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IT Operations Analyst

Eigx Fa Us6 Oraclecloud Com CX · Plano, TX, United States · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyEigx Fa Us6 Oraclecloud Com CX
TitleIT Operations Analyst
Normalized title-
Department / team1IT - Information Systems
LocationPlano, TX, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-08 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

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Department jobsActive postings in 1IT - Information Systems.Open
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Linked records

CompanyEigx Fa Us6 Oraclecloud Com CX
Sourceac10e54c-e4ba-412f-9893-b1993ec371cf
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description IT Operations Analyst This position is hybrid working 3 days a week in our Legacy West Support Center located in Plano Texas. About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers. About the role The IT Operations Analyst supports stability, compliance, and continuous improvement of the organization’s IT control environment, with a primary focus on SOX compliance, governance, and operational process support. This role assists in coordinating IT compliance activities, supporting incidents, problem, and change management processes, and helping ensure IT operations align with internal controls, security policies, and regulatory requirements. The position works closely with internal IT teams, audit, security, Managed Service Providers (MSPs), vendors, and business stakeholders to support control effectiveness, maintain required documentation, and assist with governance activities. The IT Operations Analyst helps identify compliance gaps, supports audit readiness, and contributes to operational discipline and process improvement across IT services. Responsibilities Security, Compliance, and Governance Facilitate quarterly security reviews to evaluate the effectiveness of IT and security controls, report findings, and drive action plans to address identified risks and gaps. Manage and coordinate SOX compliance requests, including documentation, approvals, and guidance to ensure adherence to regulatory requirements and internal control standards. Oversee governance of security policies, standards, procedures, and guidelines by leading required reviews, updates, approvals, and organizational alignment. Partner closely with internal audit, security, and risk teams to support audits, assessments, and governance activities by preparing documentation, providing evidence, and resolving findings. Ensure IT operations, system changes, and control implementations consistently comply with company policies, security standards, and regulatory obligations. Serve as a liaison between IT, vendors, and business departments to coordinate the implementation of new IT controls, strengthen operational discipline, and promote risk awareness across teams and service partners. IT Operations Support daily IT operations by monitoring system, application, and infrastructure performance to help maintain availability and reliability. Identify operational issues and performance trends, assist with troubleshooting, and support corrective actions to improve service stability. Assist in incident management processes by helping coordinate issue resolution, escalating major incidents when needed, and supporting communication efforts. Support the IT change management process by helping ensure changes are documented, reviewed, and executed in alignment with established procedures. Participate in change review meetings and provide coordination support for approvals and follow-up activities. Monitor MSP and vendor performance data to help identify service trends, issues, and opportunities for operational improvement. Provide data-driven insights and recommendations to support team leads and stakeholders in improving service performance. Change Management Support the IT change management process by helping ensure changes are documented, reviewed, and executed in alignment with established procedures. Participate in change review meetings and provide coordination support for approvals and follow-up activities. Data Analysis Monitor MSP and vendor performance data to help identify service trends, issues, and opportunities for operational improvement. Provide data-driven insights and recommendations to support team leads and stakeholders in improving service performance. Knowledge, skills & abilities requirements Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; equivalent practical experience may be considered. 3–5+ years of progressive experience in IT operations, SOX controls, or related disciplines, including demonstrated ownership of enterprise-scale operational processes. Understanding of security, compliance, audit, and regulatory requirements, with experience following established controls and governance processes. Strong written and verbal communication skills, with the ability to collaborate effectively with technical and non-technical teams. Solid interpersonal skills, including collaboration, coordination, and problem-solving across teams and stakeholders. Ability to contribute to team success by supporting operational standards, accountability, and process improvement initiatives. Capable of managing multiple priorities in a fast-paced environment while maintaining process adherence and service stability. Competencies & attributes Passionate Learner – inquisitive about the business; open to feedback and coaching, applies learning quickly; applies learning to improve processes and procedures, proactively shares learning with colleagues and leaders; realigning and reshaping projects Flexible & Agile Adapter – responsive and open to change; works well with ambiguity; adapts to new plans or directions; keeps calm under pressure; perseveres to achieve the plan/task; doesn’t dwell on the past Effective Communicator – articulates in an appropriate and accurate manner; emotionally astute while remaining authentic to own style/self; encourages others to express views and opinions; demonstrates active listening and uses probing questions; is concise and relevant with data/info Results Driver – effective at driving and delivering on plans; holds self and team accountable to high standard of delivery; suggests opportunities for innovation and continuous improvement; focuses on the right priorities and uses resources/time wisely; demonstrates grit and determination Working conditions & physical requirements This will be a hybrid role required to be onsite at the corporate office on specified days. The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated. The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and occasionally requires carrying, moving and setting up of computers, for example desktops, monitors, printers, and other small hardware in the testing lab. Benefits We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in-house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount! #LI-Hybrid

Full job record

Job ID4fcd00404a331d517daa17827f1bb462cd7d8269
Org ID58503b12-0abf-4ffa-b9ba-83c1be3a8302
Source IDac10e54c-e4ba-412f-9893-b1993ec371cf
Board IDac10e54c-e4ba-412f-9893-b1993ec371cf
Provideroracle_hcm
Provider Job Key50095
TitleIT Operations Analyst
Normalized Title
Statusactive
Activeyes
Location TextPlano, TX, United States
Department1IT - Information Systems
Team
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionTX
CityPlano
Salary RawDescription IT Operations Analyst This position is hybrid working 3 days a week in our Legacy West Support Center located in Plano Texas. About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers. About the role The IT Operations Analyst supports stability, compliance, and continuous improvement of the organization’s IT control environment, with a primary focus on SOX compliance, governance, and operational process support. This role assists in coordinating IT compliance activities, supporting incidents, problem, and change management processes, and helping ensure IT operations align with internal controls, security policies, and regulatory requirements. The position works closely with internal IT teams, audit, security, Managed Service Providers (MSPs), vendors, and business stakeholders to support control effectiveness, maintain required documentation, and assist with governance activities. The IT Operations Analyst helps identify compliance gaps, supports audit readiness, and contributes to operational discipline and process improvement across IT services. Responsibilities Security, Compliance, and Governance Facilitate quarterly security reviews to evaluate the effectiveness of IT and security controls, report findings, and drive action plans to address identified risks and gaps. Manage and coordinate SOX compliance requests, including documentation, approvals, and guidance to ensure adherence to regulatory requirements and internal control standards. Oversee governance of security policies, standards, procedures, and guidelines by leading required reviews, updates, approvals, and organizational alignment. Partner closely with internal audit, security, and risk teams to support audits, assessments, and governance activities by preparing documentation, providing evidence, and resolving findings. Ensure IT operations, system changes, and control implementations consistently comply with company policies, security standards, and regulatory obligations. Serve as a liaison between IT, vendors, and business departments to coordinate the implementation of new IT controls, strengthen operational discipline, and promote risk awareness across teams and service partners. IT Operations Support daily IT operations by monitoring system, application, and infrastructure performance to help maintain availability and reliability. Identify operational issues and performance trends, assist with troubleshooting, and support corrective actions to improve service stability. Assist in incident management processes by helping coordinate issue resolution, escalating major incidents when needed, and supporting communication efforts. Support the IT change management process by helping ensure changes are documented, reviewed, and executed in alignment with established procedures. Participate in change review meetings and provide coordination support for approvals and follow-up activities. Monitor MSP and vendor performance data to help identify service trends, issues, and opportunities for operational improvement. Provide data-driven insights and recommendations to support team leads and stakeholders in improving service performance. Change Management Support the IT change management process by helping ensure changes are documented, reviewed, and executed in alignment with established procedures. Participate in change review meetings and provide coordination support for approvals and follow-up activities. Data Analysis Monitor MSP and vendor performance data to help identify service trends, issues, and opportunities for operational improvement. Provide data-driven insights and recommendations to support team leads and stakeholders in improving service performance. Knowledge, skills & abilities requirements Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; equivalent practical experience may be considered. 3–5+ years of progressive experience in IT operations, SOX controls, or related disciplines, including demonstrated ownership of enterprise-scale operational processes. Understanding of security, compliance, audit, and regulatory requirements, with experience following established controls and governance processes. Strong written and verbal communication skills, with the ability to collaborate effectively with technical and non-technical teams. Solid interpersonal skills, including collaboration, coordination, and problem-solving across teams and stakeholders. Ability to contribute to team success by supporting operational standards, accountability, and process improvement initiatives. Capable of managing multiple priorities in a fast-paced environment while maintaining process adherence and service stability. Competencies & attributes Passionate Learner – inquisitive about the business; open to feedback and coaching, applies learning quickly; applies learning to improve processes and procedures, proactively shares learning with colleagues and leaders; realigning and reshaping projects Flexible & Agile Adapter – responsive and open to change; works well with ambiguity; adapts to new plans or directions; keeps calm under pressure; perseveres to achieve the plan/task; doesn’t dwell on the past Effective Communicator – articulates in an appropriate and accurate manner; emotionally astute while remaining authentic to own style/self; encourages others to express views and opinions; demonstrates active listening and uses probing questions; is concise and relevant with data/info Results Driver – effective at driving and delivering on plans; holds self and team accountable to high standard of delivery; suggests opportunities for innovation and continuous improvement; focuses on the right priorities and uses resources/time wisely; demonstrates grit and determination Working conditions & physical requirements This will be a hybrid role required to be onsite at the corporate office on specified days. The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated. The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and occasionally requires carrying, moving and setting up of computers, for example desktops, monitors, printers, and other small hardware in the testing lab. Benefits We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in-house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount! #LI-Hybrid
Salary Min
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Source URLhttps://eigx.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/50095
Apply URLhttps://eigx.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/50095
First Seen At2026-05-31 18:01:36Z
Last Seen At2026-06-06 11:15:36Z
Last Checked At2026-06-06 11:15:36Z
Last Changed At2026-05-31 18:01:36Z
Inactive At
Source Posted At2026-05-08 20:34:37Z
Source Updated At
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    "ExternalDescriptionStr": "<p><span style=\"color: rgb(192, 0, 0); font-family: Calibri, sans-serif;\"><span style=\"font-size: 26pt; line-height: 115%;\"><strong>IT Operations Analyst</strong></span></span></p><div style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in 0in 1pt;\"><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: Calibri, sans-serif;\"><i><strong>This position is hybrid working 3 days a week in our Legacy West Support Center located in Plano Texas.&nbsp;</strong></i></span></p><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: Calibri, sans-serif;\"><span style=\"font-size: 14pt; line-height: 115%;\"><strong>About Sally Beauty Holdings, Inc.</strong></span></span></p></div><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.</span></span></p><div style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in 0in 1pt;\"><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: Calibri, sans-serif;\"><span style=\"font-size: 14pt; line-height: 115%;\"><strong>About the role</strong></span></span></p></div><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">The IT Operations Analyst supports stability, compliance, and continuous improvement of the organization’s IT control environment, with a primary focus on SOX compliance, governance, and operational process support. This role assists in coordinating IT compliance activities, supporting incidents, problem, and change management processes, and helping ensure IT operations align with internal controls, security policies, and regulatory requirements.</span></span></p><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">The position works closely with internal IT teams, audit, security, Managed Service Providers (MSPs), vendors, and business stakeholders to support control effectiveness, maintain required documentation, and assist with governance activities. The IT Operations Analyst helps identify compliance gaps, supports audit readiness, and contributes to operational discipline and process improvement across IT services.</span></span></p><hr><p><span style=\"color: rgb(192, 0, 0); font-family: Calibri, sans-serif;\"><span style=\"font-size: 14pt; line-height: 115%;\"><strong><u>Responsibilities</u></strong></span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Security, Compliance, and Governance</strong></span></span></p><div style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; margin-left: 0.25in; margin-right: 0in; padding: 0in 0in 1pt;\"><ul style=\"list-style-type: disc; padding-left: 24px;\"><li><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Facilitate quarterly security reviews to evaluate the effectiveness of IT and security controls, report findings, and drive action plans to address identified risks and gaps.</span></span></p></li><li><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Manage and coordinate SOX compliance requests, including documentation, approvals, and guidance to ensure adherence to regulatory requirements and internal control standards.</span></span></p></li><li><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Oversee governance of security policies, standards, procedures, and guidelines by leading required reviews, updates, approvals, and organizational alignment.</span></span></p></li><li><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Partner closely with internal audit, security, and risk teams to support audits, assessments, and governance activities by preparing documentation, providing evidence, and resolving findings.</span></span></p></li><li><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Ensure IT operations, system changes, and control implementations consistently comply with company policies, security standards, and regulatory obligations.&nbsp;</span></span></p></li><li><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Serve as a liaison between IT, vendors, and business departments to coordinate the implementation of new IT controls, strengthen operational discipline, and promote risk awareness across teams and service partners.<strong>&nbsp;</strong></span></span></p></li></ul><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\">&nbsp;</p></div><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>IT Operations</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Support daily IT operations by monitoring system, application, and infrastructure performance to help maintain availability and reliability.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Identify operational issues and performance trends, assist with troubleshooting, and support corrective actions to improve service stability.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Assist in incident management processes by helping coordinate issue resolution, escalating major incidents when needed, and supporting communication efforts.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Support the IT change management process by helping ensure changes are documented, reviewed, and executed in alignment with established procedures.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Participate in change review meetings and provide coordination support for approvals and follow-up activities.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Monitor MSP and vendor performance data to help identify service trends, issues, and opportunities for operational improvement.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Provide data-driven insights and recommendations to support team leads and stakeholders in improving service performance.</span></span></li></ul><p>&nbsp;</p><div class=\"OutlineElement Ltr SCXW36355310 BCX8\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); clear: both; color: rgb(0, 0, 0); cursor: text; direction: ltr; font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; overflow: visible; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\"><p class=\"Paragraph SCXW36355310 BCX8\" paraid=\"273026369\" paraeid=\"{405ab47e-7ebb-488b-86c1-d49e34194596}{210}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 10.6667px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\"><span style=\"font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span class=\"TextRun SCXW36355310 BCX8 NormalTextRun\" data-contrast=\"auto\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;\"><strong>Change Management&nbsp;</strong></span><span class=\"EOP SCXW36355310 BCX8\" data-ccp-props=\"{}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;\">&nbsp;</span></span></p></div><div class=\"ListContainerWrapper SCXW36355310 BCX8\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\"><ul class=\"BulletListStyle1 SCXW36355310 BCX8\" role=\"list\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;\"><li class=\"OutlineElement Ltr SCXW36355310 BCX8\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\" role=\"listitem\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;\"><p class=\"Paragraph SCXW36355310 BCX8\" paraid=\"2042086544\" paraeid=\"{405ab47e-7ebb-488b-86c1-d49e34194596}{218}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\"><span style=\"font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span class=\"TextRun SCXW36355310 BCX8 NormalTextRun\" data-contrast=\"auto\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;\">Support the IT change management process by helping ensure changes are documented, reviewed, and executed in alignment with established procedures.</span><span class=\"EOP SCXW36355310 BCX8\" data-ccp-props=\"{}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;\">&nbsp;</span></span></p></li></ul></div><div class=\"ListContainerWrapper SCXW36355310 BCX8\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\"><ul class=\"BulletListStyle1 SCXW36355310 BCX8\" role=\"list\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;\"><li class=\"OutlineElement Ltr SCXW36355310 BCX8\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\" role=\"listitem\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;\"><p class=\"Paragraph SCXW36355310 BCX8\" paraid=\"667544801\" paraeid=\"{405ab47e-7ebb-488b-86c1-d49e34194596}{224}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\"><span style=\"font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span class=\"TextRun SCXW36355310 BCX8 NormalTextRun\" data-contrast=\"auto\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;\">Participate in change review meetings and provide coordination support for approvals and follow-up activities.</span><span class=\"EOP SCXW36355310 BCX8\" data-ccp-props=\"{}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;\">&nbsp;</span></span></p></li><li class=\"OutlineElement Ltr SCXW36355310 BCX8\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\" role=\"listitem\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;\"><p class=\"Paragraph SCXW36355310 BCX8\" paraid=\"667544801\" paraeid=\"{405ab47e-7ebb-488b-86c1-d49e34194596}{224}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\">&nbsp;</p></li></ul></div><div class=\"OutlineElement Ltr SCXW36355310 BCX8\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); clear: both; color: rgb(0, 0, 0); cursor: text; direction: ltr; font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; overflow: visible; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\"><p class=\"Paragraph SCXW36355310 BCX8\" paraid=\"1462208027\" paraeid=\"{405ab47e-7ebb-488b-86c1-d49e34194596}{230}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px 0px 10.6667px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\"><span style=\"font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span class=\"TextRun SCXW36355310 BCX8 NormalTextRun\" data-contrast=\"auto\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;\"><strong>Data Analysis&nbsp;</strong></span><span class=\"EOP SCXW36355310 BCX8\" data-ccp-props=\"{}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;\">&nbsp;</span></span></p></div><div class=\"ListContainerWrapper SCXW36355310 BCX8\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\"><ul class=\"BulletListStyle1 SCXW36355310 BCX8\" role=\"list\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;\"><li class=\"OutlineElement Ltr SCXW36355310 BCX8\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"6\" data-aria-level=\"1\" role=\"listitem\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;\"><p class=\"Paragraph SCXW36355310 BCX8\" paraid=\"1299488023\" paraeid=\"{405ab47e-7ebb-488b-86c1-d49e34194596}{242}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\"><span style=\"font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span class=\"TextRun SCXW36355310 BCX8 NormalTextRun\" data-contrast=\"auto\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;\">Monitor MSP and vendor performance data to help identify service trends, issues, and opportunities for operational improvement.</span><span class=\"EOP SCXW36355310 BCX8\" data-ccp-props=\"{}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;\">&nbsp;</span></span></p></li></ul></div><div class=\"ListContainerWrapper SCXW36355310 BCX8\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\"><ul class=\"BulletListStyle1 SCXW36355310 BCX8\" role=\"list\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;\"><li class=\"OutlineElement Ltr SCXW36355310 BCX8\" aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"7\" data-aria-level=\"1\" role=\"listitem\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;\"><p class=\"Paragraph SCXW36355310 BCX8\" paraid=\"369344579\" paraeid=\"{405ab47e-7ebb-488b-86c1-d49e34194596}{248}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\"><span style=\"font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span class=\"TextRun SCXW36355310 BCX8 NormalTextRun\" data-contrast=\"auto\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; font-variant-ligatures: none !important; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;\">Provide data-driven insights and recommendations to support team leads and stakeholders in improving service performance.</span><span class=\"EOP SCXW36355310 BCX8\" data-ccp-props=\"{}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; line-height: 20.85px; margin: 0px; padding: 0px; user-select: text;\">&nbsp;</span></span></p></li></ul></div><div style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in 0in 1pt;\"><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\">&nbsp;</p><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: Calibri, sans-serif;\"><span style=\"font-size: 14pt; line-height: 115%;\"><strong>Knowledge, skills &amp; abilities requirements</strong></span></span></p></div><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; equivalent practical experience may be considered.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">3–5+ years of progressive experience in IT operations, SOX controls, or related disciplines, including demonstrated ownership of enterprise-scale operational processes.</span></span></li></ul><div style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; margin-left: 0.25in; margin-right: 0in; padding: 0in 0in 1pt;\"><ul style=\"list-style-type: disc; padding-left: 24px;\"><li><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Understanding of security, compliance, audit, and regulatory requirements, with experience following established controls and governance processes.</span></span></p></li><li><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Strong written and verbal communication skills, with the ability to collaborate effectively with technical and non-technical teams.</span></span></p></li><li><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Solid interpersonal skills, including collaboration, coordination, and problem-solving across teams and stakeholders.</span></span></p></li><li><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Ability to contribute to team success by supporting operational standards, accountability, and process improvement initiatives.</span></span></p></li><li><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Capable of managing multiple priorities in a fast-paced environment while maintaining process adherence and service stability.</span></span></p></li></ul></div><div style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in 0in 1pt;\"><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: Calibri, sans-serif;\"><span style=\"font-size: 14pt; line-height: 115%;\"><strong>Competencies &amp; attributes</strong></span></span></p></div><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"line-height: 107%; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\"><strong>Passionate Learner</strong> – inquisitive about the business; open to feedback and coaching, applies learning quickly; applies learning to improve processes and procedures, proactively shares learning with colleagues and leaders; realigning and reshaping projects</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: 107%; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\"><strong>Flexible &amp; Agile Adapter</strong> – responsive and open to change; works well with ambiguity; adapts to new plans or directions; keeps calm under pressure; perseveres to achieve the plan/task; doesn’t dwell on the past</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: 107%; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\"><strong>Effective Communicator</strong> – articulates in an appropriate and accurate manner; emotionally astute while remaining authentic to own style/self; encourages others to express views and opinions; demonstrates active listening and uses probing questions; is concise and relevant with data/info</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: 107%; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\"><strong>Results Driver</strong> – effective at driving and delivering on plans; holds self and team accountable to high standard of delivery; suggests opportunities for innovation and continuous improvement; focuses on the right priorities and uses resources/time wisely; demonstrates grit and determination</span></span></p></li></ul><div style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in 0in 1pt;\"><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: Calibri, sans-serif;\"><span style=\"font-size: 14pt; line-height: 115%;\"><strong>Working conditions &amp; physical requirements</strong></span></span></p></div><p style=\"margin-left: 0.25in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">This will be a hybrid role required to be onsite at the corporate office on specified days. The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.</span></span></p><p style=\"margin-left: 0.25in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and occasionally requires carrying, moving and setting up of computers, for example desktops, monitors, printers, and other small hardware in the testing lab.</span></span></p><p><span style=\"color: rgb(192, 0, 0); font-family: Calibri, sans-serif;\"><strong>Benefits</strong></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our&nbsp;in-house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!</span></span></p><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">#LI-Hybrid</span></span></p>",
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