Sr. Field Service Manager

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    "ShortDescriptionStr": "The Senior Field Service Manager is responsible for effectively planning, leading, and managing a portfolio of RenewableWorks clients while providing direct, client-facing support and practical field leadership across all renewable energy projects. This role oversees EPC and Battery Energy Storage System (BESS) service as well as manpower activities, ensuring safe, high-quality, and efficient execution in the field.\n\nWith a strong presence in the field, the Senior Field Service Manager provides hands-on leadership to field teams, our EPC partners, overall service, and troubleshooting. This role requires a good amount of travel, up to 50%, to project work sites and customer meetings. Through disciplined execution, cross-functional collaboration, and proactive team engagement, this role drives operational excellence and long-term customer success.",
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    "ExternalDescriptionStr": "<p><strong>Overview:</strong></p>\n<p>The Senior Field Service Manager is responsible for effectively planning, leading, and managing a portfolio of RenewableWorks clients while providing direct, client-facing support and practical field leadership across all renewable energy projects. This role oversees EPC and Battery Energy Storage System (BESS) service as well as manpower activities, ensuring safe, high-quality, and efficient execution in the field.</p>\n<p>With a strong presence in the field, the Senior Field Service Manager provides hands-on leadership to field teams, our EPC partners, overall service, and troubleshooting. This role requires a good amount of travel, up to 50%, to project work sites and customer meetings. Through disciplined execution, cross-functional collaboration, and proactive team engagement, this role drives operational excellence and long-term customer success.</p>\n<p>Reporting directly to the Manager, Field Services, by performing the following essential duties and responsibilities personally or through subordinate managers.</p>\n<p><strong>Location:&nbsp;</strong>Remote</p>\n<p><strong>Essential Duties and Responsibilities&nbsp;</strong></p>\n<ul>\n <li>Establish clear expectations, performance standards, and processes for all field teams through consistent auditing and KPI monitoring.</li>\n <li>Coordinate with customers – collaborate and prepare with internal departments to meet overall project objectives.</li>\n <li>Communicate clear process development according to each unique customer requirements.</li>\n <li>Coordinates with field teams to ensure Payroll is completed on time, accurately and any corrections documented properly in the system.</li>\n <li>Primary point contact for key clients. Supporting all meetings to ensure concerns, questions and customer satisfaction are at their best. Building long-term partnerships to retain continued business growth.</li>\n <li>Primary point of contact for field teams. Bringing dependable, consistent, and supportive leadership every day. Always available to assist remote teams.</li>\n <li>Champion a “Safety First” environment and ensure compliance with OSHA and company safety standards.</li>\n <li>Ensure compliance standards instruction are in place and properly maintained.</li>\n</ul>\n<p><strong>Supervisory Responsibilities</strong></p>\n<p>The Senior Field Service Manager leads, mentors, develops, and grows Field Service Teams, ensuring they are trained, equipped, and accountable for Safety, Quality, Productivity, Performance, and Customer Satisfaction. This role fosters a culture of ownership, teamwork, and continuous improvement, provides hands-on guidance and support both in the field and remotely, manages HR and workforce matters, and coordinates cross-functionally to achieve project objectives while driving operational excellence.</p>\n<p><strong>Education and Experience&nbsp;</strong></p>\n<ul>\n <li>Bachelor’s degree in business, Project Management, or related field; or equivalent combination of education and field experience.</li>\n <li>Five to Seven years of proven success in complex supervision in a solar/construction project setting.</li>\n <li>3+ years in leadership or multi-team management role.</li>\n <li>Valid Driver’s License and a car occasionally used for work.</li>\n <li>OSHA 30</li>\n <li>Bilingual preferred</li>\n</ul>\n<p><strong>Core Knowledge and Skills</strong></p>\n<ul>\n <li>Excellent people skills</li>\n <li>Proficient in Microsoft: Word, Excel, Outlook, and Teams as well as Oracle, Stafftrack, Synerion, TempWorks, and SharePoint</li>\n <li>Excellent problem solving and critical thinking skills that identify and drive appropriate solutions.</li>\n <li>Strong verbal and written communication skills. The ability to communicate effectively, conduct meetings, deliver necessary presentations, and training.</li>\n <li>Ability to interact and influence at all levels of the organization.</li>\n <li>Capacity to drive team efficiency and productivity while fostering a positive, motivational work environment that supports teamwork.</li>\n <li>Ability to work independently, organize and prioritize workload to meet deadlines, utilize a wide degree of creativity and latitude to accomplish goals, understand business implications of decisions and complete multiple tasks/projects with minimal supervision in a demanding environment.</li>\n <li>Conducts business with integrity, high moral standards, and ethical behavior.</li>\n</ul>\n<p><strong>Physical and Travel Requirements</strong></p>\n<ul>\n <li>This role is primarily work from home but will require travel to meet with clients or support field service teams approximately 50% of the time.</li>\n <li>Employees are frequently required to stand, sit, talk, and/or listen for prolonged periods of time. The employee must regularly lift and/or move up to ten pounds and occasionally lift and/or move up to twenty-five pounds.</li>\n</ul>\n<p><strong>Salary Range:</strong> $91,500 - $114,400 annually, depending on experience and geographic location, plus eligibility for incentive pay, subject to plan terms.&nbsp;</p>\n<p>Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds.</p>\n<p><strong>Benefits and Well-Being:</strong></p>\n<p>We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks. More details about our benefits can be found <a href=\"https://acrobat.adobe.com/id/urn:aaid:sc:AP:9e2a4bc5-e618-4bb0-9b2c-c4f9cc6d82a1\" target=\"_blank\" rel=\"nofollow\">here</a>.</p>\n<p>We consider qualified applicants with arrest and conviction records in accordance with applicable law.</p>\n<p>TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at <a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"nofollow\">[email protected]</a>, or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.</p>\n<p>We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.</p>",
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