Administrative Services Specialist

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    "ExternalDescriptionStr": "<p><strong>IMPORTANT NOTICE:</strong>&nbsp;Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.</p><p>The&nbsp;<a href=\"https://parks.arlingtonva.us/\">Department of Parks &amp; Recreation&nbsp;(DPR)</a> is seeking an&nbsp;<strong>Administrative Services&nbsp;Specialist</strong>&nbsp;to provide a broad range of services to staff and the public. Services will be provided at a desk with a high volume of customer walk-in traffic and in a call center&nbsp;work environment via telephone, as well as performing traditional receptionist duties, data entry, and responding to internal customer&nbsp;requests through Help Desk software. This position will report directly to the Administrative&nbsp;Services Team Leader.</p>",
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    "ExternalPostedStartDate": "2026-05-29T16:01:21+00:00",
    "ExternalQualificationsStr": "<p><strong>Minimums:&nbsp;</strong>&nbsp;<br><strong>Education</strong>: Completion of the requirements for graduation from a standard senior high school or vocational school, a GED certificate, or the equivalent; and<br><strong>Experience: </strong>Some experience providing administrative support.</p><p><strong>Substitution:</strong> Successful completion of college coursework from an accredited college or university may be substituted for the experience requirement.</p><p><strong>Desirables: </strong>Preference may be given to candidates with experience in one or more of the following:</p><ul><li>Working in a registration, reservation or call center environment;</li><li>Receptionist duties and working in a team environment;</li><li>Providing program support in a fast-paced work environment involving stringent deadlines;</li><li>Resolving client’s problems and documenting outcomes in writing; and</li><li>Using Computer information systems, proficiency with Microsoft Office Suite and/or graphic design.</li></ul><p><strong>Special Requirements:</strong></p><p><strong>EPI Assessment:</strong> To be considered for this position, you must achieve a passing score on the Employee Preferences Inventory (EPI) Assessment. Please note the following:</p><ul><li>If you have not taken the EPI within the past year, you will receive an email with instructions and a deadline for completing the assessment.</li><li>If you have taken the EPI within the past year, your previous score will be used.</li><li>Scores are valid for one calendar year.</li><li>You cannot retake the assessment until one year has passed since your last attempt.</li><li>Failure to complete the EPI by the deadline provided to you in email will disqualify you from this recruitment process.</li></ul><p>A pre-hire background check will be made on all candidates who are selected for employment, which may include the following: criminal record, driving record, education, professional licensure, and credit history. &nbsp;You may be required to sign a release authorizing the County to obtain your background information. &nbsp;</p><p><strong>Additional Information:</strong></p><p><strong>Work Hours:</strong> Monday - Friday, varying between 8:00 a.m. and 7:00 p.m. Additional hours, including weekend shifts, will be required based on registration and program enrollment support. Some telework may be available, contingent upon supervisor approval and workload.</p><p>The official title of this position is Administrative Assistant B.</p><p>#LI-Hybrid&nbsp;</p>",
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    "ExternalResponsibilitiesStr": "<p>Specific&nbsp;duties&nbsp;include:</p><ul><li>Entering large volumes of data into the automated registration and scheduling system&nbsp;(RecTrac);</li><li>Offering in-person and call center telephone assistance to citizens interested in classes,&nbsp;workshops,&nbsp;special&nbsp;events,&nbsp;camp&nbsp;offerings,&nbsp;programs&nbsp;and&nbsp;facility&nbsp;scheduling;</li><li>Assisting customers with fee and payment options,&nbsp;including processing fee reduction applications, payments, auto-debit payments for&nbsp;year-round&nbsp;programs and sending&nbsp;payment reminders;</li><li>Providing customers with alternative classes/camps for eligible applicants, including&nbsp;maintaining&nbsp;and managing&nbsp;program waitlist;&nbsp;and</li><li>Performing administrative tasks, including managing data and compiling specialized reports for staff, maintaining all files and records, mailing bills, and creating complex Excel spreadsheets.</li></ul><p>The ideal candidate will possess:</p><ul><li>Exceptional communication and customer service skills;</li><li>Strong attention to detail and organization;</li><li>Proven success working collaboratively in team environments; and/or</li><li>Proficiency in multi-tasking.&nbsp;</li></ul>",
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