Head of Operations - Frameworks & Partnerships

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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Who We Are</span></p>\n<p><span style=\"color: rgb(0, 0, 0)\">Fixatex Ltd is a family-run electrical services provider built on trust, teamwork, and technical excellence. Established in 2000, we have proudly supported clients across London and the Southeast for over two decades. Operating from our head office, warehouse, and purpose-built training centre in Hertford, we deliver high-quality electrical services while continuously developing and supporting our people.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><span style=\"font-weight: bold\">The Role</span><span style=\"font-weight: bold\"><br></span></span></p>\n<p><span style=\"color: rgb(0, 0, 0)\">The Head of Operations holds end-to-end operational, commercial, technical and compliance accountability for all Fixatex’s contracts outside one significantly sized client – approximately £5m–£10m of annual revenue spread across multiple clients, work streams and project types. The portfolio is anchored by two priority G15 housing association clients – L&amp;Q (London &amp; Quadrant) and NHG (Notting Hill Genesis) – and is complemented by a long tail of ad-hoc and standing accounts in social housing, property management and building-contractor markets. Scope spans all four Fixatex disciplines: fire safety equipment, security, electrical maintenance, compliance and small project / installation works. Reporting to the Chief Operating Officer as the direct peer to the Head of Operations – Peabody Housing Trust, the post-holder leads a multi-disciplinary department – 5 Contract Managers (typically aligned by work stream, with account responsibility for the priority clients) and their respective Supervisors, Administrators and Engineers – and is accountable for KPI performance, statutory compliance, P&amp;L delivery and client retention across the portfolio. </span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Responsibilities </span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Own end-to-end operational, commercial and compliance delivery of Fixatex’s Rest of Business portfolio (c. £5m–£10m p.a.) across all four work streams: fire safety equipment, security, electrical compliance and small project / installation works. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Act as Fixatex’s senior point of contact for the two key clients, L&amp;Q (London &amp; Quadrant) and NHG (Notting Hill Genesis), with personal accountability for the client relationship, account growth, satisfaction and contract retention. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Lead, coach and develop a department – 5 Contract Managers (each predominantly aligned to a work stream, with account responsibility for the priority clients) and their respective Supervisors, Administrators and Engineers. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Manage the long tail of smaller ad-hoc and standing accounts (property managers, building contractors and smaller housing providers), ensuring responsiveness, profitability and a consistent quality of service across the portfolio. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Direct line and people management of Contract Managers, Qualified Supervisors, Administrators, Site Supervisors, Engineers and Improvers. Following the People Manager guide to ensure that you build ahigh-performance team, create an accountable and values driven culture, and nurture the growth and development of team members. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Own the Rest of Business P&amp;L with support from the Finance Function, including annual budget setting, monthly forecasting, work-in-progress, WIP-to-cash conversion, GP% by client and by work stream, sub-contractor spend and overhead control. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Direct the planning and scheduling of PPM programmes, reactive works and project / installation programmes across all four disciplines, balancing capacity, skills mix and client priorities. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Ensure 100% statutory compliance across the portfolio against the applicable standards and regulations, including company policies and procedures.  </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Discharge supplier-side Principal Contractor duties under CDM 2015 for all Fixatex-led and sub-contracted activity in the portfolio, including Project / Construction Phase Plans for installation works, RAMS sign-off and RIDDOR reporting within one Working Day. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Govern any sub-contractors used to flex capacity – pre-qualification, back-to-back contracting that flows down client obligations, monthly performance reviews and audit of sub-contracted activity, where authorised by company Directors. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Drive project / installation work governance – tender review, scope and price assurance, programme management, change-control, snagging and final-account close-out. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Lead the new-business and renewal cycle across the portfolio, working with Business Development on bid input, pricing and mobilisation of new contracts. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Provide monthly portfolio reporting to the COO, including KPI / SLA performance by client, P&amp;L vs budget, pipeline, risks and remedial actions. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Work as the direct peer to the Head of Operations – Peabody Housing Trust, sharing best practice, resource and out-of-hours cover where commercially appropriate, and ensuring a consistent Fixatex operating model across the whole business. </span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0)\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\"> Qualifications </span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Required: Proven, multi-disciplinary contract management experience covering fire safety, security and electrical compliance, ideally with project / installation work alongside maintenance and PPM. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Required: Demonstrable experience managing a multi-client portfolio – preferably including G15 / housing association clients, commercial property / managing-agent clients and contractor / B2B clients – with personal accountability for account retention and growth. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Required: Strong commercial acumen with a track record of P&amp;L ownership on portfolios of c. £5m+ annual turnover, including monthly forecasting, GP% management, WIP and overhead control. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Required: Experience leading multi-disciplinary teams of 20+ (Contract Managers, Supervisors, Administrators, Engineers), with evidence of people development, performance management and retention. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Preferred: Working knowledge of SFG20, BS 7671, BS 5839, BS 5266, the Regulatory Reform (Fire Safety) Order 2005, CDM 2015 and the Building Safety Act 2022 regime for higher-risk residential buildings. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Preferred: SMSTS and IOSH Managing Safely (or NEBOSH General / Construction Certificate); working knowledge of CDM 2015 Principal Contractor duties. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Preferred: Established personal network across London and Southeast housing associations. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Preferred: Experience mobilising new contracts and managing sub-contractors under back-to-back agreements. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\"> Key Performance Indicators/Accountabilities </span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Portfolio KPI / SLA compliance – meet or exceed each client’s contractual response, completion and certificate-turnaround targets every month; no rolling-quarter breach of any priority-client SLA. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Client retention &amp; satisfaction – 100% retention of the L&amp;Q and NHG accounts and meet or exceed agreed client-satisfaction targets across the priority and long-tail portfolio. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Rest of Business P&amp;L – deliver revenue and gross margin within ±2% of agreed annual budget; achieve target GP% by client and by work stream; protect WIP-to-cash conversion within agreed days. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Account growth – grow priority-client revenue (L&amp;Q + NHG) year-on-year in line with the business plan; deliver a defined number of new wins / extensions from the long-tail portfolio each year. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Statutory &amp; H&amp;S compliance – zero RIDDOR-reportable incidents across the portfolio, 100% pass rate on internal and client compliance audits, and 100% of statutory certificates issued in PDF within agreed contractual SLAs. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Legislative &amp; regulatory compliance – ensure full compliance with all applicable statutory obligations, including Electrical Safety Standards Regulations, Building Safety requirements, Awaab’s Law obligations and client-mandated compliance procedures. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Project / installation delivery – 95%+ of project works completed on time, on budget and with zero defects at handover. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Team performance &amp; retention – voluntary attrition in the Rest of Business team below 12% per annum; 100% of operatives holding valid DBS, scope-appropriate accreditations and current competency records and efficient 1:1’s, Performance Review skills.  </span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0)\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">What We Offer</span></p>\n<p><span style=\"color: rgb(0, 0, 0)\">At Fixatex, we believe great work deserves great rewards. You can expect:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Competitive salary based on experience</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Private healthcare contribution and life assurance </span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Discretionary bonus</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Car allowance</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">25 days annual leave plus bank holidays </span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Supportive sick pay and wellbeing policies</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Test equipment and PPE provided</span><br></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Ongoing training and development in our purpose-built training centre</span><br></li>\n<li><span style=\"color: rgb(0, 0, 0)\">A genuine team environment where everyone’s input matters</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">A supportive workplace that recognises the need for flexibility</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Regular team events and celebrations</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">£1000 employee referral scheme</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt; font-weight: bold\">Our Values</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">We’re proud of the culture we’ve built and are looking for people who live by our values:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">Care like it’s family</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">Ownership at every level</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">One team with integrity</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">Keep raising the bar</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">We are committed to ensuring our recruitment practices promote equal opportunities, embrace diversity, and prevent discrimination. Candidates are assessed fairly and consistently against the skills, experience, and competencies required for each role, ensuring that all appointments are made on merit.</span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">Beyond recruitment, we maintain an ongoing commitment to building a diverse workforce and fostering an inclusive working environment for all. We strive to create a culture where everyone feels respected and supported, can contribute fully, and is encouraged to reach their full potential.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\"><br></span></p>",
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