Broker Support Manager

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  "active_status": "active"
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    "id": "169",
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      "country": "Canada",
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    "departmentId": "18675",
    "locationType": "1",
    "jobOpeningName": "Broker Support Manager",
    "departmentLabel": "Broker Support",
    "employmentStatusLabel": "Full-Time"
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    "datePosted": "2026-05-07",
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      "country": "Canada",
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    "description": "<p><span style=\"font-weight: bold\">Broker Support Manager</span></p>\n<p><br></p>\n<p>Experior is looking for an experienced and people-focused Broker Support Manager to lead and support our Broker Support team while partnering closely with internal departments. This role is critical to ensure smooth back-office operations, clear and accurate communication, and a consistently high level of service for our agents and stakeholders across the organization.</p>\n<p><br></p>\n<p>The Broker Support Manager plays a key leadership role in supporting the Broker Support team and internal departments by ensuring smooth administrative operations, accurate communication, and a high level of service across the organization.</p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Responsibilities:</span></p>\n<p><br></p>\n<ul>\n<li>Support the team in administering back-office processes including:\n<ul>\n<li>Agent profile setup and maintenance</li>\n<li>Terminations and account holds</li>\n<li>Mailing list management and onboarding communications</li>\n</ul>\n</li>\n<li>Support the team in setting up and managing agent payment structures in accordance with the Agent Agreement (AOA), ensuring understanding and compliance with compensation rules</li>\n<li>Ensure the team responds to inquiries from agents and internal stakeholders (via Salesforce, email, phone, and tickets) within 48 hours, maintaining professionalism and clarity</li>\n<li>Support and guide the team in managing and communicating chargeback-related debt collections with agents, ensuring accuracy, transparency, and strong communication</li>\n<li>Ensure the team develops a strong understanding of internal terminology, systems, and processes to effectively support agents</li>\n<li>Coach, develop, and support team members to improve performance, build skills, and maintain accountability to department standards</li>\n<li>Foster a positive, professional environment within the team and ensure strong relationships with agents and head office staff</li>\n<li>Support and oversee the use and continuous improvement of systems including:\n<ul>\n<li>Back Office Platform</li>\n<li>CRM (Salesforce)</li>\n<li>EFA (Expert Financial Analysis)</li>\n</ul>\n</li>\n<li>Identify opportunities to improve processes, systems, and efficiencies, and provide recommendations</li>\n<li>Ensure training materials are maintained and updated to reflect process changes and newly acquired knowledge</li>\n<li>Work cross-functionally with all departments to ensure seamless agent experience</li>\n<li>Support the team in assisting with agent website setup and related onboarding tasks as proficiency develops</li>\n<li>Monitor team capacity and allocate resources effectively, ensuring productivity and support across departments</li>\n<li>Perform additional duties as assigned as the role evolves</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Qualifications:</span></p>\n<p><br></p>\n<ul>\n<li>2–3 years of experience in a leadership or management role required</li>\n<li>Experience with an IMO or insurance carrier is considered an asset</li>\n<li>Demonstrated ability to lead, coach, and develop high-performing teams</li>\n<li>Strong verbal and written communication skills, with the ability to engage professionally with both internal and external stakeholders</li>\n<li>Flexible and adaptable, with a willingness to take on evolving responsibilities and support other departments as needed</li>\n<li>Committed to ensuring compliance with all company policies, procedures, and guidelines</li>\n<li>Strong organizational and time-management skills, with the ability to effectively prioritize and manage multiple tasks</li>\n<li>Highly analytical with strong problem-solving abilities to identify and resolve issues efficiently</li>\n<li>Must reside and be authorized to work in Canada</li>\n<li>Bilingual in French is a significant asset; willingness to learn French is also considered a strong advantage.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What Experior Financial Group Inc. can offer you:</span></p>\n<p><br></p>\n<ul>\n<li>Work-life balance with paid vacation and sick days</li>\n<li>Competitive compensation</li>\n<li>Comprehensive medical, dental, and vision benefits</li>\n<li>Flexible work options</li>\n<li>Career growth and development opportunities</li>\n<li>Diverse team environment</li>\n<li>Straight day shifts with no weekends</li>\n<li>Company events and celebrations</li>\n<li>Tuition reimbursement</li>\n<li>Company-provided equipment</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Pay Range - $70,000 - 80,000 yr/CAD</span></p>\n<p>The compensation range reflects a data-driven estimate of starting base pay for full-time (40 hours per week) employment. Individual pay may vary based on geographic location, job related skills, knowledge, experience, education etc.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Experior Financial Group Inc. has been certified a Great Place to Work 2025-2026!</span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\"><em>Experior Financial Group Inc. is committed to job posting transparency. The Broker Support Manager position is currently an open and vacant role within the organization.</em></span></p>",
    "compensation": "$70,000 - $80,000/yr CAD",
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    "jobOpeningName": "Broker Support Manager",
    "departmentLabel": "Broker Support",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://experiorfinancial.bamboohr.com/careers/169",
    "employmentStatusLabel": "Full-Time"
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