Smart Hands (On-site Technical Support)

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  "last_changed_at": "2026-05-30T05:46:08.766Z",
  "active_status": "active"
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    "raw": "Hamilton, Bermuda, HM12, Bermuda",
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    "region": "Bermuda",
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  "inferred_at": "2026-06-06T20:24:25.949Z",
  "launch_scope": {
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    "included": true,
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  "remote_policy": "remote",
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    "id": "118",
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    "location": {
      "city": "Hamilton",
      "state": "Bermuda"
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    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Hamilton",
      "state": "Bermuda",
      "postalCode": "HM12",
      "addressCountry": "Bermuda"
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    "datePosted": "2026-05-06",
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    "description": "<p><span style=\"font-weight: bold\">Junior On-Site Technical Support - Smart Hands</span></p>\n<p> </p>\n<p>One Communications Brava Team are seeking an entry level on-site technical resource (Smart Hands) to join our Managed Services Engineering and Service Delivery team. In this role, you will perform essential on-site tasks, including equipment staging, installation, and troubleshooting, working closely with our engineering and support teams. We're looking for a detail-oriented professional with strong technical skills, a customer-centric approach, and a passion for continuous learning.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Responsibilities</span></p>\n<p><br><br></p>\n<p>As a Smart Hands resource you will be responsible for:</p>\n<p> </p>\n<ul>\n<li><span style=\"font-weight: bold\">Equipment Staging</span> – collecting and preparing equipment for remote configuration by the engineering team.</li>\n<li><span style=\"font-weight: bold\">Equipment Installation </span>– transporting, configuration and installing equipment at customer sites as directed.</li>\n<li><span style=\"font-weight: bold\">Onsite Troubleshooting</span> – assisting Brava’s engineering team and Level 2 helpdesk for onsite troubleshooting and/or swapping replacement equipment.</li>\n<li><span style=\"font-weight: bold\">On</span>-<span style=\"font-weight: bold\">Call/After Hours – </span>being available for periodic after-hours callouts to address network or customer issues.</li>\n<li><span style=\"font-weight: bold\">Documentation Management: </span>Maintain accurate documentation for new and existing customer installations.</li>\n<li><span style=\"font-weight: bold\">Staying Current: </span>Keeping up to date with current and emerging technologies by pursuing and maintaining relevant vendor certifications.</li>\n</ul>\n<p> </p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Knowledge and Experience:</span></p>\n<ul>\n<li>1 years of experience, preferably in IT helpdesk or engineering.</li>\n<li>Technical background with practical understanding and hands-on experience in telecommunications, cyber security, or IT services.</li>\n<li>Proficiency in technical troubleshooting and diagnostics.</li>\n<li>Ability to interpret network design diagrams and perform network equipment cabling.</li>\n<li>Certifications in Fortinet, Cisco, Microsoft 365, Teams, and 3CX are highly advantageous.</li>\n</ul>\n<ul>\n<li>Understands the importance of KPIs (response time, resolution time) in measuring progress, decision making, and accountability.</li>\n</ul>\n<ul>\n<li>Exceptional client-facing and verbal communication skills.</li>\n<li>Effective organizational abilities, including attention to detail and multi-tasking.</li>\n<li>Excellent written communication skills.</li>\n</ul>\n<ul>\n<li>Strong analytical and problem-solving skills.</li>\n<li>Proficient computer skills, including Microsoft Office and Microsoft Teams, for documentation, reporting, collaboration and project management.</li>\n</ul>\n<p> </p>\n<p> </p>\n<p> </p>",
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    "jobOpeningName": "Smart Hands (On-site Technical Support) ",
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    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://onecomm.bamboohr.com/careers/118",
    "employmentStatusLabel": "Full-Time"
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