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Home › Companies › 8ef91327 Cc8a 487d Bad5 D852d4712e77 19000101 000001 › Account Manager

Account Manager

8ef91327 Cc8a 487d Bad5 D852d4712e77 19000101 000001 · Pella, IA, Pella, IA, US, Pella, IA · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company8ef91327 Cc8a 487d Bad5 D852d4712e77 19000101 000001
TitleAccount Manager
Normalized title-
Department / team-
LocationPella, IA, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-02-23 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 8ef91327 Cc8a 487d Bad5 D852d4712e77 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Pella.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company8ef91327 Cc8a 487d Bad5 D852d4712e77 19000101 000001
Source10660e77-0afc-417a-b006-54290f0ccd59
ATS providerADP Workforce Now Recruiting

Description

First MainStreet Insurance (FMSI), a TrueNorth entity, is seeking an Account Manager in our Pella Insurance Agency location to maintain relationships with our valued clients by helping them with their insurance protection needs. Account Managers manage a portfolio of accounts, ensuring their satisfaction and the retention of those clients. FMSI uses our core values of Exceptionalism, Collaboration, and Resourcefulness to enthusiastically serve our clients, colleagues, and communities. About First MainStreet Insurance: First MainStreet Insurance was established in 2017 as an organization dedicated to supporting local insurance agencies. Its mission is to help agencies preserve their hometown identity while gaining access to broader resources, expanding carrier markets, and the operational strength needed to stay competitive. FMSI operates as an affiliate of TrueNorth Companies, a leading insurance and risk-management firm. TrueNorth established FMSI as a strategic platform to connect with and elevate community-based agencies across the Midwest. For years, FMSI has delivered innovative solutions and personal, relationship-driven service to meet our clients’ evolving needs. Our integrated platform spanning risk management, employee benefits, and personal financial strategies creates a comprehensive approach to the complex challenges of today’s world. Come join our amazing team! What FMSI Offers: FMSI offers a lineup of excellent benefits to all full-time employees, including: Annual Bonus Medical, Dental, Vision, Life, and Disability Insurance 401(k) with Company Contributions Paid Time Off (PTO): Paid time off ensures rest and balance, plus 11 paid holidays Donation Match Program Tuition reimbursement and paid certifications, licenses, and designations Employee Assistance Program (EAP) and wellness program with financial incentives $3,000 Referral Bonus Essential Job Functions & Responsibilities: Foster and maintain client relationships by managing a book of business that may or may not have Risk Advisor or Account Specialist support serve as a contributing member of an exceptional, resourceful, and collaborative High-Performance Team (HPT) Regularly communicate with accounts to proactively address concerns, gather feedback and identify opportunities for account growth Monitor and report information from clients to ensure we are assisting in minimizing exposures Seek opportunities to round out accounts to ensure we are fully mitigating the client's risk through insurance coverage Monitor account satisfaction levels and take proactive measures to ensure high levels of account retention Market new business and/or renewal business, could be in conjunction with a Risk Advisor or independently Accurately manage assigned account activity in our agency management system (EPIC) and ensure all deadlines are met Embrace the tools provided including following established workflows & processes Seek and develop opportunities to increase knowledge of insurance industry trends and market conditions Build and maintain strong, long-lasting relationships with clients and carriers, both internal and external Assist with agency autonomy items including marketing, facilities as appropriate for your agency location Maintain confidentiality of client and company information Perform other duties, as assigned, appropriate to the position Skills & Competencies: Proven experience in customer service and/or customer relationship management Desire to obtain license as required within 30 days of hire, if not currently licensed Experience in the insurance industry is preferred Proven experience in customer service and/or customer relationship management Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions Exposure to agency management software tools, such as Epic Ability to collect, analyze, and interpret insurance-related data Actively staying informed on industry developments, including new trends, market conditions, and competitor activity, to offer up-to-date advice and solutions Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels Excellent organizational and time management skills, with the ability to prioritize and handle multiple client accounts simultaneously Demonstrating a continuous learning mindset by actively seeking opportunities for professional development and staying updated on insurance industry trends The primary language of First MainStreet is English. Excellent communication skills are defined as the ability to actively listen for total comprehension, ask questions that enhance the understanding of a certain topic, and relay information and/or instruction in a descriptive and understandable fashion in both written and verbal forms. Occasional lifting up to 20 lbs. may be necessary from time to time. Must be able to sit for long periods of time, view a computer monitor, and type (up to 8 hours a day). Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus. So, Why FMSI? We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture. First MainStreet Insurance makes all employment-related decisions on the basis of qualifications, merit, and business need, and does not discriminate against any applicant on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other category protected local, state or federal laws. Apply today!

Full job record

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Org ID96fc61be-d04f-451f-a5e0-825993218e94
Source ID10660e77-0afc-417a-b006-54290f0ccd59
Board ID10660e77-0afc-417a-b006-54290f0ccd59
Provideradp_workforcenow
Provider Job Key562638
TitleAccount Manager
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Statusactive
Activeyes
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CountryUnited States
RegionIA
CityPella
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=8ef91327-cc8a-487d-bad5-d852d4712e77&ccId=19000101_000001&lang=en_US&type=JS&jobId=562638&jwId=9201394143750_1
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First Seen At2026-05-31 18:11:04Z
Last Seen At2026-06-06 13:20:56Z
Last Checked At2026-06-06 13:20:56Z
Last Changed At2026-06-06 13:20:56Z
Inactive At—
Source Posted At2026-02-23 21:44:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><p style=\"text-align:start;\"><img src=\"https://static.workforcenow.adp.com/cccustom/Client/Recruitment/navy%20(2)_b19b6852-c9f8-425a-af7b-30c1edcf7051.png\" style=\"width: 137px;\" class=\"fr-fic fr-dib\"></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;vertical-align:baseline;' data-pasted=\"true\"><span style='font-family:\"Aptos\",sans-serif;'>First MainStreet Insurance (FMSI), a TrueNorth entity, is seeking an Account Manager in our Pella Insurance Agency location&nbsp;</span><span style='font-family:\"Aptos\",sans-serif;'>to maintain relationships with our valued clients by helping them with their insurance protection needs. Account Managers manage a portfolio of accounts, ensuring their satisfaction and the retention of those clients.&nbsp;FMSI uses our core values of Exceptionalism, Collaboration, and Resourcefulness to enthusiastically serve our clients, colleagues, and communities.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Aptos\",sans-serif;'>About First MainStreet Insurance:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;vertical-align:baseline;'><span style='font-family:\"Aptos\",sans-serif;'>First MainStreet Insurance&nbsp;was established in 2017 as an organization dedicated to supporting local insurance agencies. Its mission is to help agencies preserve their hometown identity while gaining access to broader resources, expanding carrier markets, and the operational strength needed to stay competitive.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;vertical-align:baseline;'><span style='font-family:\"Aptos\",sans-serif;'>FMSI operates as an affiliate of&nbsp;TrueNorth Companies, a leading insurance and risk-management firm. TrueNorth established FMSI as a strategic platform to connect with and elevate community-based agencies across the Midwest. For years, FMSI has delivered innovative solutions and personal, relationship-driven service to meet our clients&rsquo; evolving needs. Our integrated platform spanning risk management, employee benefits, and personal financial strategies creates a comprehensive approach to the complex challenges of today&rsquo;s world.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;vertical-align:baseline;'><span style='font-family:\"Aptos\",sans-serif;'>Come join our amazing team!</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Aptos\",sans-serif;'>What FMSI Offers: </span></strong><span style='font-family:\"Aptos\",sans-serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Aptos\",sans-serif;'>FMSI offers a lineup of excellent benefits to all full-time employees, including: &nbsp;</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Annual Bonus &nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Medical, Dental, Vision, Life, and Disability Insurance&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>401(k) with Company Contributions &nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Paid Time Off (PTO): Paid time off ensures rest and balance, plus 11 paid holidays&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Donation Match Program &nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Tuition reimbursement and paid certifications, licenses, and designations &nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Employee Assistance Program (EAP) and wellness program with financial incentives &nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>$3,000 Referral Bonus &nbsp;</span></li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;vertical-align:baseline;'><strong><span style='font-family:\"Aptos\",sans-serif;'>Essential Job Functions &amp; Responsibilities:&nbsp;</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Foster and maintain client relationships by managing a book of business that may or may not have Risk Advisor or Account Specialist support&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>serve as a contributing member of an exceptional, resourceful, and collaborative High-Performance Team (HPT)</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Regularly communicate with accounts to proactively address concerns, gather feedback and identify opportunities for account growth&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Monitor and report information from clients to ensure we are assisting in minimizing exposures&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Seek opportunities to round out accounts to ensure we are fully mitigating the client&#39;s risk through insurance coverage</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Monitor account satisfaction levels and take proactive measures to ensure high levels of account retention&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Market new business and/or renewal business, could be in conjunction with a Risk Advisor or independently</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Accurately manage assigned account activity in our agency management system (EPIC) and ensure all deadlines are met&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Embrace the tools provided including following established workflows &amp; processes&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Seek and develop opportunities to increase knowledge of insurance industry trends and market conditions&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Build and maintain strong, long-lasting relationships with clients and carriers, both internal and external&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Assist with agency autonomy items including marketing, facilities as appropriate for your agency location&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Maintain confidentiality of client and company information</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Perform other duties, as assigned, appropriate to the position&nbsp;</span></li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;vertical-align:baseline;'><strong><span style='font-family:\"Aptos\",sans-serif;'>Skills &amp; Competencies:&nbsp;</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Proven experience in customer service and/or customer relationship management&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Desire to obtain license as required within 30 days of hire, if not currently licensed&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Experience in the insurance industry is preferred&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Proven experience in customer service and/or customer relationship management&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Exposure to agency management software tools, such as Epic</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Ability to collect, analyze, and interpret insurance-related data</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Actively staying informed on industry developments, including new trends, market conditions, and competitor activity, to offer up-to-date advice and solutions</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Excellent organizational and time management skills, with the ability to prioritize and handle multiple client accounts simultaneously</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Aptos\",sans-serif;'>Demonstrating a continuous learning mindset by actively seeking opportunities for professional development and staying updated on insurance industry trends</span></li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:0in;vertical-align:baseline;'><span style='font-family:\"Aptos\",sans-serif;'><br>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;vertical-align:baseline;'><span style='font-family:\"Aptos\",sans-serif;'>The primary language of First MainStreet is English. Excellent communication skills are defined as the ability to actively listen for total comprehension, ask questions that enhance the understanding of a certain topic, and relay information and/or instruction in a descriptive and understandable fashion in both written and verbal forms. Occasional lifting up to 20 lbs. may be necessary from time to time. Must be able to sit for long periods of time, view a computer monitor, and type (up to 8 hours a day). Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;vertical-align:baseline;'><strong><span style='font-family:\"Aptos\",sans-serif;'>So, Why FMSI?</span></strong><span style='font-family:\"Aptos\",sans-serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;vertical-align:baseline;'><span style='font-family:\"Aptos\",sans-serif;'>We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;vertical-align:baseline;'><span style='font-family:\"Aptos\",sans-serif;'>First MainStreet Insurance makes all employment-related decisions on the basis of qualifications, merit, and business need, and does not discriminate against any applicant on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other category protected local, state or federal laws.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;vertical-align:baseline;'><strong><span style='font-family:\"Aptos\",sans-serif;'>Apply today!</span></strong></p><p style=\"text-align:center;\"><br></p></div></div>\n",
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