Front Desk Agent

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    "html_title": "StepStone Hospitality Inc. - Front Desk Agent",
    "description_html": "<p>&nbsp;&nbsp;</p><p>The Beautiful and historic <em><strong>Renaissance Des Moines Savery Downtown </strong></em>hotel is looking for fun, ambitious, customer service-oriented individuals to join our Front Office Team. &nbsp;If you have a passion to serve while having fun, meeting new people, then this is the career for you! &nbsp;</p><p><br></p><p><em><strong>What will you do?</strong></em></p><p>&nbsp;&nbsp;</p><p>· Register and assign rooms to guests.</p><p>· Issue room key and escort instructions to Guest Service Agent or directly to guest.</p><p>· Sort, and track incoming mail and messages.</p><p>· Transmit and receive messages using all communication avenues.</p><p>· Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.</p><p>· Keep record of room availability and rate.</p><p>· Compute bill, collect payment, and make change for guests.</p><p>· Make, confirm, and cancel reservations via all communication avenues.&nbsp;</p><p>· Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.</p><p>· Make reservation, transportation, or entertainment reservations for guest.</p><p>· Deposit guest valuables in hotel safe deposit box.</p><p>· Ability to accurately use various office software.</p><p>· Have a full working knowledge and expertise of each shift including night audit.</p>",
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      "datePosted": "2026-05-01T19:44:20-05:00",
      "description": "<p>Description</p><p>  </p><p>The Beautiful and historic <em><strong>Renaissance Des Moines Savery Downtown </strong></em>hotel is looking for fun, ambitious, customer service-oriented individuals to join our Front Office Team.  If you have a passion to serve while having fun, meeting new people, then this is the career for you!  </p><p><br/></p><p><em><strong>What will you do?</strong></em></p><p>  </p><p>· Register and assign rooms to guests.</p><p>· Issue room key and escort instructions to Guest Service Agent or directly to guest.</p><p>· Sort, and track incoming mail and messages.</p><p>· Transmit and receive messages using all communication avenues.</p><p>· Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.</p><p>· Keep record of room availability and rate.</p><p>· Compute bill, collect payment, and make change for guests.</p><p>· Make, confirm, and cancel reservations via all communication avenues. </p><p>· Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.</p><p>· Make reservation, transportation, or entertainment reservations for guest.</p><p>· Deposit guest valuables in hotel safe deposit box.</p><p>· Ability to accurately use various office software.</p><p>· Have a full working knowledge and expertise of each shift including night audit.</p><p>Requirements</p><p>    </p><p>· Minimum lifting of 20 pounds.</p><p>· Pushing, bending, stooping, upward reaching, manual dexterity.</p><p>· Hearing, writing, typing.</p><p>· Minimum pulling of 20 pounds.</p><p>· Other duties may be assigned. </p><p>· Projects and assignments are completed thoroughly, professionally, and with care.</p><p>· Adjusts to high-pressure conditions and is open to change.</p><p>· Assumes responsibility for personal growth and development.</p><p>· Conducts him\\herself (acts and dresses) professionally at all times; sets standards for all associates. </p><p><br/></p><p><em><strong>Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers EOE/M/F/D/V</strong></em> </p>",
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