Service Specialist II

{
  "content_hash": "7268e6c701ef8c4b5ee34b02e3e07fae3d76bd1941564ff1623c246758fb88a9",
  "source_hash": "f2a787193f63cbd27c38fcbc9b976366f422f7422ce09b3c7775b02055cd2a81",
  "last_changed_at": "2026-06-03T10:37:58.019Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Do you have experience in communication, a call centre environment and the financial industry? Are you a dynamic, results-oriented individual who thrives on helping others and contributing to a team? Have you demonstrated success in determining the needs of clients and recommending solutions?\nIf you answered yes to these questions, our role on the Canada Service team could be right for you! We are seeking a Service Specialist to join and contribute to the success of our branch teams in delivering an ideal client experience.\nThe branch team operations division directly supports branch teams and clients, addressing all issues and inquiries with accuracy and timeliness to deliver Service Excellence. With a thorough understanding of daily branch operations, your valuable insights will shape how we do business. In this fast-paced, service-oriented environment, you’ll leverage your critical thinking and effective communication skills to find solutions to inquiries, whether the request comes from a branch associate",
    "city": "Do you have experience in communication",
    "region": null,
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-23T08:55:26.475Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Do you have experience in communication, a call centre environment and the financial industry? Are you a dynamic, results-oriented individual who thrives on helping others and contributing to a team? Have you demonstrated success in determining the needs of clients and recommending solutions?\nIf you answered yes to these questions, our role on the Canada Service team could be right for you! We are seeking a Service Specialist to join and contribute to the success of our branch teams in delivering an ideal client experience.\nThe branch team operations division directly supports branch teams and clients, addressing all issues and inquiries with accuracy and timeliness to deliver Service Excellence. With a thorough understanding of daily branch operations, your valuable insights will shape how we do business. In this fast-paced, service-oriented environment, you’ll leverage your critical thinking and effective communication skills to find solutions to inquiries, whether the request comes from a branch associate",
      "city": "Do you have experience in communication",
      "region": null,
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "Canada",
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "Link": "https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=26235&siteid=5376&PageType=JobDetails&jobid=1406890",
  "score": 0,
  "Applied": false,
  "geodist": 0,
  "IsActive": false,
  "Language": null,
  "Selected": false,
  "localeId": "1033",
  "ApplyDiff": 0,
  "Questions": [
    {
      "QId": 1,
      "Value": "1406890",
      "Options": null,
      "AjaxLoad": false,
      "VerityZone": null,
      "QuestionName": "reqid",
      "QuestionType": null,
      "IsAutoComplete": false,
      "QuestionNumber": null,
      "IsChildQuestion": false,
      "selectedOptions": null,
      "IsParentQuestion": false,
      "ParentQuestionId": 0,
      "QuestionDescription": null,
      "ActualValueFromSolar": null,
      "SelectedOptionsFromSavedSearch": null
    },
    {
      "QId": 1,
      "Value": "No",
      "Options": null,
      "AjaxLoad": false,
      "VerityZone": null,
      "QuestionName": "hotjob",
      "QuestionType": null,
      "IsAutoComplete": false,
      "QuestionNumber": null,
      "IsChildQuestion": false,
      "selectedOptions": null,
      "IsParentQuestion": false,
      "ParentQuestionId": 0,
      "QuestionDescription": null,
      "ActualValueFromSolar": null,
      "SelectedOptionsFromSavedSearch": null
    },
    {
      "QId": 1,
      "Value": "26235",
      "Options": null,
      "AjaxLoad": false,
      "VerityZone": null,
      "QuestionName": "clientid",
      "QuestionType": null,
      "IsAutoComplete": false,
      "QuestionNumber": null,
      "IsChildQuestion": false,
      "selectedOptions": null,
      "IsParentQuestion": false,
      "ParentQuestionId": 0,
      "QuestionDescription": null,
      "ActualValueFromSolar": null,
      "SelectedOptionsFromSavedSearch": null
    },
    {
      "QId": 1,
      "Value": "5376",
      "Options": null,
      "AjaxLoad": false,
      "VerityZone": null,
      "QuestionName": "siteid",
      "QuestionType": null,
      "IsAutoComplete": false,
      "QuestionNumber": null,
      "IsChildQuestion": false,
      "selectedOptions": null,
      "IsParentQuestion": false,
      "ParentQuestionId": 0,
      "QuestionDescription": null,
      "ActualValueFromSolar": null,
      "SelectedOptionsFromSavedSearch": null
    },
    {
      "QId": 1,
      "Value": "3926",
      "Options": null,
      "AjaxLoad": false,
      "VerityZone": null,
      "QuestionName": "gqid",
      "QuestionType": null,
      "IsAutoComplete": false,
      "QuestionNumber": null,
      "IsChildQuestion": false,
      "selectedOptions": null,
      "IsParentQuestion": false,
      "ParentQuestionId": 0,
      "QuestionDescription": null,
      "ActualValueFromSolar": null,
      "SelectedOptionsFromSavedSearch": null
    },
    {
      "QId": 1,
      "Value": "1",
      "Options": null,
      "AjaxLoad": false,
      "VerityZone": null,
      "QuestionName": "jobreqlanguage",
      "QuestionType": null,
      "IsAutoComplete": false,
      "QuestionNumber": null,
      "IsChildQuestion": false,
      "selectedOptions": null,
      "IsParentQuestion": false,
      "ParentQuestionId": 0,
      "QuestionDescription": null,
      "ActualValueFromSolar": null,
      "SelectedOptionsFromSavedSearch": null
    },
    {
      "QId": 1,
      "Value": "0.0",
      "Options": null,
      "AjaxLoad": false,
      "VerityZone": null,
      "QuestionName": "latitude",
      "QuestionType": null,
      "IsAutoComplete": false,
      "QuestionNumber": null,
      "IsChildQuestion": false,
      "selectedOptions": null,
      "IsParentQuestion": false,
      "ParentQuestionId": 0,
      "QuestionDescription": null,
      "ActualValueFromSolar": null,
      "SelectedOptionsFromSavedSearch": null
    },
    {
      "QId": 1,
      "Value": "0.0",
      "Options": null,
      "AjaxLoad": false,
      "VerityZone": null,
      "QuestionName": "longitude",
      "QuestionType": null,
      "IsAutoComplete": false,
      "QuestionNumber": null,
      "IsChildQuestion": false,
      "selectedOptions": null,
      "IsParentQuestion": false,
      "ParentQuestionId": 0,
      "QuestionDescription": null,
      "ActualValueFromSolar": null,
      "SelectedOptionsFromSavedSearch": null
    },
    {
      "QId": 1,
      "Value": "02-Jun-2026",
      "Options": null,
      "AjaxLoad": false,
      "VerityZone": null,
      "QuestionName": "lastupdated",
      "QuestionType": null,
      "IsAutoComplete": false,
      "QuestionNumber": null,
      "IsChildQuestion": false,
      "selectedOptions": null,
      "IsParentQuestion": false,
      "ParentQuestionId": 0,
      "QuestionDescription": null,
      "ActualValueFromSolar": null,
      "SelectedOptionsFromSavedSearch": null
    },
    {
      "QId": 1,
      "Value": "Service Specialist II",
      "Options": null,
      "AjaxLoad": false,
      "VerityZone": null,
      "QuestionName": "jobtitle",
      "QuestionType": null,
      "IsAutoComplete": false,
      "QuestionNumber": null,
      "IsChildQuestion": false,
      "selectedOptions": null,
      "IsParentQuestion": false,
      "ParentQuestionId": 0,
      "QuestionDescription": null,
      "ActualValueFromSolar": null,
      "SelectedOptionsFromSavedSearch": null
    },
    {
      "QId": 1,
      "Value": "Do you have&nbsp;experience in communication, a call centre environment and the financial industry?&nbsp;Are you a dynamic, results-oriented individual who thrives on helping others and contributing to a team?&nbsp; Have you demonstrated success in determining the needs of clients and recommending solutions?<br><br>If you answered yes to these questions, our&nbsp;role on the Canada Service team could be right for you! We are seeking a Service Specialist to join and contribute to the success of our branch teams in delivering an ideal client experience.<br><br>The branch team operations division directly supports branch teams and clients, addressing all issues and inquiries with accuracy and timeliness to deliver Service Excellence. With a thorough understanding of daily branch operations, your valuable insights will shape how we do business. In this fast-paced, service-oriented environment, you’ll leverage your critical thinking and effective communication skills to find solutions to inquiries, whether the request comes from a branch associate or client. By continually assessing and aligning our support, you’ll help us to better serve the needs of branch teams and the people they serve. You will deliver exceptional service to clients and branch teams in the Branch Team Support business area on the Service division. In this role you will:<ul><li>Identify opportunities for improvements or enhancements within the team/department. Act as a stakeholder while working collaboratively with other areas of the firm.&nbsp;</li><li>Provide solutions in response to incoming telephone calls and written correspondence from Financial Advisors and Branch Office Administrators in an accurate and efficient manner, while considering different variables such as legal/regulatory guidelines and risk to the firm.</li><li>Have an understanding of products and services offered by the firm, in order to provide reliable and accurate responses to questions from field associates</li><li>Strive to provide world class client service in line with individual and department performance and quality expectation measures for a Service Specialist&nbsp;</li><li>Contribute to the overall success of the team/department by acting as a resource for others and by supporting new initiatives, projects, or process changes</li><li>Identify opportunities for improvements or enhancements within the team/department</li></ul><br><strong>** Hiring for two positions, one with shift time of 8am-5pm CST and other with shift time of 9am-6pm CST **</strong><br>&nbsp;",
      "Options": null,
      "AjaxLoad": false,
      "VerityZone": null,
      "QuestionName": "jobdescription",
      "QuestionType": null,
      "IsAutoComplete": false,
      "QuestionNumber": null,
      "IsChildQuestion": false,
      "selectedOptions": null,
      "IsParentQuestion": false,
      "ParentQuestionId": 0,
      "QuestionDescription": null,
      "ActualValueFromSolar": null,
      "SelectedOptionsFromSavedSearch": null
    },
    {
      "QId": 1,
      "Value": "114748BR",
      "Options": null,
      "AjaxLoad": false,
      "VerityZone": null,
      "QuestionName": "autoreq",
      "QuestionType": null,
      "IsAutoComplete": false,
      "QuestionNumber": null,
      "IsChildQuestion": false,
      "selectedOptions": null,
      "IsParentQuestion": false,
      "ParentQuestionId": 0,
      "QuestionDescription": null,
      "ActualValueFromSolar": null,
      "SelectedOptionsFromSavedSearch": null
    },
    {
      "QId": 1,
      "Value": "Ontario, Mississauga ",
      "Options": null,
      "AjaxLoad": false,
      "VerityZone": null,
      "QuestionName": "formtext5",
      "QuestionType": null,
      "IsAutoComplete": false,
      "QuestionNumber": null,
      "IsChildQuestion": false,
      "selectedOptions": null,
      "IsParentQuestion": false,
      "ParentQuestionId": 0,
      "QuestionDescription": null,
      "ActualValueFromSolar": null,
      "SelectedOptionsFromSavedSearch": null
    }
  ],
  "SavedDate": null,
  "NextApplyDate": null,
  "SavedDateTime": null,
  "NoOfDaysToExpire": 0,
  "NoOfHoursToExpire": 0,
  "CurrentSubmissions": 0,
  "isSocialReferralJobRestricted": false
}