Patient Care Manager

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          "text": "<p><strong>Clinic Operations &amp; Patient Experience</strong></p><ul><li>Maintain service standards by greeting patients and delivering exceptional patient care throughout their visit.</li><li>Manage patient check-in and check-out procedures.</li><li>Answer incoming calls, return voicemails, and address patient inquiries promptly and efficiently.</li><li>Schedule patient appointments and maintain clinic/provider schedules.</li><li>Educate patients on welcome ware kiosk, patient portal, insurance benefits, expected patient responsibilities, and clinic policies.</li><li>Collect patient payments, outstanding balances and maintain accurate financial records.</li><li>Complete all daily operational tasks including opening and closing in a timely manner.</li><li>Maintain prior authorization and track visit limit.</li><li>Maintain patient charts and electronic medical records in compliance with company policies and HIPAA regulations.&#xa0; Ensure all required patient documentation is completed and uploaded accurately.</li><li>Coordinate communication between patients, therapists, and referral sources.</li></ul><p><strong>Administrative Leadership</strong></p><ul><li>Plan, organize, and oversee daily administrative operations of the clinic.</li><li>Collaborate with the Clinic Director on clinic operations, goals, and operational improvements.</li><li>Participate in monthly Patient Care Manager meetings and ongoing training initiatives.</li><li>Monitor and support clinic performance related to key financial and operational metrics.</li><li>Assist with company programs, community outreach efforts, and patient engagement activities.</li></ul><p><strong>Financial &amp; Compliance Responsibilities</strong></p><ul><li>Perform opening and closing procedures, including daily reconciliation and reporting.</li><li>Ensure accurate collection and documentation of co-pays, deductibles, and co-insurance payments.</li><li>Assist with insurance verification processes and patient financial education.</li><li>Maintain compliance with HIPAA, OSHA, and company policies.</li><li>Assist with emergency procedures and other business-related administrative functions as needed.</li></ul>",
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          "text": "<p><strong><em>Patient Care Manager Qualifications:</em></strong></p><ul><li>High school diploma or GED.</li><li>Experience in a medical administrative or healthcare office setting preferred but not required.&#xa0;</li><li>Knowledge of insurance verification, patient scheduling, and medical office operations.</li><li>Strong proficiency with Microsoft Office and electronic medical record systems.</li><li>Excellent communication, customer service, and organizational skills.</li><li>Ability to multitask and manage competing priorities in a fast-paced environment. Be available for a full-time schedule, Monday - Friday</li><li>Team player attitude and energetic with a focus on excellent customer service</li></ul><p>The ideal candidate is:</p><ul><li>Detail-oriented and highly organized.</li><li>Dependable and accountable.</li><li>A positive team player with strong leadership skills.</li><li>Committed to delivering exceptional patient experiences.</li><li>Professional, adaptable, and solutions focused.</li><li>Passionate about supporting patients and contributing to the success of the clinic.</li></ul>",
          "title": "Qualifications"
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          "text": "<p><strong><em>The Jackson Clinics Physical Therapy is a nationally recognized Orthopedic and Sports Medicine Physical Therapy group in Virginia.&#xa0;&#xa0;</em></strong></p><p>We are seeking an organized and energetic<strong>&#xa0;Patient Care Manager</strong>&#xa0;to join our team of highly motivated individuals!</p><p>Our clinics provide a fast-paced and highly rewarding work environment where you can grow, learn, and earn&#xa0;<strong>competitive compensation ($43,680 - $50,000 depending on experience).</strong></p><p>This leadership role is ideal for someone who is passionate about patient care, thrives in a fast-paced environment, and enjoys managing administrative operations while supporting a high-performing clinical team. As the Patient Care Manager, you will play a vital role in delivering an exceptional patient experience and ensuring the smooth day-to-day operation of the clinic.</p><p><strong><em>About The Jackson Clinics:</em></strong></p><p>The Jackson Clinics is a physical therapist-owned outpatient physical therapy group committed to providing a level of care and patient experience, unlike the \"average physical therapy clinic.\"&#xa0; We provide care for our patients specific to their individual needs and presentations. Today, The Jackson Clinics can best be described as&#xa0;<strong>a place where patients come to heal, and clinicians come to grow.</strong>&#xa0;We are a learning organization and value life-long development of knowledge, skills and professional attitudes as our core principles.</p>",
          "title": "Company Description"
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          "text": "<p><strong><em>Our Patient Care Coordinator Enjoy the following</em>:</strong></p><ul><li>Competitive compensation&#xa0;</li><li>Monthly&#xa0;<strong>Bonus Opportunities</strong></li><li>Excellent benefits package, including 401K</li><li>Health, dental, and RX benefits</li><li>Paid time off, plus major holidays</li></ul><p><em>For questions regarding the position, please get in touch with us at </em><a href=\"mailto:[email protected]\" rel=\"noopener noreferrer\"><em>[email protected]</em></a><em>. Our Staffing Director will promptly reply to you.</em></p>",
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