Tier II Technical Support Specialist (56400)

{
  "content_hash": "094bc4dadd8c44f584da8a29aba56153b13ecd23c3af1e0c1973eedd32e5dd8a",
  "source_hash": "a2d0d769e2b457d4e99c97b27fa8d26fc46d310b37587b54372c2117b2d2be79",
  "last_changed_at": "2026-05-31T19:06:49.643Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Colorado - N/A, CO; N/A, CO, USA",
    "city": "N/A",
    "region": "CO",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 95000,
  "salary_min": 85000,
  "inferred_at": "2026-06-06T09:50:01.678Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Colorado - N/A, CO; N/A, CO, USA",
      "city": "N/A",
      "region": "CO",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "year",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "city": "N/A",
    "jobId": 276856,
    "level": "Experienced",
    "endDate": "",
    "legalId": 4319,
    "isHotJob": false,
    "jobShift": "Any",
    "jobTitle": "Tier II Technical Support Specialist  (56400)",
    "location": "Colorado - N/A, CO",
    "startDate": "",
    "clientCode": "0AT99",
    "remoteType": "",
    "description": "<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{6}\" paraid=\"45419147\">Overview &nbsp;</p>\r\n\r\n<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{8}\" paraid=\"1986144185\">DataPath, Inc. is a global leader in remote satellite-based communications solutions that solve our customers&rsquo; toughest communications challenges in urgent time frames and under extreme conditions. We specialize in enabling complex communication networks that are critical to the operations of the Department of Defense, Civilian Government, and Commercial markets. &nbsp;</p>\r\n\r\n<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{10}\" paraid=\"781896451\">The Tier&nbsp;II&nbsp;Technical Support Specialist&nbsp;operates&nbsp;as the service desk&rsquo;s single point of contact for a deployable tactical communications program. This role provides day-to-day troubleshooting, incident resolution, and lifecycle management across deployable SATCOM terminals, tactical radios, baseband networking, encryption systems, and unified communications suites.&nbsp;</p>\r\n\r\n<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{12}\" paraid=\"57345213\">You will&nbsp;monitor&nbsp;and resolve incidents,&nbsp;maintain&nbsp;service requests from open to close, manage trouble tickets and RMAs, coordinate spare parts, and keep users informed on status. You will also support Satellite Access Requests (SARs/SAAs), Gateway Access Requests (GARs/GAAs), and&nbsp;maintain&nbsp;the real-time web-based common operating picture (COP) for deployed terminal link connectivity.&nbsp;</p>\r\n\r\n<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{14}\" paraid=\"1000441740\">Primary Responsibilities&nbsp;</p>\r\n\r\n<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{16}\" paraid=\"1054468925\">Service Desk Operations&nbsp;</p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{18}\" paraid=\"1226986440\">Serve as single point of contact for all communications/IT service requests, incidents, and disruptions.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{20}\" paraid=\"1156909716\">Monitor, track, and resolve trouble tickets through the&nbsp;logistics&nbsp;and asset management system (e.g., ManageEngine ServiceDesk Plus).&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{22}\" paraid=\"128168275\">Manage Return Merchandise Authorizations (RMAs) and coordinate spare parts from the co-located warehouse.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{24}\" paraid=\"769033129\">Maintain lifecycle management of all service requests; keep users informed on progress, workarounds, and resolution.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"5\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{26}\" paraid=\"428196176\">Process configuration management requests, change requests, maintenance contracts, warranties, and software license renewals.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"6\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{28}\" paraid=\"995485827\">Create and&nbsp;submit&nbsp;SARs, SAAs, GARs, and GAAs via SIPRNet; process ACAS requests via NIPRNet.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"7\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{30}\" paraid=\"1774570047\">Conduct real-time monitoring of deployed terminal link connectivity displayed as a web-based COP.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{32}\" paraid=\"1676458205\">SATCOM &amp; RF Systems&nbsp;</p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{34}\" paraid=\"192731211\">Troubleshoot and&nbsp;maintain&nbsp;deployable SATCOM equipment and networks, including:&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"2\" data-aria-posinset=\"1\" data-font=\"Courier New\" data-leveltext=\"o\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{36}\" paraid=\"1333952307\">iDirect, Tampa Microwave,&nbsp;StarShield, Lite Coms, and L-3 Technology terminals&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"2\" data-aria-posinset=\"2\" data-font=\"Courier New\" data-leveltext=\"o\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{38}\" paraid=\"1549184020\">Regional Hub Node (RHN) Gateways and DoD Teleport architectures&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{40}\" paraid=\"68448853\">Support DoD narrowband SATCOM radios and wideband HF radios/antennas.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{42}\" paraid=\"527617036\">Maintain and troubleshoot civilian LMR systems, radio bridges, and Radio over IP (RoIP).&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{44}\" paraid=\"302686063\">Support military and civil radio interoperability in frequency, waveform, encryption, and procedures.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{47}\" paraid=\"1016278069\">Maintain&nbsp;RoIP&nbsp;networking connections between military and civil responders.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{49}\" paraid=\"1964228773\">Networking &amp; Infrastructure&nbsp;</p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{51}\" paraid=\"299008132\">Troubleshoot deployable routing, switching, and server systems.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{53}\" paraid=\"1402536991\">Support physical and virtual server environments and computer systems.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{55}\" paraid=\"809495970\">Maintain WAN optimization systems.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{57}\" paraid=\"529278863\">Support DoD gateway and teleport access for NIPRNet, SIPRNet, Commercial Internet, PSTN, DSN,&nbsp;EVoIP,&nbsp;ECVoIP, VTC, and streaming video.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"5\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{59}\" paraid=\"1591110725\">Maintain deployable cellular, Wi-Fi systems, and Cell on Wheels trailers.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{61}\" paraid=\"1661234254\">Encryption &amp; Cybersecurity&nbsp;</p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{63}\" paraid=\"1002164989\">Support deployable DoD encryption systems including HAIPE Type 1, AES-256, and CSfC.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{65}\" paraid=\"798623720\">Perform monthly system scans using current DoD mandatory scanning tools.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{67}\" paraid=\"1127094914\">Support cybersecurity compliance&nbsp;in accordance with&nbsp;DoD cyber security guidance and RMF processes.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{69}\" paraid=\"1522259239\">VTC, Voice &amp; Video&nbsp;</p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{71}\" paraid=\"1928138888\">Maintain tactical VTC and IP telephony systems (NIPR, SIPR, Commercial Internet).&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{73}\" paraid=\"195045803\">Support streaming video gateway suites and deployable video systems (classified and unclassified).&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{75}\" paraid=\"443239713\">Support voice, data, and video transport across deployable communications packages.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{77}\" paraid=\"561689554\">Qualifications&nbsp;</p>\r\n\r\n<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{79}\" paraid=\"2068924427\">Candidates are encouraged to apply if familiar with any of the following:&nbsp;</p>\r\n\r\n<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{81}\" paraid=\"2017834533\">SATCOM&nbsp;</p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{83}\" paraid=\"627676637\">iDirect&nbsp;satellite modems/routers&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{85}\" paraid=\"1588007636\">Tampa Microwave tri-band terminals&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{88}\" paraid=\"1250573609\">StarShield, Lite Coms, L-3 Technology terminals&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{90}\" paraid=\"878258223\">RHN Gateways / DoD Teleport&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"5\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{92}\" paraid=\"1533503537\">SpaceX P-LEO (Starlink) terminals&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"6\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{94}\" paraid=\"689243860\">Satellite Access Requests (SARs/SAAs/GARs/GAAs)&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{96}\" paraid=\"649315198\">Tactical Radios &amp; Interoperability&nbsp;</p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{98}\" paraid=\"1499426661\">AN/PRC-158 (narrowband satellite radio)&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{100}\" paraid=\"1027694462\">AN/PRC-160 (wideband HF radio)&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{102}\" paraid=\"267987593\">Civilian LMR / radio bridging /&nbsp;RoIP&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{104}\" paraid=\"1692500317\">ANW2 waveform&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"5\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{106}\" paraid=\"976012402\">Cradlepoint&nbsp;/ mobile broadband kits (MBK)&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{108}\" paraid=\"1652106835\">Networking&nbsp;</p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{110}\" paraid=\"1556095227\">KLAS ESRII, SW26, VMM routing/switching modules&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{112}\" paraid=\"1371417965\">Cisco routers / switches / firewalls&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{114}\" paraid=\"132222000\">WAN optimization (Riverbed or similar)&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{116}\" paraid=\"1925954532\">Physical and virtual server environments&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{118}\" paraid=\"217320281\">Encryption&nbsp;</p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{120}\" paraid=\"157552641\">HAIPE Type 1 (KG-175 TACLANE or similar)&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{122}\" paraid=\"1590080116\">AES-256&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{124}\" paraid=\"129564649\">Commercial Solutions for Classified (CSfC)&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{126}\" paraid=\"1597911835\">Platforms&nbsp;</p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{129}\" paraid=\"1882950685\">Emergency Response Terminals (ERTs) / Sentinel systems&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{131}\" paraid=\"930822057\">Mobile Command Posts (MCPs) / Emergency Response Vehicles (ERVs)&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{133}\" paraid=\"219358065\">Cell on Wheels / Wi-Fi trailers&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{135}\" paraid=\"843276223\">ManageEngine ServiceDesk Plus or similar ITSM platforms&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n",
    "jobCategory": "Engineering",
    "salaryRange": "$85,000.00 - $95,000.00 Salary",
    "socialMedia": {
      "xLink": {
        "text": "Datapath%2520Inc%2520Job%2520Opportunity%2520Tier%2520Ii%2520Technical%2520Support%2520Specialist%2520%2520%252856400%2529"
      },
      "emailLink": {
        "subject": "Datapath%20Inc%20Job%20Opportunity%20Tier%20Ii%20Technical%20Support%20Specialist%20%20%2856400%29",
        "summary": "Overview%E2%80%AF%C2%0D%0A%0D%0ADataPath%2C%20Inc.%20is%20a%20global%20leader%20in%20remote%20satellite-based%20communications%20solutions%20that%20solve%20our%20customers%E2%80%99%20toughest%20communications%20challenges%20in%20urgent%E2%80%AFtime%20frames%E2%80%AFand%20under%20extreme%20conditions.%20We%20specialize%20in%20enabling%20complex%20communication%20networks%20that%20are%20critical%20to%20the%20operations%20of%20the%20Department%20of%20Defense%2C%20Civilian%20Government%2C%20and%20Commercial%20markets.%E2%80%AF%C2%0D%0A%0D%0AThe%20Tier%C2II%C2Technical%20Support%20Specialist%C2operates%C2as%20the%20service%20desk%E2%80%99s%20single%20point%20of%20contact%20for%20a%20deployable%20tactical%20communications%20program.%20This%20role%20provides%20day-to-day%20troubleshooting%2C%20incident%20resolution%2C%20and%20lifecycle%20management%20across%20deployable%20SATCOM%20terminals%2C%20tactical%20radios%2C%20baseband%20networking%2C%20encryption%20systems%2C%20and%20unified%20communications%20suites.%C2%0D%0A%0D%0AYou%20will%C2monitor%C2and%20resolve%20incidents%2C%C2maintain%C2service%20requests%20from%20open%20to%20close%2C%20manage%20trouble%20tickets%20and%20RMAs%2C%20coordinate%20spare%20parts%2C%20and%20keep%20users%20informed%20on%20status.%20You%20will%20also%20support%20Satellite%20Access%20Requests%20%28SARs%2FSAAs..."
      },
      "facebookLink": {
        "redirectUri": "",
        "facebookAppId": "773759036043100"
      },
      "linkedInLink": {}
    },
    "isQuickApply": false,
    "positionType": "Full Time",
    "countryPaidIn": "",
    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Tier II Technical Support Specialist  (56400)\",\"identifier\":\"J0AT99276856\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/13086EB95BB41A9B5ADD096D9EC0EF88/jobs/276856\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=13086EB95BB41A9B5ADD096D9EC0EF88\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":85000,\"maxValue\":95000,\"unitText\":\"\"}},\"datePosted\":\"2026-04-14\",\"description\":\"Job DetailsLevel: ExperiencedJob Location: Colorado - N/A, COPosition Type: Full TimeEducation Level: Associate's DegreeSalary Range: $85,000.00 - $95,000.00 SalaryTravel Percentage: NegligibleJob Shift: AnyJob Category: EngineeringOverview &nbsp;\\r\\n\\r\\nDataPath, Inc. is a global leader in remote satellite-based communications solutions that solve our customers&rsquo; toughest communications challenges in urgent time frames and under extreme conditions. We specialize in enabling complex communication networks that are critical to the operations of the Department of Defense, Civilian Government, and Commercial markets. &nbsp;\\r\\n\\r\\nThe Tier&nbsp;II&nbsp;Technical Support Specialist&nbsp;operates&nbsp;as the service desk&rsquo;s single point of contact for a deployable tactical communications program. This role provides day-to-day troubleshooting, incident resolution, and lifecycle management across deployable SATCOM terminals, tactical radios, baseband networking, encryption systems, and unified communications suites.&nbsp;\\r\\n\\r\\nYou will&nbsp;monitor&nbsp;and resolve incidents,&nbsp;maintain&nbsp;service requests from open to close, manage trouble tickets and RMAs, coordinate spare parts, and keep users informed on status. You will also support Satellite Access Requests (SARs/SAAs), Gateway Access Requests (GARs/GAAs), and&nbsp;maintain&nbsp;the real-time web-based common operating picture (COP) for deployed terminal link connectivity.&nbsp;\\r\\n\\r\\nPrimary Responsibilities&nbsp;\\r\\n\\r\\nService Desk Operations&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tServe as single point of contact for all communications/IT service requests, incidents, and disruptions.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMonitor, track, and resolve trouble tickets through the&nbsp;logistics&nbsp;and asset management system (e.g., ManageEngine ServiceDesk Plus).&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tManage Return Merchandise Authorizations (RMAs) and coordinate spare parts from the co-located warehouse.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMaintain lifecycle management of all service requests; keep users informed on progress, workarounds, and resolution.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tProcess configuration management requests, change requests, maintenance contracts, warranties, and software license renewals.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCreate and&nbsp;submit&nbsp;SARs, SAAs, GARs, and GAAs via SIPRNet; process ACAS requests via NIPRNet.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tConduct real-time monitoring of deployed terminal link connectivity displayed as a web-based COP.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nSATCOM &amp; RF Systems&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tTroubleshoot and&nbsp;maintain&nbsp;deployable SATCOM equipment and networks, including:&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tiDirect, Tampa Microwave,&nbsp;StarShield, Lite Coms, and L-3 Technology terminals&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tRegional Hub Node (RHN) Gateways and DoD Teleport architectures&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSupport DoD narrowband SATCOM radios and wideband HF radios/antennas.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMaintain and troubleshoot civilian LMR systems, radio bridges, and Radio over IP (RoIP).&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSupport military and civil radio interoperability in frequency, waveform, encryption, and procedures.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMaintain&nbsp;RoIP&nbsp;networking connections between military and civil responders.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nNetworking &amp; Infrastructure&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tTroubleshoot deployable routing, switching, and server systems.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSupport physical and virtual server environments and computer systems.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMaintain WAN optimization systems.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSupport DoD gateway and teleport access for NIPRNet, SIPRNet, Commercial Internet, PSTN, DSN,&nbsp;EVoIP,&nbsp;ECVoIP, VTC, and streaming video.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMaintain deployable cellular, Wi-Fi systems, and Cell on Wheels trailers.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nEncryption &amp; Cybersecurity&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSupport deployable DoD encryption systems including HAIPE Type 1, AES-256, and CSfC.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tPerform monthly system scans using current DoD mandatory scanning tools.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSupport cybersecurity compliance&nbsp;in accordance with&nbsp;DoD cyber security guidance and RMF processes.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nVTC, Voice &amp; Video&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMaintain tactical VTC and IP telephony systems (NIPR, SIPR, Commercial Internet).&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSupport streaming video gateway suites and deployable video systems (classified and unclassified).&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSupport voice, data, and video transport across deployable communications packages.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nQualifications&nbsp;\\r\\n\\r\\nCandidates are encouraged to apply if familiar with any of the following:&nbsp;\\r\\n\\r\\nSATCOM&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tiDirect&nbsp;satellite modems/routers&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tTampa Microwave tri-band terminals&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tStarShield, Lite Coms, L-3 Technology terminals&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tRHN Gateways / DoD Teleport&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSpaceX P-LEO (Starlink) terminals&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSatellite Access Requests (SARs/SAAs/GARs/GAAs)&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nTactical Radios &amp; Interoperability&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAN/PRC-158 (narrowband satellite radio)&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAN/PRC-160 (wideband HF radio)&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCivilian LMR / radio bridging /&nbsp;RoIP&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tANW2 waveform&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCradlepoint&nbsp;/ mobile broadband kits (MBK)&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nNetworking&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tKLAS ESRII, SW26, VMM routing/switching modules&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCisco routers / switches / firewalls&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tWAN optimization (Riverbed or similar)&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tPhysical and virtual server environments&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nEncryption&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tHAIPE Type 1 (KG-175 TACLANE or similar)&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAES-256&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCommercial Solutions for Classified (CSfC)&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nPlatforms&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tEmergency Response Terminals (ERTs) / Sentinel systems&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMobile Command Posts (MCPs) / Emergency Response Vehicles (ERVs)&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCell on Wheels / Wi-Fi trailers&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tManageEngine ServiceDesk Plus or similar ITSM platforms&nbsp;\\r\\n\\t\\r\\n\\r\\nQualificationsEducation&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAssociate&rsquo;s or&nbsp;Bachelor&rsquo;s&nbsp;Degree (Engineering or IT preferred)&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nOR&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\t4&ndash;6 years related military deployable communications experience with advanced commercial certifications may substitute per contract.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nExperience&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMinimum&nbsp;4&nbsp;years&rsquo; experience with deployable communications systems.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tExperience troubleshooting SATCOM terminals, tactical radios, baseband networking, or similar deployed communications equipment.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nCertifications&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCisco Certified Networking Associate (CCNA) preferred.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSecurity +&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMust be qualified under at least one DoD Cyber Workforce Framework (DCWF) Workforce Element (e.g., IT (Cyberspace), Cybersecurity).&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nClearance&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMust be a U.S. Citizen and hold an active Secret clearance.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nDataPath is an equal opportunity employer committed to building a diverse global workforce that values teamwork, integrity, innovation, leadership, and an unwavering commitment to our customers. &nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\",\"responsibilities\":\"Overview &nbsp;\\r\\n\\r\\nDataPath, Inc. is a global leader in remote satellite-based communications solutions that solve our customers&rsquo; toughest communications challenges in urgent time frames and under extreme conditions. We specialize in enabling complex communication networks that are critical to the operations of the Department of Defense, Civilian Government, and Commercial markets. &nbsp;\\r\\n\\r\\nThe Tier&nbsp;II&nbsp;Technical Support Specialist&nbsp;operates&nbsp;as the service desk&rsquo;s single point of contact for a deployable tactical communications program. This role provides day-to-day troubleshooting, incident resolution, and lifecycle management across deployable SATCOM terminals, tactical radios, baseband networking, encryption systems, and unified communications suites.&nbsp;\\r\\n\\r\\nYou will&nbsp;monitor&nbsp;and resolve incidents,&nbsp;maintain&nbsp;service requests from open to close, manage trouble tickets and RMAs, coordinate spare parts, and keep users informed on status. You will also support Satellite Access Requests (SARs/SAAs), Gateway Access Requests (GARs/GAAs), and&nbsp;maintain&nbsp;the real-time web-based common operating picture (COP) for deployed terminal link connectivity.&nbsp;\\r\\n\\r\\nPrimary Responsibilities&nbsp;\\r\\n\\r\\nService Desk Operations&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tServe as single point of contact for all communications/IT service requests, incidents, and disruptions.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMonitor, track, and resolve trouble tickets through the&nbsp;logistics&nbsp;and asset management system (e.g., ManageEngine ServiceDesk Plus).&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tManage Return Merchandise Authorizations (RMAs) and coordinate spare parts from the co-located warehouse.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMaintain lifecycle management of all service requests; keep users informed on progress, workarounds, and resolution.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tProcess configuration management requests, change requests, maintenance contracts, warranties, and software license renewals.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCreate and&nbsp;submit&nbsp;SARs, SAAs, GARs, and GAAs via SIPRNet; process ACAS requests via NIPRNet.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tConduct real-time monitoring of deployed terminal link connectivity displayed as a web-based COP.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nSATCOM &amp; RF Systems&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tTroubleshoot and&nbsp;maintain&nbsp;deployable SATCOM equipment and networks, including:&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tiDirect, Tampa Microwave,&nbsp;StarShield, Lite Coms, and L-3 Technology terminals&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tRegional Hub Node (RHN) Gateways and DoD Teleport architectures&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSupport DoD narrowband SATCOM radios and wideband HF radios/antennas.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMaintain and troubleshoot civilian LMR systems, radio bridges, and Radio over IP (RoIP).&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSupport military and civil radio interoperability in frequency, waveform, encryption, and procedures.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMaintain&nbsp;RoIP&nbsp;networking connections between military and civil responders.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nNetworking &amp; Infrastructure&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tTroubleshoot deployable routing, switching, and server systems.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSupport physical and virtual server environments and computer systems.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMaintain WAN optimization systems.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSupport DoD gateway and teleport access for NIPRNet, SIPRNet, Commercial Internet, PSTN, DSN,&nbsp;EVoIP,&nbsp;ECVoIP, VTC, and streaming video.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMaintain deployable cellular, Wi-Fi systems, and Cell on Wheels trailers.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nEncryption &amp; Cybersecurity&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSupport deployable DoD encryption systems including HAIPE Type 1, AES-256, and CSfC.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tPerform monthly system scans using current DoD mandatory scanning tools.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSupport cybersecurity compliance&nbsp;in accordance with&nbsp;DoD cyber security guidance and RMF processes.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nVTC, Voice &amp; Video&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMaintain tactical VTC and IP telephony systems (NIPR, SIPR, Commercial Internet).&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSupport streaming video gateway suites and deployable video systems (classified and unclassified).&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSupport voice, data, and video transport across deployable communications packages.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nQualifications&nbsp;\\r\\n\\r\\nCandidates are encouraged to apply if familiar with any of the following:&nbsp;\\r\\n\\r\\nSATCOM&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tiDirect&nbsp;satellite modems/routers&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tTampa Microwave tri-band terminals&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tStarShield, Lite Coms, L-3 Technology terminals&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tRHN Gateways / DoD Teleport&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSpaceX P-LEO (Starlink) terminals&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSatellite Access Requests (SARs/SAAs/GARs/GAAs)&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nTactical Radios &amp; Interoperability&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAN/PRC-158 (narrowband satellite radio)&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAN/PRC-160 (wideband HF radio)&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCivilian LMR / radio bridging /&nbsp;RoIP&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tANW2 waveform&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCradlepoint&nbsp;/ mobile broadband kits (MBK)&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nNetworking&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tKLAS ESRII, SW26, VMM routing/switching modules&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCisco routers / switches / firewalls&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tWAN optimization (Riverbed or similar)&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tPhysical and virtual server environments&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nEncryption&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tHAIPE Type 1 (KG-175 TACLANE or similar)&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAES-256&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCommercial Solutions for Classified (CSfC)&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nPlatforms&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tEmergency Response Terminals (ERTs) / Sentinel systems&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMobile Command Posts (MCPs) / Emergency Response Vehicles (ERVs)&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCell on Wheels / Wi-Fi trailers&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tManageEngine ServiceDesk Plus or similar ITSM platforms&nbsp;\\r\\n\\t\\r\\n\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"DATAPATH INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=13086EB95BB41A9B5ADD096D9EC0EF88\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"\",\"addressLocality\":\"N/A\",\"addressRegion\":\"CO\",\"postalCode\":\"\",\"addressCountry\":\"USA\"}},\"qualifications\":\"Education&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAssociate&rsquo;s or&nbsp;Bachelor&rsquo;s&nbsp;Degree (Engineering or IT preferred)&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nOR&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\t4&ndash;6 years related military deployable communications experience with advanced commercial certifications may substitute per contract.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nExperience&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMinimum&nbsp;4&nbsp;years&rsquo; experience with deployable communications systems.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tExperience troubleshooting SATCOM terminals, tactical radios, baseband networking, or similar deployed communications equipment.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nCertifications&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCisco Certified Networking Associate (CCNA) preferred.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSecurity +&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMust be qualified under at least one DoD Cyber Workforce Framework (DCWF) Workforce Element (e.g., IT (Cyberspace), Cybersecurity).&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nClearance&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMust be a U.S. Citizen and hold an active Secret clearance.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nDataPath is an equal opportunity employer committed to building a diverse global workforce that values teamwork, integrity, innovation, leadership, and an unwavering commitment to our customers. &nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\",\"experienceRequirements\":\"Education&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAssociate&rsquo;s or&nbsp;Bachelor&rsquo;s&nbsp;Degree (Engineering or IT preferred)&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nOR&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\t4&ndash;6 years related military deployable communications experience with advanced commercial certifications may substitute per contract.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nExperience&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMinimum&nbsp;4&nbsp;years&rsquo; experience with deployable communications systems.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tExperience troubleshooting SATCOM terminals, tactical radios, baseband networking, or similar deployed communications equipment.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nCertifications&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCisco Certified Networking Associate (CCNA) preferred.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSecurity +&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMust be qualified under at least one DoD Cyber Workforce Framework (DCWF) Workforce Element (e.g., IT (Cyberspace), Cybersecurity).&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nClearance&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMust be a U.S. Citizen and hold an active Secret clearance.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\nDataPath is an equal opportunity employer committed to building a diverse global workforce that values teamwork, integrity, innovation, leadership, and an unwavering commitment to our customers. &nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\",\"industry\":\"Engineering\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Any\",\"educationRequirements\":\"Associate's Degree\"}",
    "applyAvailable": true,
    "educationLevel": "Associate's Degree",
    "qualifications": "<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{141}\" paraid=\"527594514\">Education&nbsp;</p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{143}\" paraid=\"81496715\">Associate&rsquo;s or&nbsp;Bachelor&rsquo;s&nbsp;Degree (Engineering or IT preferred)&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{145}\" paraid=\"1969138743\">OR&nbsp;</p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{147}\" paraid=\"1275183936\">4&ndash;6 years related military deployable communications experience with advanced commercial certifications may substitute per contract.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{149}\" paraid=\"2058108696\">Experience&nbsp;</p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{151}\" paraid=\"1023245196\">Minimum&nbsp;4&nbsp;years&rsquo; experience with deployable communications systems.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{153}\" paraid=\"1668906803\">Experience troubleshooting SATCOM terminals, tactical radios, baseband networking, or similar deployed communications equipment.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{155}\" paraid=\"1309410468\">Certifications&nbsp;</p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{157}\" paraid=\"260327931\">Cisco Certified Networking Associate (CCNA) preferred.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{159}\" paraid=\"2115428690\">Security +&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{161}\" paraid=\"1628887534\">Must be qualified under at least one DoD Cyber Workforce Framework (DCWF) Workforce Element (e.g., IT (Cyberspace), Cybersecurity).&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{163}\" paraid=\"1152605874\">Clearance&nbsp;</p>\r\n\r\n<ul role=\"list\">\r\n\t<li 335552541=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props=\"{\">\r\n\t<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{165}\" paraid=\"809805654\">Must be a U.S. Citizen and hold an active Secret clearance.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{167}\" paraid=\"1423199093\">DataPath is an equal opportunity employer committed to building a diverse global workforce that values teamwork, integrity, innovation, leadership, and an unwavering commitment to our customers. &nbsp;</p>\r\n\r\n<p paraeid=\"{ebffc54f-526f-4529-983f-fdb8c05a37b6}{170}\" paraid=\"956522692\">&nbsp;</p>\r\n",
    "descriptionTitle": "Description",
    "travelPercentage": "Negligible",
    "jobYoutubeVideoId": "",
    "legalRevisionDate": {
      "date": "2025-04-07T10:30:29.000Z",
      "timezone": "America/Chicago",
      "timezone_type": 3
    },
    "secondaryLocations": [],
    "primaryPhoneCountry": "US",
    "primaryPhoneEnabled": true,
    "qualificationsTitle": "Qualifications",
    "primaryPhoneRequired": true,
    "primaryPhoneNumberDoesNotExist": false
  },
  "preview": {
    "jobId": 276856,
    "isHotJob": false,
    "jobTitle": "Tier II Technical Support Specialist  (56400)",
    "postedOn": "",
    "locations": "Colorado - N/A, CO",
    "remoteType": "",
    "description": "Overview  \r\n\r\nDataPath, Inc. is a global leader in remote satellite-based communications solutions that solve our customers’ toughest communications c...",
    "positionType": "Full Time"
  },
  "detail_meta": {
    "url": "https://portal-applicant-tracking.us-cent.paycomonline.net/api/ats/job-postings/276856",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 59084
  },
  "detail_errors": []
}