Family Services Specialist I/II

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  "detail": {
    "url": "https://oklahomadepartmentofhumanservices.applytojob.com/apply/jobs/details/8V6QjRvp6N?&",
    "heading": "Family Services Specialist I/II",
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    "description_html": "<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Family Services Specialist I/II</strong></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">This position is located in Miami, Oklahoma.</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Annual Salary: </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Level I  H14A: $37,440.00 + <a href=\"https://oklahoma.gov/omes/omes-careers/benefits.html\">Full State Employee Benefits</a></strong></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Level II H14B: $40,248.00 + <a href=\"https://oklahoma.gov/omes/omes-careers/benefits.html\">Full State Employee Benefits</a></strong></span></span></li></ul><p><em><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Travel is occasional. Must possess a valid driver's license and maintain required car insurance.</span></span></em></p><p><em><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">In-person training will be provided.</span></span></em><br> </p><p style=\"text-align:center;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Minimum Qualifications:</strong></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Level I: </strong></span></span></p><ul><li lang=\"en-us\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;</span></span></li><li lang=\"en-us\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>OR</strong> an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience. </span></span></li></ul><p lang=\"en-us\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Level II: </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Education and Experience requirements consist of a bachelor’s degree;</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><b>OR</b> an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><b>OR</b> an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#212529;\"><b>OR</b> two (2) years of experience as a Family Services Specialist.</span></span></span></li></ul><p></p><p style=\"text-align:center;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Preference Statement</strong></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Preference may be given to applicants with previous call center experience.</span></span></p><p><br><br><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#000000;\">Must attend mandatory in-office training, including JumpSTART Training located at a regional training facility. (Travel and lodging paid).</span></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><i>This position is designed for telework/work from home; however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time. All telework positions are subject to Agency Director approval.</i></span></span></p><p style=\"text-align:center;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Job Responsibilities</strong></span></span></p><ul><li><span style=\"font-size:11pt;\"><span style=\"color:#000000;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Candara, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services.  The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment.</span></span></span></span></span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#000000;\">Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks. </span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#000000;\">The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms.  All customer contact is handled primarily via phone incoming and outgoing calls. </span></span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">__________</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">If you have questions, please contact [email protected]</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">OKDHS is a Fair Chance Employer.</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">This is a position in the Oklahoma Civil Service </span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Announcement Number: 26-GH106</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">83009857/JR59649</span></span></p>",
    "description_text": "Family Services Specialist I/II\n This position is located in Miami, Oklahoma.\n Annual Salary:\n Level I  H14A: $37,440.00 + Full State Employee Benefits\n Level II H14B: $40,248.00 + Full State Employee Benefits\n Travel is occasional. Must possess a valid driver's license and maintain required car insurance.\n In-person training will be provided.\n Minimum Qualifications:\n Level I:\n Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;\n OR  an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.\n Level II:\n Education and Experience requirements consist of a bachelor’s degree;\n OR  an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment\n OR  an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree.\n OR two (2) years of experience as a Family Services Specialist.\n Preference Statement\n Preference may be given to applicants with previous call center experience.\n Must attend mandatory in-office training, including JumpSTART Training located at a regional training facility. (Travel and lodging paid).\n This position is designed for telework/work from home; however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time. All telework positions are subject to Agency Director approval.\n Job Responsibilities\n This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services.  The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment.\n Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks.\n The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms.  All customer contact is handled primarily via phone incoming and outgoing calls.\n __________\n If you have questions, please contact [email protected]\n OKDHS is a Fair Chance Employer.\n This is a position in the Oklahoma Civil Service\n Announcement Number: 26-GH106\n 83009857/JR59649",
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      "url": "https://oklahomadepartmentofhumanservices.applytojob.com/apply/8V6QjRvp6N/Family-Services-Specialist-III",
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      "datePosted": "2026-05-12",
      "description": "<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Family Services Specialist I/II</strong></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">This position is located in Miami, Oklahoma.</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Annual Salary: </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Level I  H14A: $37,440.00 + <a href=\"https://oklahoma.gov/omes/omes-careers/benefits.html\">Full State Employee Benefits</a></strong></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Level II H14B: $40,248.00 + <a href=\"https://oklahoma.gov/omes/omes-careers/benefits.html\">Full State Employee Benefits</a></strong></span></span></li></ul><p><em><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Travel is occasional. Must possess a valid driver's license and maintain required car insurance.</span></span></em></p><p><em><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">In-person training will be provided.</span></span></em><br> </p><p style=\"text-align:center;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Minimum Qualifications:</strong></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Level I: </strong></span></span></p><ul><li lang=\"en-us\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;</span></span></li><li lang=\"en-us\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>OR</strong> an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience. </span></span></li></ul><p lang=\"en-us\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Level II: </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Education and Experience requirements consist of a bachelor’s degree;</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><b>OR</b> an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><b>OR</b> an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#212529;\"><b>OR</b> two (2) years of experience as a Family Services Specialist.</span></span></span></li></ul><p></p><p style=\"text-align:center;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Preference Statement</strong></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Preference may be given to applicants with previous call center experience.</span></span></p><p><br><br><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#000000;\">Must attend mandatory in-office training, including JumpSTART Training located at a regional training facility. (Travel and lodging paid).</span></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><i>This position is designed for telework/work from home; however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time. All telework positions are subject to Agency Director approval.</i></span></span></p><p style=\"text-align:center;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Job Responsibilities</strong></span></span></p><ul><li><span style=\"font-size:11pt;\"><span style=\"color:#000000;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Candara, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services.  The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment.</span></span></span></span></span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#000000;\">Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks. </span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#000000;\">The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms.  All customer contact is handled primarily via phone incoming and outgoing calls. </span></span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">__________</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">If you have questions, please contact [email protected]</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">OKDHS is a Fair Chance Employer.</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">This is a position in the Oklahoma Civil Service </span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Announcement Number: 26-GH106</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">83009857/JR59649</span></span></p>",
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      "validThrough": "2026-08-10",
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