Service Desk Engineer (Level 1)

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    "location": {
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      "state": "West Yorkshire",
      "postalCode": "WF27AN",
      "addressCountry": "United Kingdom"
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    "datePosted": "2026-05-07",
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    "description": "<p>At EduThing, we deliver outstanding managed IT services to the education sector, supporting schools with reliable, friendly, and expert technical support. We’re looking for a Service Desk Engineer (Level 1) to join our growing Service Desk team.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About the Role</span></p>\n<p><br></p>\n<p>As the first point of contact for our customers, you’ll play a vital role in delivering exceptional IT support to schools and education environments. You’ll assist users over the phone and via email, troubleshoot technical issues remotely, and ensure every customer receives a professional and positive support experience.</p>\n<p>This is an excellent opportunity for someone looking to build a career in IT within a supportive, education-focused MSP.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What You’ll Be Doing</span><br></p>\n<ul>\n<li>Providing first-line technical support via phone and email</li>\n<li>Troubleshooting basic IT issues including:\n<ul>\n<li>Password resets</li>\n<li>Software issues</li>\n<li>Connectivity problems</li>\n<li>Hardware troubleshooting</li>\n</ul>\n</li>\n<li>Logging and managing incidents within our ticketing system</li>\n<li>Prioritising support requests based on urgency and impact</li>\n<li>Escalating more complex issues to senior engineers</li>\n<li>Guiding customers through problem-solving steps clearly and professionally</li>\n<li>Following up with customers to ensure issues are resolved</li>\n<li>Supporting network and security troubleshooting activities</li>\n<li>Collaborating with internal teams to resolve technical issues efficiently</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What We’re Looking For</span><br></p>\n<p>We’re seeking someone who is:</p>\n<ul>\n<li>Customer-focused and patient</li>\n<li>Passionate about IT and technology</li>\n<li>A confident communicator, both written and verbal</li>\n<li>Friendly and professional on the phone</li>\n<li>Organised with strong time management skills</li>\n<li>Eager to learn and develop technical skills</li>\n<li>Comfortable working as part of a team</li>\n<li>Able to stay calm under pressure</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Desired Technical Training</span><br></p>\n<ul>\n<li>AZ-900 (Microsoft Azure Fundamentals)</li>\n<li>Google Workspace Administrator Certification</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Your Development at EduThing</span><br></p>\n<p>At EduThing, we invest heavily in our people. You’ll benefit from:</p>\n<ul>\n<li>Ongoing mentoring and coaching from experienced engineers</li>\n<li>Internal technical training</li>\n<li>Access to Pluralsight learning resources</li>\n<li>Opportunities to develop cloud, networking, and security skills</li>\n<li>A collaborative and supportive team culture</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Why Join EduThing?</span><br></p>\n<ul>\n<li>Work in a meaningful sector supporting education</li>\n<li>Friendly and collaborative team environment</li>\n<li>Clear development and progression opportunities</li>\n<li>Exposure to modern cloud and managed IT technologies</li>\n<li>Be part of a company that values innovation, teamwork, and excellent customer service</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Apply Today</span></p>\n<p><br></p>\n<p>If you’re looking to start or grow your IT career in a dynamic education-focused MSP, we’d love to hear from you.</p>\n<p><span style=\"font-weight: bold\">Join EduThing and help schools succeed through technology.</span></p>\n<p> </p>",
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