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Operations Manager

Returnmates · Hyattsville, MD, United States · On Site · Active · $90,000–$110,000 / year · Rippling ATS

Job facts

FieldValue
CompanyReturnmates
TitleOperations Manager
Normalized title-
Department / teamOperations
LocationHyattsville, MD, United States
Work modelOn Site
Employment typeFull Time
Salary$90,000–$110,000 / year
Statusactive
ATS providerRippling ATS
Posted / first seen2025-12-24 / 2026-05-29
Changed / last seen2026-06-04 / 2026-06-04

Related slices

PageWhat it containsOpen
Company jobsActive postings from Returnmates.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Hyattsville.Open
Department jobsActive postings in Operations.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyReturnmates
Source87b00261-4bdf-46c6-b896-c7143ed02a16
ATS providerRippling ATS

Description

company About the Company Sway is a fast-growing logistics and technology startup building next-generation delivery and return solutions for e-commerce brands and 3PLs. We operate a network of driver partners paired with optimized local routes, powered by technology that creates a seamless, on-demand experience for customers that feels as easy as rideshare or food delivery. Our mission is to make online shopping and returns effortless from start to finish by improving one of the most important parts of e-commerce—last-mile delivery. Sway is venture-backed by leading investors in LA and NYC, and supported by founders from companies like Allbirds, Warby Parker, Harry’s, and thredUP, with a team that includes operators from companies like Uber and Pitney Bowes. role About the Role We are hiring an Operations Manager to lead and optimize warehouse and delivery operations in the market. In this role, you’ll work closely with the Head of Operations and Regional Manager to scale operations, improve efficiency, and ensure a seamless end-to-end customer experience. You will oversee both warehouse operations and driver performance, helping manage a mix of W2 warehouse staff and independent contractor drivers. This role is highly hands-on and plays a critical part in building and refining the operational foundation of a fast-growing startup. What You’ll Do Oversee daily warehouse and driver operations to ensure smooth execution of inbound and outbound workflows Build, manage, and support a team of W2 warehouse staff and independent contractor drivers Align driver capacity with demand to ensure coverage and efficiency Monitor operational performance and key metrics to identify areas for improvement Analyze daily operations and implement process improvements to increase speed and accuracy Ensure a high standard of customer experience across deliveries, returns, and issue resolution Work closely with the Head of Operations and HQ team to share feedback and drive operational improvements Develop and refine workflows, tools, and processes to improve efficiency and scalability Track and manage operational costs, supporting budget and performance accountability Lead problem-solving efforts for operational issues, delays, and escalations Foster a culture of accountability, ownership, and continuous improvement within the team What We’re Looking For Required: Bachelor’s degree or 4+ years of relevant experience in logistics, warehouse operations, or operations management 2–4+ years of experience managing teams, including contractors or frontline staff Experience overseeing complex, fast-moving operational environments Strong problem-solving skills with a focus on process improvement and execution Ability to analyze performance data and translate insights into action Excellent communication skills with the ability to report findings to senior leadership Comfortable working in-person at a warehouse facility full-time Strong ownership mindset with a hands-on, “lead from the floor” approach Nice to Have: Experience in a high-growth startup or fast-scaling environment Familiarity with e-commerce logistics and returns operations Proficiency in Excel, Google Sheets, or similar tools for analysis and reporting Experience with data tools (e.g., Sigma or similar platforms) Prior experience managing independent contractor driver networks Why Join Sway Be part of a fast-growing startup shaping the future of logistics Comprehensive Health, Dental, and Vision Coverage (100% employee / 50% dependent coverage) Unlimited PTO policy for flexibility and work-life balance Employee stock options to share in company growth Collaborative, high-energy work environment focused on teamwork and execution The Sway Way Embrace Change: We adapt quickly and turn challenges into opportunities Every Package Matters: Accuracy and care drive everything we do Trust Your Numbers: We rely on metrics to guide improvement Seek Responsibility: We take responsibility and follow through Low Ego, High Ambition: We work collaboratively and support each other Operations | Washington D.C. Location: Onsite at our Hyattsville, MD warehouse, serving the Washington D.C. area.

Full job record

Job ID4fbd29b2ea4665a65bdfad77105740cabd67037c
Org ID3d2318c1-59d8-434d-a58f-aaa43665ac4e
Source ID87b00261-4bdf-46c6-b896-c7143ed02a16
Board ID87b00261-4bdf-46c6-b896-c7143ed02a16
Providerrippling
Provider Job Key12c190b3-1d3e-41c1-95e1-436d90bda372
TitleOperations Manager
Normalized Title—
Statusactive
Activeyes
Location TextHyattsville, MD, United States
DepartmentOperations
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionMD
CityHyattsville
Salary RawUSD 90000-110000 YEAR
Salary Min90,000
Salary Max110,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://ats.rippling.com/sway/jobs/12c190b3-1d3e-41c1-95e1-436d90bda372
Apply URLhttps://ats.rippling.com/sway/jobs/12c190b3-1d3e-41c1-95e1-436d90bda372
First Seen At2026-05-29 07:16:49Z
Last Seen At2026-06-04 11:13:59Z
Last Checked At2026-06-04 11:13:59Z
Last Changed At2026-06-04 11:13:59Z
Inactive At—
Source Posted At2025-12-24 01:52:31Z
Source Updated At—
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=rippling/board=sway/date=2026-06-04/2026-06-04T11-13-58-257Z-e6d6264857d101adf3c418b307a50fe16f014dc1f095cd7542bafb2cac81a356.json
Event Fields
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  "active_status": "active"
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Parsed Structured
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Extensions
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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About the Role</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">We are hiring an </span><b><strong style=\"white-space:pre-wrap;\">Operations Manager</strong></b><span style=\"white-space:pre-wrap;\"> to lead and optimize warehouse and delivery operations in the market. In this role, you’ll work closely with the Head of Operations and Regional Manager to scale operations, improve efficiency, and ensure a seamless end-to-end customer experience.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">You will oversee both warehouse operations and driver performance, helping manage a mix of W2 warehouse staff and independent contractor drivers. This role is highly hands-on and plays a critical part in building and refining the operational foundation of a fast-growing startup.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><hr><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:18pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><span style=\"font-size:18pt;white-space:pre-wrap;\">What You’ll Do</span></h2><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Oversee daily warehouse and driver operations to ensure smooth execution of inbound and outbound workflows</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Build, manage, and support a team of W2 warehouse staff and independent contractor drivers</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Align driver capacity with demand to ensure coverage and efficiency</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Monitor operational performance and key metrics to identify areas for improvement</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Analyze daily operations and implement process improvements to increase speed and accuracy</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ensure a high standard of customer experience across deliveries, returns, and issue resolution</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Work closely with the Head of Operations and HQ team to share feedback and drive operational improvements</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Develop and refine workflows, tools, and processes to improve efficiency and scalability</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Track and manage operational costs, supporting budget and performance accountability</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Lead problem-solving efforts for operational issues, delays, and escalations</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Foster a culture of accountability, ownership, and continuous improvement within the team</span><br><br></li></ul><hr><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:18pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><span style=\"font-size:18pt;white-space:pre-wrap;\">What We’re Looking For</span></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Required:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Bachelor’s degree or 4+ years of relevant experience in logistics, warehouse operations, or operations management</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">2–4+ years of experience managing teams, including contractors or frontline staff</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Experience overseeing complex, fast-moving operational environments</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Strong problem-solving skills with a focus on process improvement and execution</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to analyze performance data and translate insights into action</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Excellent communication skills with the ability to report findings to senior leadership</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Comfortable working in-person at a warehouse facility full-time</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Strong ownership mindset with a hands-on, “lead from the floor” approach</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Nice to Have:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Experience in a high-growth startup or fast-scaling environment</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Familiarity with e-commerce logistics and returns operations</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Proficiency in Excel, Google Sheets, or similar tools for analysis and reporting</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Experience with data tools (e.g., Sigma or similar platforms)</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Prior experience managing independent contractor driver networks</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><hr><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:18pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><span style=\"font-size:18pt;white-space:pre-wrap;\">Why Join Sway</span></h2><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Be part of a fast-growing startup shaping the future of logistics</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Comprehensive Health, Dental, and Vision Coverage (100% employee / 50% dependent coverage)</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Unlimited PTO policy for flexibility and work-life balance</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Employee stock options to share in company growth</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Collaborative, high-energy work environment focused on teamwork and execution</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><hr><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:18pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><span style=\"font-size:18pt;white-space:pre-wrap;\">The Sway Way</span></h2><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Embrace Change:</strong></b><span style=\"white-space:pre-wrap;\"> We adapt quickly and turn challenges into opportunities</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Every Package Matters:</strong></b><span style=\"white-space:pre-wrap;\"> Accuracy and care drive everything we do</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Trust Your Numbers:</strong></b><span style=\"white-space:pre-wrap;\"> We rely on metrics to guide improvement</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Seek Responsibility:</strong></b><span style=\"white-space:pre-wrap;\"> We take responsibility and follow through</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Low Ego, High Ambition:</strong></b><span style=\"white-space:pre-wrap;\"> We work collaboratively and support each other</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><hr><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:14pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Operations | Washington D.C.</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:14pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Location:</strong></b><span style=\"font-size:14pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Onsite at our Hyattsville, MD warehouse, serving the Washington D.C. area.</span></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About the Company</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Sway is a fast-growing logistics and technology startup building next-generation delivery and return solutions for e-commerce brands and 3PLs. We operate a network of driver partners paired with optimized local routes, powered by technology that creates a seamless, on-demand experience for customers that feels as easy as rideshare or food delivery.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Our mission is to make online shopping and returns effortless from start to finish by improving one of the most important parts of e-commerce—last-mile delivery. Sway is venture-backed by leading investors in LA and NYC, and supported by founders from companies like Allbirds, Warby Parker, Harry’s, and thredUP, with a team that includes operators from companies like Uber and Pitney Bowes.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><hr><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>"
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GET https://api.bluedoor.sh/job-postings/v1/jobs/4fbd29b2ea4665a65bdfad77105740cabd67037c?include=descriptionJSON
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