Head Teller (72475)

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  "last_changed_at": "2026-06-06T09:47:36.869Z",
  "active_status": "active"
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  "location": {
    "raw": "Cleveland Branch - Cleveland, TN 37312; 3475 Keith Street NW, Cleveland, TN, 37312, USA",
    "city": "Cleveland",
    "region": "TN",
    "country": "United States",
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    "confidence": 0.8
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  "inferred_at": "2026-06-06T18:55:46.640Z",
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    "location": {
      "raw": "Cleveland Branch - Cleveland, TN 37312; 3475 Keith Street NW, Cleveland, TN, 37312, USA",
      "city": "Cleveland",
      "region": "TN",
      "country": "United States",
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    "countries": [
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{
  "detail": {
    "city": "Cleveland",
    "jobId": 465033,
    "level": "",
    "endDate": "",
    "legalId": 4100,
    "isHotJob": false,
    "jobShift": "Day",
    "jobTitle": "Head Teller (72475)",
    "location": "Cleveland Branch - Cleveland, TN 37312",
    "startDate": "",
    "clientCode": "0BQ48",
    "remoteType": "",
    "description": "<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">GENERAL FUNCTION: </span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Be the primary frontline contact for consumer banking and problem resolution. Oversee teller operations functions and provide guidance and supervision for frontline staff. Provide superior customer service to Bank customers and assist in operations. Handle customer transactions, cross-selling of SouthEast Bank products. Balance currency, coin, and checks in cash drawers at end of business day, and calculate daily transactions. Assist Branch Manager with scheduling and problem resolution as needed.</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">ESSENTIAL FUNCTIONS: </span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Teller Operations</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Oversee branch operational functions, such as approving transactions, cash control, branch limits, internal control, and Monthly Branch Review. </span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Demonstrate and ensure competency and compliance with all Teller application transactions and processes.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Ensure that all Tellers are aware of, and participating in, achievement of service and sales goals. </span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Assist with branch reviews, scheduling, and other leadership matters as directed.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Open, set timers, and close the vault utilizing dual control.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Conduct check verifications requested by third parties. </span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Order currency for the vault for bank use, as directed.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Clear the cash items as reported by the Operations department as directed.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Coordinate ATM and night deposit balancing and maintenance as directed.</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Customer and Account Service</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Be a primary contact for consumer banking, proactively learning about our customers and their needs, and providing a knowledgeable point of contact.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Represent the Bank positively, courteously, and with the greatest concern for the customer’s interest.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Be friendly. Smile when dealing with customers. Reserve personal concerns for personal time away from the Bank.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Assist customers with opening, maintaining, and closing accounts. Recommend services that will meet the customer’s needs and increase SouthEast Bank’s service base.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Assist customers with questions and problems on checking and savings accounts. Locate appropriate information and help resolve concerns.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Receive and handle or transfer calls to the Bank.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Assist Deposit Operations with account research, resolution, and maintenance. Process return items and forms as necessary.</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Customer Transactions and Balancing</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Ensure that transactions, balancing, receiving cash, and other functions are performed with dual control and/or all proper authorization.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Cash checks and pay out money after proper identification has been acquired, verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Examine checks for endorsements and to verify other information such as dates, bank names, identification of the person(s) receiving payments and the legality of the documents.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Enter customers' transactions into computers to record transactions and issue computer-generated receipts. Consult Branch Management for corrections. Place stops or holds on customers accounts as necessary.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Prepare and verify cashier's checks.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Receive mortgage, loan, or other bill payments, verifying payment dates and amounts due</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Process transactions such as funds transfers, term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Assist customers with access to lock boxes as needed.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Count currency, coins, and checks received, by hand and/or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Identify transaction mistakes when debits and credits do not balance.</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">SouthEast Bank Products</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Explain, promote, or sell products or services such as money orders, and cashier's checks, using computerized information about customers to tailor recommendations.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Cross-sell bank products and services based on customer needs, in accordance with the bank’s program standards.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Conduct call-backs to external check printing companies to verify customer information.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Direct customers to other Bank staff as necessary to facilitate interactions.</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Management</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Set an example for your team by demonstrating a strong work ethic, competency in your job, adherence to policies and procedures, commitment to training, and alignment with the company’s culture and strategies.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Manage your assigned staff to meet the needs of the company and your department. Management functions include hiring, training, developing, assessing performance, counseling, directing work, prioritizing tasks, terminating, and other administrative functions, such as time, attendance, staffing, scheduling, leave, etc.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Know, understand, and teach the policies, procedures, and guidelines that impact your work and your team. Be proactive in addressing and working through unclear or inconsistent procedures. Communicate with appropriate management and ask questions to clarify uncertainties.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Build and nurture efficient, productive, positive teams. Ensure that communication is clear, active, constructive, and appropriate. Ensure that each Team Member understands their role and maintains accountability for work and group production. Create a respectful, professional working environment that is free from harassment, discrimination, gossip, negativity, retaliation, bullying, and other elements that can damage work and relationships.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Actively engage with leaders in other departments and throughout the company to promote perspective, learning, understanding, and efficient, productive workflow within the Bank. Communicate with senior and executive leaders regularly to build/maintain relationships and share information.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Work with HR to address concerns, deficiencies, compensation, recruiting and hiring needs and processes, work errors, team issues, questions, personnel laws (e.g. ADA, FMLA, FLSA, etc.), reporting and handling situations, etc.</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Compliance</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Review the Bank’s information security guidelines regularly and avoid activity that could expose the Bank to malware, scams, and fraud. Follow all guidelines for securing your accounts, access, systems, and information. Be proactive in identifying threats to information security and relay concerns to the information security team.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Diligently protect confidential information and assist the Bank in ensuring that all confidential and sensitive information is handled appropriately.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Maintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws, including but not limited to, the Bank Secrecy Act, Anti-Money Laundering Act, Red Flags, Consumer Privacy, Fair Lending, other applicable lending laws, etc.  Follow these at all times.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Communicate openly with supervisors and other management about policies, procedures, work conduct, and job functions.  Ask questions to clarify any uncertainty when issues arise.  </span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Address with your supervisor questions about suspected violations of policy and procedure, and other laws and guidelines, as outlined in the Code of Conduct, including but not limited to Bank Secrecy Act, Anti-Money Laundering Act, lending laws, etc.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Participate in training sessions and policy updates as necessary. Assist with coordination of scheduling as appropriate.</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Other</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Maintain focus and professionalism at work; reserve personal matters for personal time. Be teachable, flexible, manageable, approachable, and helpful.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Work scheduled and other needed hours at the designated location(s).</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Assist Management with scheduling and other issues as directed.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Accept additional work as needed and assist other managers or Team Members as needed.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">All Team Members should provide consistently positive, effective, helpful service to all customers, both internal and external.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Management or Bank policy may revise, delete, or add responsibility as necessary.</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Requirements</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">High school diploma or equivalent, required. </span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Cash handling or sales experience, preferred. </span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Prior Customer Service experience, preferred. </span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Prior leadership role, preferred</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Activity</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Ability to operate office equipment, telephones, and computers</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Ability to communicate fluently in English, in person, in writing, and on the computer</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Ability to hear, speak, and understand verbal communication</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Ability to read, write, count, and perform basic math functions </span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Ability to move head, shoulders, neck, and arms freely (e.g. operation of office equipment)</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Ability to use manual dexterity and fine manipulation for operating a keyboard, using equipment, filing, etc.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Ability to lift up to 10 pounds, grasp, reach, and pull</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Ability to think, remember, learn new information, and apply cognitive data to job functions</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Ability to assess and concentrate on mental and physical job tasks to see them to completion</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Ability to work with others to share information and solve problems</span></span></p>\n\n<p> </p>",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Head Teller (72475)\",\"identifier\":\"J0BQ48465033\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/FAF4CC9CE64AE0FFC7E5A8748EA026D0/jobs/465033\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=FAF4CC9CE64AE0FFC7E5A8748EA026D0\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":0,\"maxValue\":0,\"unitText\":\"\"}},\"datePosted\":\"2026-06-05\",\"description\":\"Job DetailsJob Location: Cleveland Branch - Cleveland, TN 37312Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Category: BankingGENERAL FUNCTION: \\n\\n \\n\\nBe the primary frontline contact for consumer banking and problem resolution. Oversee teller operations functions and provide guidance and supervision for frontline staff. Provide superior customer service to Bank customers and assist in operations. Handle customer transactions, cross-selling of SouthEast Bank products. Balance currency, coin, and checks in cash drawers at end of business day, and calculate daily transactions. Assist Branch Manager with scheduling and problem resolution as needed.\\n\\n \\n\\nESSENTIAL FUNCTIONS: \\n\\n \\n\\nTeller Operations\\n\\n \\n\\nOversee branch operational functions, such as approving transactions, cash control, branch limits, internal control, and Monthly Branch Review. \\n\\nDemonstrate and ensure competency and compliance with all Teller application transactions and processes.\\n\\nEnsure that all Tellers are aware of, and participating in, achievement of service and sales goals. \\n\\nAssist with branch reviews, scheduling, and other leadership matters as directed.\\n\\nOpen, set timers, and close the vault utilizing dual control.\\n\\nConduct check verifications requested by third parties. \\n\\nOrder currency for the vault for bank use, as directed.\\n\\nClear the cash items as reported by the Operations department as directed.\\n\\nCoordinate ATM and night deposit balancing and maintenance as directed.\\n\\n \\n\\nCustomer and Account Service\\n\\n \\n\\nBe a primary contact for consumer banking, proactively learning about our customers and their needs, and providing a knowledgeable point of contact.\\n\\nRepresent the Bank positively, courteously, and with the greatest concern for the customer’s interest.\\n\\nBe friendly. Smile when dealing with customers. Reserve personal concerns for personal time away from the Bank.\\n\\nAssist customers with opening, maintaining, and closing accounts. Recommend services that will meet the customer’s needs and increase SouthEast Bank’s service base.\\n\\nAssist customers with questions and problems on checking and savings accounts. Locate appropriate information and help resolve concerns.\\n\\nReceive and handle or transfer calls to the Bank.\\n\\nAssist Deposit Operations with account research, resolution, and maintenance. Process return items and forms as necessary.\\n\\n \\n\\nCustomer Transactions and Balancing\\n\\nEnsure that transactions, balancing, receiving cash, and other functions are performed with dual control and/or all proper authorization.\\n\\nCash checks and pay out money after proper identification has been acquired, verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.\\n\\nReceive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.\\n\\nExamine checks for endorsements and to verify other information such as dates, bank names, identification of the person(s) receiving payments and the legality of the documents.\\n\\nEnter customers' transactions into computers to record transactions and issue computer-generated receipts. Consult Branch Management for corrections. Place stops or holds on customers accounts as necessary.\\n\\nPrepare and verify cashier's checks.\\n\\nReceive mortgage, loan, or other bill payments, verifying payment dates and amounts due\\n\\nProcess transactions such as funds transfers, term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.\\n\\nAssist customers with access to lock boxes as needed.\\n\\nCount currency, coins, and checks received, by hand and/or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.\\n\\nIdentify transaction mistakes when debits and credits do not balance.\\n\\n \\n\\nSouthEast Bank Products\\n\\n \\n\\nExplain, promote, or sell products or services such as money orders, and cashier's checks, using computerized information about customers to tailor recommendations.\\n\\nCross-sell bank products and services based on customer needs, in accordance with the bank’s program standards.\\n\\nConduct call-backs to external check printing companies to verify customer information.\\n\\nDirect customers to other Bank staff as necessary to facilitate interactions.\\n\\n \\n\\nManagement\\n\\n \\n\\nSet an example for your team by demonstrating a strong work ethic, competency in your job, adherence to policies and procedures, commitment to training, and alignment with the company’s culture and strategies.\\n\\nManage your assigned staff to meet the needs of the company and your department. Management functions include hiring, training, developing, assessing performance, counseling, directing work, prioritizing tasks, terminating, and other administrative functions, such as time, attendance, staffing, scheduling, leave, etc.\\n\\nKnow, understand, and teach the policies, procedures, and guidelines that impact your work and your team. Be proactive in addressing and working through unclear or inconsistent procedures. Communicate with appropriate management and ask questions to clarify uncertainties.\\n\\nBuild and nurture efficient, productive, positive teams. Ensure that communication is clear, active, constructive, and appropriate. Ensure that each Team Member understands their role and maintains accountability for work and group production. Create a respectful, professional working environment that is free from harassment, discrimination, gossip, negativity, retaliation, bullying, and other elements that can damage work and relationships.\\n\\nActively engage with leaders in other departments and throughout the company to promote perspective, learning, understanding, and efficient, productive workflow within the Bank. Communicate with senior and executive leaders regularly to build/maintain relationships and share information.\\n\\nWork with HR to address concerns, deficiencies, compensation, recruiting and hiring needs and processes, work errors, team issues, questions, personnel laws (e.g. ADA, FMLA, FLSA, etc.), reporting and handling situations, etc.\\n\\n \\n\\nCompliance\\n\\n \\n\\nReview the Bank’s information security guidelines regularly and avoid activity that could expose the Bank to malware, scams, and fraud. Follow all guidelines for securing your accounts, access, systems, and information. Be proactive in identifying threats to information security and relay concerns to the information security team.\\n\\nDiligently protect confidential information and assist the Bank in ensuring that all confidential and sensitive information is handled appropriately.\\n\\nMaintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws, including but not limited to, the Bank Secrecy Act, Anti-Money Laundering Act, Red Flags, Consumer Privacy, Fair Lending, other applicable lending laws, etc.  Follow these at all times.\\n\\nCommunicate openly with supervisors and other management about policies, procedures, work conduct, and job functions.  Ask questions to clarify any uncertainty when issues arise.  \\n\\nAddress with your supervisor questions about suspected violations of policy and procedure, and other laws and guidelines, as outlined in the Code of Conduct, including but not limited to Bank Secrecy Act, Anti-Money Laundering Act, lending laws, etc.\\n\\nParticipate in training sessions and policy updates as necessary. Assist with coordination of scheduling as appropriate.\\n\\n \\n\\nOther\\n\\n \\n\\nMaintain focus and professionalism at work; reserve personal matters for personal time. Be teachable, flexible, manageable, approachable, and helpful.\\n\\nWork scheduled and other needed hours at the designated location(s).\\n\\nAssist Management with scheduling and other issues as directed.\\n\\nAccept additional work as needed and assist other managers or Team Members as needed.\\n\\nAll Team Members should provide consistently positive, effective, helpful service to all customers, both internal and external.\\n\\nManagement or Bank policy may revise, delete, or add responsibility as necessary.\\n\\n \\n\\nRequirements\\n\\n \\n\\nHigh school diploma or equivalent, required. \\n\\nCash handling or sales experience, preferred. \\n\\nPrior Customer Service experience, preferred. \\n\\nPrior leadership role, preferred\\n\\n \\n\\nActivity\\n\\nAbility to operate office equipment, telephones, and computers\\n\\nAbility to communicate fluently in English, in person, in writing, and on the computer\\n\\nAbility to hear, speak, and understand verbal communication\\n\\nAbility to read, write, count, and perform basic math functions \\n\\nAbility to move head, shoulders, neck, and arms freely (e.g. operation of office equipment)\\n\\nAbility to use manual dexterity and fine manipulation for operating a keyboard, using equipment, filing, etc.\\n\\nAbility to lift up to 10 pounds, grasp, reach, and pull\\n\\nAbility to think, remember, learn new information, and apply cognitive data to job functions\\n\\nAbility to assess and concentrate on mental and physical job tasks to see them to completion\\n\\nAbility to work with others to share information and solve problems\\n\\n Qualifications\",\"responsibilities\":\"GENERAL FUNCTION: \\n\\n \\n\\nBe the primary frontline contact for consumer banking and problem resolution. Oversee teller operations functions and provide guidance and supervision for frontline staff. Provide superior customer service to Bank customers and assist in operations. Handle customer transactions, cross-selling of SouthEast Bank products. Balance currency, coin, and checks in cash drawers at end of business day, and calculate daily transactions. Assist Branch Manager with scheduling and problem resolution as needed.\\n\\n \\n\\nESSENTIAL FUNCTIONS: \\n\\n \\n\\nTeller Operations\\n\\n \\n\\nOversee branch operational functions, such as approving transactions, cash control, branch limits, internal control, and Monthly Branch Review. \\n\\nDemonstrate and ensure competency and compliance with all Teller application transactions and processes.\\n\\nEnsure that all Tellers are aware of, and participating in, achievement of service and sales goals. \\n\\nAssist with branch reviews, scheduling, and other leadership matters as directed.\\n\\nOpen, set timers, and close the vault utilizing dual control.\\n\\nConduct check verifications requested by third parties. \\n\\nOrder currency for the vault for bank use, as directed.\\n\\nClear the cash items as reported by the Operations department as directed.\\n\\nCoordinate ATM and night deposit balancing and maintenance as directed.\\n\\n \\n\\nCustomer and Account Service\\n\\n \\n\\nBe a primary contact for consumer banking, proactively learning about our customers and their needs, and providing a knowledgeable point of contact.\\n\\nRepresent the Bank positively, courteously, and with the greatest concern for the customer’s interest.\\n\\nBe friendly. Smile when dealing with customers. Reserve personal concerns for personal time away from the Bank.\\n\\nAssist customers with opening, maintaining, and closing accounts. Recommend services that will meet the customer’s needs and increase SouthEast Bank’s service base.\\n\\nAssist customers with questions and problems on checking and savings accounts. Locate appropriate information and help resolve concerns.\\n\\nReceive and handle or transfer calls to the Bank.\\n\\nAssist Deposit Operations with account research, resolution, and maintenance. Process return items and forms as necessary.\\n\\n \\n\\nCustomer Transactions and Balancing\\n\\nEnsure that transactions, balancing, receiving cash, and other functions are performed with dual control and/or all proper authorization.\\n\\nCash checks and pay out money after proper identification has been acquired, verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.\\n\\nReceive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.\\n\\nExamine checks for endorsements and to verify other information such as dates, bank names, identification of the person(s) receiving payments and the legality of the documents.\\n\\nEnter customers' transactions into computers to record transactions and issue computer-generated receipts. Consult Branch Management for corrections. Place stops or holds on customers accounts as necessary.\\n\\nPrepare and verify cashier's checks.\\n\\nReceive mortgage, loan, or other bill payments, verifying payment dates and amounts due\\n\\nProcess transactions such as funds transfers, term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.\\n\\nAssist customers with access to lock boxes as needed.\\n\\nCount currency, coins, and checks received, by hand and/or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.\\n\\nIdentify transaction mistakes when debits and credits do not balance.\\n\\n \\n\\nSouthEast Bank Products\\n\\n \\n\\nExplain, promote, or sell products or services such as money orders, and cashier's checks, using computerized information about customers to tailor recommendations.\\n\\nCross-sell bank products and services based on customer needs, in accordance with the bank’s program standards.\\n\\nConduct call-backs to external check printing companies to verify customer information.\\n\\nDirect customers to other Bank staff as necessary to facilitate interactions.\\n\\n \\n\\nManagement\\n\\n \\n\\nSet an example for your team by demonstrating a strong work ethic, competency in your job, adherence to policies and procedures, commitment to training, and alignment with the company’s culture and strategies.\\n\\nManage your assigned staff to meet the needs of the company and your department. Management functions include hiring, training, developing, assessing performance, counseling, directing work, prioritizing tasks, terminating, and other administrative functions, such as time, attendance, staffing, scheduling, leave, etc.\\n\\nKnow, understand, and teach the policies, procedures, and guidelines that impact your work and your team. Be proactive in addressing and working through unclear or inconsistent procedures. Communicate with appropriate management and ask questions to clarify uncertainties.\\n\\nBuild and nurture efficient, productive, positive teams. Ensure that communication is clear, active, constructive, and appropriate. Ensure that each Team Member understands their role and maintains accountability for work and group production. Create a respectful, professional working environment that is free from harassment, discrimination, gossip, negativity, retaliation, bullying, and other elements that can damage work and relationships.\\n\\nActively engage with leaders in other departments and throughout the company to promote perspective, learning, understanding, and efficient, productive workflow within the Bank. Communicate with senior and executive leaders regularly to build/maintain relationships and share information.\\n\\nWork with HR to address concerns, deficiencies, compensation, recruiting and hiring needs and processes, work errors, team issues, questions, personnel laws (e.g. ADA, FMLA, FLSA, etc.), reporting and handling situations, etc.\\n\\n \\n\\nCompliance\\n\\n \\n\\nReview the Bank’s information security guidelines regularly and avoid activity that could expose the Bank to malware, scams, and fraud. Follow all guidelines for securing your accounts, access, systems, and information. Be proactive in identifying threats to information security and relay concerns to the information security team.\\n\\nDiligently protect confidential information and assist the Bank in ensuring that all confidential and sensitive information is handled appropriately.\\n\\nMaintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws, including but not limited to, the Bank Secrecy Act, Anti-Money Laundering Act, Red Flags, Consumer Privacy, Fair Lending, other applicable lending laws, etc.  Follow these at all times.\\n\\nCommunicate openly with supervisors and other management about policies, procedures, work conduct, and job functions.  Ask questions to clarify any uncertainty when issues arise.  \\n\\nAddress with your supervisor questions about suspected violations of policy and procedure, and other laws and guidelines, as outlined in the Code of Conduct, including but not limited to Bank Secrecy Act, Anti-Money Laundering Act, lending laws, etc.\\n\\nParticipate in training sessions and policy updates as necessary. Assist with coordination of scheduling as appropriate.\\n\\n \\n\\nOther\\n\\n \\n\\nMaintain focus and professionalism at work; reserve personal matters for personal time. Be teachable, flexible, manageable, approachable, and helpful.\\n\\nWork scheduled and other needed hours at the designated location(s).\\n\\nAssist Management with scheduling and other issues as directed.\\n\\nAccept additional work as needed and assist other managers or Team Members as needed.\\n\\nAll Team Members should provide consistently positive, effective, helpful service to all customers, both internal and external.\\n\\nManagement or Bank policy may revise, delete, or add responsibility as necessary.\\n\\n \\n\\nRequirements\\n\\n \\n\\nHigh school diploma or equivalent, required. \\n\\nCash handling or sales experience, preferred. \\n\\nPrior Customer Service experience, preferred. \\n\\nPrior leadership role, preferred\\n\\n \\n\\nActivity\\n\\nAbility to operate office equipment, telephones, and computers\\n\\nAbility to communicate fluently in English, in person, in writing, and on the computer\\n\\nAbility to hear, speak, and understand verbal communication\\n\\nAbility to read, write, count, and perform basic math functions \\n\\nAbility to move head, shoulders, neck, and arms freely (e.g. operation of office equipment)\\n\\nAbility to use manual dexterity and fine manipulation for operating a keyboard, using equipment, filing, etc.\\n\\nAbility to lift up to 10 pounds, grasp, reach, and pull\\n\\nAbility to think, remember, learn new information, and apply cognitive data to job functions\\n\\nAbility to assess and concentrate on mental and physical job tasks to see them to completion\\n\\nAbility to work with others to share information and solve problems\\n\\n \",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"SOUTHEAST BANK\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=FAF4CC9CE64AE0FFC7E5A8748EA026D0\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"3475 Keith Street NW\",\"addressLocality\":\"Cleveland\",\"addressRegion\":\"TN\",\"postalCode\":37312,\"addressCountry\":\"USA\"}},\"industry\":\"Banking\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\",\"educationRequirements\":\"High School\"}",
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