><span style=\"color:#000000;\">The ServiceNow Implementation Lead is responsible for&#160;<b>end-to-end delivery and execution of ServiceNow implementations</b>, with a strong focus on ITSM and CMDB. This role requires a&#160;<b>hands-on leader</b>&#160;who can drive platform configuration, lead implementation teams, and ensure successful deployment and adoption across the enterprise.</span></span></span></span></span></span></span></span></span></span></span></span></span><br><span style=\"font-size:small;\"><span style=\"color:#222222;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-style:normal;\"><span><span style=\"font-weight:400;\"><span style=\"white-space:normal;\"><span style=\"background-color:#ffffff;\"><span><span><span><span style=\"line-height:15.6px;\"><span style=\"color:#000000;\">The individual will combine&#160;<b>deep technical expertise in ServiceNow with program leadership</b>, ensuring scalable, high-quality implementations aligned to business needs and ITIL best practices.</span></span></span></span></span></span></span></span></span></span></span></span></span><br><span style=\"font-size:small;\"><span style=\"color:#222222;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-style:normal;\"><span><span style=\"font-weight:400;\"><span style=\"white-space:normal;\"><span style=\"background-color:#ffffff;\"><span><span><span><span style=\"line-height:15.6px;\">&#160;</span></span></span></span></span></span></span></span></span></span></span></span><br><span style=\"font-size:small;\"><span style=\"color:#222222;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-style:normal;\"><span><span style=\"font-weight:400;\"><span style=\"white-space:normal;\"><span style=\"background-color:#ffffff;\"><span><span><span><span style=\"line-height:15.6px;\"><b><span style=\"color:#000000;\">Key Responsibilities</span></b></span></span></span></span></span></span></span></span></span></span></span></span></p><ul style=\"color:#222222;font-family:Arial, Helvetica, sans-serif;font-size:small;font-style:normal;font-weight:400;white-space:normal;background-color:#ffffff;\" type=\"disc\"><li style=\"color:#000000;margin-left:15px;\"><b>Lead end-to-end ServiceNow implementations</b>, including design, configuration, integration, testing, and deployment</li><li style=\"color:#000000;margin-left:15px;\">Act as the&#160;<b>primary owner for ServiceNow delivery</b>, ensuring timelines, quality, and business outcomes are met</li><li style=\"color:#000000;margin-left:15px;\">Provide&#160;<b>hands-on expertise</b>&#160;in ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB, Asset Management)</li><li style=\"color:#000000;margin-left:15px;\">Design and guide&#160;<b>ServiceNow architecture, workflows, and integrations</b>&#160;with enterprise systems</li><li style=\"color:#000000;margin-left:15px;\">Drive&#160;<b>CMDB implementation, data governance, and accuracy improvements</b></li><li style=\"color:#000000;margin-left:15px;\">Work closely with business and IT stakeholders to&#160;<b>translate requirements into scalable ServiceNow solutions</b></li><li style=\"color:#000000;margin-left:15px;\">Lead and mentor&#160;<b>developers, administrators, and partner teams</b>&#160;during implementation</li><li style=\"color:#000000;margin-left:15px;\">Ensure adherence to&#160;<b>best practices in ServiceNow development, ITIL processes, and platform governance</b></li><li style=\"color:#000000;margin-left:15px;\">Support&#160;<b>platform upgrades, enhancements, and continuous improvement initiatives</b></li><li style=\"color:#000000;margin-left:15px;\">Define and track&#160;<b>implementation success metrics, KPIs, and adoption metrics</b></li></ul><div align=\"center\" style=\"text-align:center;\"><hr align=\"center\" size=\"1\" width=\"100%\">",
    "description_text": "Job Summary\n The ServiceNow Implementation Lead is responsible for  end-to-end delivery and execution of ServiceNow implementations , with a strong focus on ITSM and CMDB. This role requires a  hands-on leader  who can drive platform configuration, lead implementation teams, and ensure successful deployment and adoption across the enterprise.\n The individual will combine  deep technical expertise in ServiceNow with program leadership , ensuring scalable, high-quality implementations aligned to business needs and ITIL best practices.\n Key Responsibilities\n Lead end-to-end ServiceNow implementations , including design, configuration, integration, testing, and deployment\n Act as the  primary owner for ServiceNow delivery , ensuring timelines, quality, and business outcomes are met\n Provide  hands-on expertise  in ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB, Asset Management)\n Design and guide  ServiceNow architecture, workflows, and integrations  with enterprise systems\n Drive  CMDB implementation, data governance, and accuracy improvements\n Work closely with business and IT stakeholders to  translate requirements into scalable ServiceNow solutions\n Lead and mentor  developers, administrators, and partner teams  during implementation\n Ensure adherence to  best practices in ServiceNow development, ITIL processes, and platform governance\n Support  platform upgrades, enhancements, and continuous improvement initiatives\n Define and track  implementation success metrics, KPIs, and adoption metrics",
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