Front Desk Sales and Customer Service

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    "url": "https://elementsmassage-wellbizbrands.icims.com/jobs/20710/front-desk-sales-and-customer-service/job",
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    "title": "Front Desk Sales and Customer Service",
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    "datePosted": "2024-06-19T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>We are looking for positive, upbeat, energetic individuals to join our team. Our customers will be your #1 priority! Starting at $15 base plus<strong> unlimited bonus/commission</strong>. Must have a flexible schedule.</p>\n<p> </p>\n<p><strong>At Elements,</strong> we believe in creating an outstanding customer experience -- from the moment the client calls to book an appointment until they leave our studio! You are the face of our company -- so you must embrace the essential healing aspects of our offering and the culture in our studio!  </p>\n<h2>Responsibilities</h2>\n<p><strong>Job Description:</strong> You would be directly responsible for membership sales and building relationships with our clientele, over the phone and in our lobby. A great salesperson knows that people buy from people that they like so you must be comfortable standing and greeting each client and carrying on a conversation while sitting with them in our lobby.</p>\n<ul>\n <li>Matching clients with the perfect therapist to meet their needs</li>\n <li>Selling Memberships to the Wellness Program (Maintaining certain sales quotas)</li>\n <li>Selling Packages</li>\n <li>Selling Gift Cards</li>\n <li>Upgrading - longer sessions, aromatherapy or hot stone</li>\n <li>Answering phones professionally and converting phone calls into appointments.</li>\n <li>Accurate scheduling and completing the retail sales process.</li>\n <li>Addressing emergency scheduling issues quickly and professionally.</li>\n <li>Addressing client requests and disputes professionally and efficiently</li>\n <li>Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked.</li>\n <li>Maintain leadership in the studio while management is not there</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>Must Haves:</strong></p>\n<ul>\n <li>Customer Facing Sales and Customer Service Experience</li>\n <li>Must be available some nights and weekends</li>\n <li>Conversationalist / Quick Wit</li>\n <li>Understand / Believe in the Benefits of Massage</li>\n <li>Computer proficiency-Microsoft Office, Word, Excel, Internet Explorer</li>\n <li>Retail or industry experience, a plus</li>\n <li>Web-based scheduling, a plus</li>\n <li>Attention to detail and the ability to follow instructions (written and verbal) is essential</li>\n <li>Ability to remain flexible in a constantly changing environment</li>\n <li>Ability to remain confident and calm under stress</li>\n</ul>\n<h2>Benefits</h2>Benefits: - Great Team Environment - Opportunity for Advancement - Unlimited Earning Potential - Team and Individual Bonuses - Earned Sick Pay - Dental, Vision, Hospitalization Supplement Insurance (employer contribution) - Complimentary Monthly and Birthday/Anniversary Massage - 401K - FUN, FUN, FUN!!  ",
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          "streetAddress": "1705 S. Greenfield Rd #103",
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