Call Center Representative

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    "city": "Austin",
    "region": "TX",
    "country": "United States",
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  "salary_period": "hour",
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    "url": "https://careers-austinpcc.icims.com/jobs/2296/call-center-representative/job",
    "@type": "JobPosting",
    "title": "Call Center Representative",
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    "datePosted": "2024-06-06T08:27:27.416Z",
    "description": "<h2>Overview</h2>\n<p></p>\n<p>Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care.  </p>\n<p> </p>\n<p><strong>Compensation: </strong>$16.00- $18.00 per hour based on experience and qualifications.</p>\n<h2>Responsibilities</h2>\n<p>Under the direction of the Call Center Supervisor, this individual’s primary responsibilities include:</p>\n<ul>\n <li>Answer all incoming calls in a timely, professional and courteous manner</li>\n <li>Schedule new and return appointments for patients following scheduling guidelines</li>\n <li>Explain registration process and give directions to new patients; explain procedure preparation to patients as needed</li>\n <li>Assist callers with information and referral to appropriate resources</li>\n <li>Review and check insurance eligibility; explain required documents</li>\n <li>Retrieve calls from voice mail and assist callers as needed</li>\n <li>Identify opportunities to improve work flow, work processes and patient care, and work cooperatively to implement these and other quality improvements</li>\n <li>Adhere to HIPAA guidelines</li>\n</ul>\n<ul>\n <li> </li>\n</ul>\n<h2>Qualifications</h2>\n<strong>Education:  </strong>High school diploma/GED required. Some college preferred. \n<strong>Experience:</strong>  Two years of experience working in a physician’s office or healthcare facility; Call Center experience strongly preferred.  \n<strong>Knowledge, Skills, and Abilities:</strong>\n<ul>\n <li>Bilingual English/Spanish</li>\n <li>Exceptional customer service skills</li>\n <li>Ability to interact successfully with people from a variety of backgrounds and abilities.</li>\n <li>Basic computer literacy</li>\n <li>Working knowledge of electronic medical records and practice management systems.</li>\n <li>Ability to multi-task in a high change environment </li>\n</ul> \n<strong>Our Benefits Include:</strong>\n<ul>\n <li>18 PTO days per year & 11 paid holidays</li>\n <li>Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.</li>\n <li>Dental & Vision</li>\n <li>Flexible Spending Accounts</li>\n <li>Employer-paid Life Insurance</li>\n <li>Employer-paid Short-Term and Long-Term Disability</li>\n <li>Annual Training</li>\n <li>403(b) with 5% employer matching</li>\n</ul>\n<p>People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity, or sex stereotyping.</p>",
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          "postalCode": "78752",
          "addressRegion": "TX",
          "streetAddress": "1101 Camino La Costa",
          "addressCountry": "US",
          "addressLocality": "Austin",
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    "employmentType": "FULL_TIME",
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    "occupationalCategory": "Patient Services"
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