SERVICE BDC

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    "description": "<p><strong>Lexus of Tacoma&nbsp;</strong>is a dealership in the O&#39;Brien Auto Group, is currently looking for a&nbsp;<strong>Service&nbsp;BDC.</strong>&nbsp;We are searching for individuals who are hardworking, friendly and enjoy interacting with people. Previous customer service experience preferred.</p>\r\n\r\n<p>The BDC Coordinator is responsible for assuring the accuracy of all Floor-Up, Phone-Ups and Delivery entries in the database.</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>This position pays $19 per hour.&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><strong>All employees subject to eligibility&nbsp;requirements, we offer the following benefits:</strong></p>\r\n\r\n<ul>\r\n\t<li>Paid holidays pursuant to the annual holiday calendar (typically five holidays)</li>\r\n\t<li>Vacation &ndash; based on hire date and paid based on&nbsp;position.</li>\r\n\t<li>Medical/Dental/Vision/RX</li>\r\n\t<li>Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages</li>\r\n\t<li>401(k) plus company match</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><strong>Responsibilities to Include:</strong></p>\r\n\r\n<ul>\r\n\t<li>Input all appointments in a timely manner.</li>\r\n\t<li>Input of manager confirmation calls.</li>\r\n\t<li>Maintain stock of coffee and snack area.</li>\r\n\t<li>Clean coffee and snack area.</li>\r\n\t<li>Perform nightly cleaning and stocking of coffee machine.</li>\r\n\t<li>Assist service advisors in answering customer questions in regard to&nbsp;logistics and scheduling.</li>\r\n\t<li>Help solve computer software and input problems, ensuring&nbsp;accuracy and timeliness of reports.</li>\r\n\t<li>Filing, including original Loaner Agreements, and maintain accurate filing system.</li>\r\n\t<li>Call back missed appointments.</li>\r\n\t<li>Assist parts and dispatch in rescheduling customers with special order parts (may need to consult with service advisors).</li>\r\n\t<li>Check and maintain stock of copy paper, customer invoices, and work orders.</li>\r\n\t<li>Assist the booking department.</li>\r\n\t<li>Perform follow up and report back to advisors and management.</li>\r\n\t<li>Train in prescribed protocol as set forth in BDC phone script.</li>\r\n\t<li>Perform other duties as assigned by management.</li>\r\n\t<li>Regular attendance is essential.</li>\r\n\t<li>Work in cooperative, positive &amp; professional manner with all personnel in the company.</li>\r\n\t<li>Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work.</li>\r\n\t<li>Must conform to the company policy regarding non-discrimination and harassment.</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><strong>Equipment/Machines/Tools Typically Used:</strong>&nbsp;Pressure washers, steam cleaning equipment, water hoses and buckets, sponges, polishers, cloth rags, hand-held squeeze bottles, and mechanics hand tools. Rubber gloves to be worn as required.</p>\r\n\r\n<p><strong>Chemicals:</strong>&nbsp;Numerous chemicals are used/handled on a frequent basis. Employee will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.</p>\r\n\r\n<p><strong>Physical Demands:</strong>&nbsp;Intermittent standing, walking, sitting, stooping, kneeling, and crouching. Lifting of 50lbs or less on an occasional basis and carrying of 25lbs or less on a frequent basis. Frequent pushing and pulling, twisting and turning of trunk, reaching and handling of objects, occasional climbing, balancing, and crawling.</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><strong>Employment offers are contingent upon successful completion of a comprehensive background screening.</strong></p>\r\n\r\n<p><strong>Lexus of Tacoma is an equal opportunity employer and a drug-free workplace.</strong></p>\r\n",
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