Senior Manager (Internal)

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    "description": "<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Senior Manager - Operations</span></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Location: Sandton, Johannesburg</span><span style=\"font-family: Arial,sans-serif; font-size: 12pt\"><br></span><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Compensation: Negotiable</span><span style=\"font-family: Arial,sans-serif; font-size: 12pt\"><br></span><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Start Date: ASAP</span><span style=\"font-family: Arial,sans-serif; font-size: 12pt\"><br></span><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Reporting to: Director of Operations</span><span style=\"font-family: Arial,sans-serif; font-size: 12pt\"><br><br></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Lead. Innovate. Transform.</span><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">At Quantanite, we’re redefining customer experience (CX) and outsourcing by blending technology with human intelligence. As a Senior Manager - Operations, you’ll play a pivotal role in ensuring seamless service delivery, insight driven operational excellence, and client success. This is your opportunity to lead high-performing teams, drive efficiency, and shape the future of our call centre operations by adopting AI practices.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">What You’ll Be Doing</span></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Operational Excellence &amp; Performance Management</span></p>\n<ul>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Oversee multiple high-volume operational teams, ensuring they meet KPIs and SLAs.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Optimise processes to enhance efficiency, improve service quality, and streamline workflows.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Lead the onboarding and integration of new clients, ensuring smooth operational transitions.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Collaborate with Workforce Management &amp; Quality Assurance teams to drive consistency and excellence.</span><br></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">People Leadership &amp; Development</span></p>\n<ul>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Lead, mentor, and develop Call Centre Managers and their teams to achieve peak performance.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Foster a culture of accountability, engagement, and continuous improvement.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Identify high-potential employees for growth and succession planning.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Create a positive, people focused culture across your department driving positive Esat</span></li>\n</ul>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Client Relationship Management</span></p>\n<ul>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Act as a strategic point of contact for key clients, ensuring their needs are met.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Conduct regular business reviews to assess client satisfaction and identify opportunities for growth.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">AI and system deployment</span></p>\n<ul>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Drive adoption of Quantanite’s AI driven initiatives across your campaigns </span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Drive internal systems and tools deployment </span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Create an AI focused culture amongst your teams to drive insights and efficiencies</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Financial &amp; Resource Management</span></p>\n<ul>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Contribute to budget planning and cost-effective operations while meeting revenue targets.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Track and analyze performance metrics to make data-driven decisions.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Strategic Impact &amp; Innovation</span></p>\n<ul>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Work closely with the Director of Operations to align operational strategies with business goals.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Lead transformational initiatives that enhance scalability and efficiency.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Identify operational risks and implement proactive solutions.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">What You Bring to the Table</span></p>\n<ul>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">5–8 years of leadership experience in a BPO or high-volume contact centre</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Qualification in Business, Operations Management, or a related field.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Proven track record in leading large teams and managing complex operations.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Strong background in client relationship management and service delivery.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Expertise in workforce planning, quality management, and financial performance metrics.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Exceptional communication, negotiation, and presentation skills.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Key Competencies</span></p>\n<ul>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Strong leadership &amp; people management – you inspire and drive performance.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Customer-first mindset – a passion for delivering world-class service.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Analytical &amp; problem-solving skills – data-driven insights and decision-making.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Adaptability &amp; resilience – thrives in a fast-paced, ever-changing environment.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Stakeholder engagement – influence at all levels, internally and externally.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Proactive &amp; results-driven – you don’t just manage, you inspire, innovate and improve.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Why Join Quantanite?</span></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">-Global Influence – Work with top-tier clients and shape the future of CX solutions.</span></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">- Career Growth – Lead impactful initiatives and advance in a high-performance environment.</span></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">- Innovative &amp; Inclusive Culture – Join a team that values collaboration, diversity, and growth.</span><span style=\"font-family: Arial,sans-serif; font-size: 12pt\"><br></span><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">- Be a Change Maker – Drive AI, transformation and leave a lasting impact.</span></p>",
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