IT Service Management Analyst

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    "ExternalDescriptionStr": "<p><span lang=\"EN-CA\">The IT Service Management Analyst is responsible for providing oversight for evolution of the Problem and Change Management processes while we scale and shape the future of IT support services that will enhance the user experience.</span></p>",
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    "ExternalPostedStartDate": "2026-05-18T14:10:24+00:00",
    "ExternalQualificationsStr": "<p><strong>Education/Certifications</strong></p><p>Required:</p><ul><li>Technical College degree combined with equivalent work experience</li></ul><p>Preferred:</p><ul><li>ITIL 4 Specialist or ITIL 4 Practitioner&nbsp;</li></ul><p><strong>Experience</strong></p><ul><li>2 years of Information Technology, Project Management or IT Service Management experience&nbsp;</li><li>Experience operating within an ITIL or ITSM aligned organization</li><li>Experience with data mining applications&nbsp;</li><li>Excellent critical thinking and practical decision making with the ability to think outside the box and explore innovative solutions to recurring issues</li><li>Strong problem-solving and root cause analysis skills, attention to detail and consistent follow-through to ensure problems are resolved</li><li>Strong Microsoft Excel skills, especially data analysis functionalities</li><li>Ability to manage multiple process streams simultaneously</li><li>Exceptional written and verbal communication skills, ability to interact with employees in all departments and at all levels of the organization&nbsp;</li><li>Working knowledge of ITSM tools (Zendesk or ServiceNow)</li></ul><p>&nbsp;</p><p><strong>We’d prefer this role to have…</strong></p><ul><li>QSR, Restaurant and/or Retail experience&nbsp;</li><li>French Canadian language skills, both written and verbal is an asset</li></ul><p>&nbsp;</p><p><strong>Working Conditions:&nbsp;</strong></p><p>General work conditions:</p><ul><li>Full-time hours</li><li>Standard office environment (clean, well-lit, temperature-controlled)</li><li>Work typically performed at a desk/computer workstation</li><li>Access to necessary technology and equipment (laptop, software, etc.)</li><li>Safe working conditions, including policies for harassment and violence prevention</li><li>Access to workplace accommodations under the Human Rights Code</li><li><p>Meal and rest breaks in accordance with ESA</p><p>&nbsp;</p></li></ul><p>Job demands:</p><ul><li>Requires extended periods of sitting and computer use</li><li>Regular communication (in-person, virtual meetings, phone, email)</li></ul><p>&nbsp;</p><p>Travel:</p><ul><li><p>This role does not require any travel</p><p>&nbsp;</p></li></ul><p><strong>What makes KFC a great place to work?</strong></p><p><strong>Our People.</strong>&nbsp;We invest in people capability above all else, with a proven track record of developing internal talent to leadership levels across the business both in Canada and globally. We hire and develop people who lead with Smart, Heart and Courage to make a big impact on the business today and grow into leaders of the future.</p><p>&nbsp;</p><p><strong>Our Culture</strong>.&nbsp;We are known for a culture that rewards and recognizes bold results and promises everyone a seat at our table. We focus on your personal development as much as your professional development to ensure you can bring your best self to work.</p><p>&nbsp;</p><p><strong>Why you’ll love working here</strong></p><ul><li>Hybrid work model (2–3 days per week in office)</li><li>Paid vacation and personal days, plus 10 paid KFC Canada holidays&nbsp;in addition to statutory holidays.</li><li>Comprehensive health and dental benefits, including HSA and PSA options that allow you to personalize your coverage, plus life insurance and disability coverage, with employer-paid premiums</li><li>Family-inclusive Employee Assistance Program (EAP) and virtual care</li><li>Paid parental leave with salary top-up</li><li>RRSP and DPSP retirement programs with employer matching</li><li>Annual tuition reimbursement program</li><li>Employee referral rewards</li><li>And so much more!</li></ul><p>&nbsp;</p><p><strong>Additional Information</strong></p><p>This posting is for<i> </i>an existing vacancy.</p><p>&nbsp;We thank all applicants for their interest in joining KFC Canada; however, only those selected for further screening will be contacted. Applicants are assessed based on skills and experience relevant to the role. Canadian experience is not required.</p><p>&nbsp;KFC Canada is proud to be an equal opportunity employer. We are committed to building a diverse, inclusive, and authentic workplace where everyone feels they belong. In accordance with applicable laws, we are committed to providing reasonable accommodations throughout the recruitment and selection process to meet the needs of applicants. If you require accommodation at any stage of the hiring process, please let us know.</p><p>The expected salary range for this role is $60,000 to $80,000 <span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt;\">CAD</span></span>. Final compensation will be based on factors such as skills, experience, qualifications, and internal equity.</p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\">&nbsp;</p><p>KFC Canada uses&nbsp;artificial intelligence (AI)–enabled tools to support certain aspects of the recruitment process, including application screening and assessment, in accordance with applicable legislation. All final hiring decisions are made by human decision-makers</p>",
    "InternalQualificationsStr": "<p><strong>Education/Certifications</strong></p><p>Required:</p><ul><li>Technical College degree combined with equivalent work experience</li></ul><p>Preferred:</p><ul><li>ITIL 4 Specialist or ITIL 4 Practitioner&nbsp;</li></ul><p><strong>Experience</strong></p><ul><li>2 years of Information Technology, Project Management or IT Service Management experience&nbsp;</li><li>Experience operating within an ITIL or ITSM aligned organization</li><li>Experience with data mining applications&nbsp;</li><li>Excellent critical thinking and practical decision making with the ability to think outside the box and explore innovative solutions to recurring issues</li><li>Strong problem-solving and root cause analysis skills, attention to detail and consistent follow-through to ensure problems are resolved</li><li>Strong Microsoft Excel skills, especially data analysis functionalities</li><li>Ability to manage multiple process streams simultaneously</li><li>Exceptional written and verbal communication skills, ability to interact with employees in all departments and at all levels of the organization&nbsp;</li><li>Working knowledge of ITSM tools (Zendesk or ServiceNow)</li></ul><p>&nbsp;</p><p><strong>We’d prefer this role to have…</strong></p><ul><li>QSR, Restaurant and/or Retail experience&nbsp;</li><li>French Canadian language skills, both written and verbal is an asset</li></ul><p>&nbsp;</p><p><strong>Working Conditions:&nbsp;</strong></p><p>General work conditions:</p><ul><li>Full-time hours</li><li>Standard office environment (clean, well-lit, temperature-controlled)</li><li>Work typically performed at a desk/computer workstation</li><li>Access to necessary technology and equipment (laptop, software, etc.)</li><li>Safe working conditions, including policies for harassment and violence prevention</li><li>Access to workplace accommodations under the Human Rights Code</li><li><p>Meal and rest breaks in accordance with ESA</p><p>&nbsp;</p></li></ul><p>Job demands:</p><ul><li>Requires extended periods of sitting and computer use</li><li>Regular communication (in-person, virtual meetings, phone, email)</li></ul><p>&nbsp;</p><p>Travel:</p><ul><li><p>This role does not require any travel</p><p>&nbsp;</p></li></ul><p><strong>What makes KFC a great place to work?</strong></p><p><strong>Our People.</strong>&nbsp;We invest in people capability above all else, with a proven track record of developing internal talent to leadership levels across the business both in Canada and globally. We hire and develop people who lead with Smart, Heart and Courage to make a big impact on the business today and grow into leaders of the future.</p><p>&nbsp;</p><p><strong>Our Culture</strong>.&nbsp;We are known for a culture that rewards and recognizes bold results and promises everyone a seat at our table. We focus on your personal development as much as your professional development to ensure you can bring your best self to work.</p><p>&nbsp;</p><p><strong>Why you’ll love working here</strong></p><ul><li>Hybrid work model (2–3 days per week in office)</li><li>Paid vacation and personal days, plus 10 paid KFC Canada holidays&nbsp;in addition to statutory holidays.</li><li>Comprehensive health and dental benefits, including HSA and PSA options that allow you to personalize your coverage, plus life insurance and disability coverage, with employer-paid premiums</li><li>Family-inclusive Employee Assistance Program (EAP) and virtual care</li><li>Paid parental leave with salary top-up</li><li>RRSP and DPSP retirement programs with employer matching</li><li>Annual tuition reimbursement program</li><li>Employee referral rewards</li><li>And so much more!</li></ul><p>&nbsp;</p><p><strong>Additional Information</strong></p><p>This posting is for<i> </i>an existing vacancy.</p><p>&nbsp;We thank all applicants for their interest in joining KFC Canada; however, only those selected for further screening will be contacted. Applicants are assessed based on skills and experience relevant to the role. Canadian experience is not required.</p><p>&nbsp;KFC Canada is proud to be an equal opportunity employer. We are committed to building a diverse, inclusive, and authentic workplace where everyone feels they belong. In accordance with applicable laws, we are committed to providing reasonable accommodations throughout the recruitment and selection process to meet the needs of applicants. If you require accommodation at any stage of the hiring process, please let us know.</p><p>The expected salary range for this role is $60,000 to $80,000 <span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt;\">CAD</span></span>. Final compensation will be based on factors such as skills, experience, qualifications, and internal equity.</p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\">&nbsp;</p><p>KFC Canada uses&nbsp;artificial intelligence (AI)–enabled tools to support certain aspects of the recruitment process, including application screening and assessment, in accordance with applicable legislation. All final hiring decisions are made by human decision-makers</p>",
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