Home › Companies › Eguq Fa Us2 Oraclecloud Com CX › Manager, Brokerage Operations
Manager, Brokerage Operations
Eguq Fa Us2 Oraclecloud Com CX · Des Plaines, IL, United States · On Site · Deleted · $116,000 / year · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Eguq Fa Us2 Oraclecloud Com CX |
| Title | Manager, Brokerage Operations |
| Normalized title | - |
| Department / team | Logistics and Transportation |
| Location | Des Plaines, IL, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | $116,000 / year |
| Status | deleted |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-03 / 2026-06-04 |
| Changed / last seen | 2026-06-06 / 2026-06-04 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Eguq Fa Us2 Oraclecloud Com CX. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Des Plaines. | Open |
| Department jobs | Active postings in Logistics and Transportation. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Eguq Fa Us2 Oraclecloud Com CX |
| Source | 3096f065-a80f-49ea-b19d-939e923f779d |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Position: Operations Manager, Brokerage
Compensation: $116,000 Annually
Job Description:
The Operations Manager, Brokerage is responsible for coaching, mentoring & leading the operations team to maximize their potential, as well as maintaining world-class customer service across all accounts.
Core Responsibilities & Duties:
Actively participate in daily coaching of direct reports as needed; assist with escalated problem resolution Conduct monthly KPI meetings with direct reports to review performance, establish/maintain action plans if applicable, and assist with goal setting Manage approval of PTO for direct reports to ensure proper department coverage at all times Train new operations team members as they transition into the department Analyze team utilization of PowerBroker and other technologies to uncover additional ways to streamline productivity and improve processes Work with Carrier Sales leadership to improve interdepartmental communications, streamline processes, and improve service levels Maintain high-level, strategic relationships with contacts within your portfolio to organically grow the accounts and expand more business offerings Actively manage the Load Board for your department to anticipate potential issues, and to ensure world-class service is provided each day Oversee management of customer KPI metrics by Senior Specialists Handle escalated customer issues such as OS&D claims, service issues, aging invoices, etc. Other duties as assigned Qualifications:
Desire to lead, train, and inspire others Outstanding customer service skills with internal and external clients Strong written & verbal communication skills Strong attention to detail Ability to multitask and execute on responsibilities with urgency and precision Make decisions with confidence and efficiency Embrace our values: People, Culture, Relationships Bachelor degree preferred 2 years of Operations experience desired Forward Air is an Equal Opportunity employer.
#L1-TW1
#L1-Onsite
Full job record
| Job ID | 5019bf18ecb0ae384bee2af362ff3c6003626071 |
| Org ID | d7da75a6-7eee-4f97-a34f-36f484be1729 |
| Source ID | 3096f065-a80f-49ea-b19d-939e923f779d |
| Board ID | 3096f065-a80f-49ea-b19d-939e923f779d |
| Provider | oracle_hcm |
| Provider Job Key | 41418 |
| Title | Manager, Brokerage Operations |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | Des Plaines, IL, United States |
| Department | Logistics and Transportation |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | IL |
| City | Des Plaines |
| Salary Raw | Compensation: $116,000 Annually Job Description: The Operations Manager, Brokerage is responsible for |
| Salary Min | 116,000 |
| Salary Max | — |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://eguq.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/41418 |
| Apply URL | https://eguq.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/41418 |
| First Seen At | 2026-06-04 10:17:11Z |
| Last Seen At | 2026-06-04 10:17:11Z |
| Last Checked At | 2026-06-06 19:50:36Z |
| Last Changed At | 2026-06-06 19:50:36Z |
| Inactive At | 2026-06-06 19:50:36Z |
| Source Posted At | 2026-06-03 17:19:45Z |
| Source Updated At | — |
| Raw Payload Uri | s3://bluework-jobs-prod-raw-590183727216/raw/provider=oracle_hcm/board=eguq.fa.us2.oraclecloud.com|CX/date=2026-06-04/2026-06-04T10-17-00-212Z-e78412885dc5064b7a34bb7f0eb6fa409647bafb98c8324f3ea0f94faf9c0860.json |
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