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Customer Technical Support Specialist

C960a814 32b5 4739 8303 8190d3e1cc4a 19000101 000001 · Endicott, NY, US, Endicott, NY; Allentown, PA, US, Allentown, PA; St. Louis, IL, US, St. Louis, IL; Austin, TX, US, Austin, TX; Media, PA, US, Media, PA; Vineland, NJ, US, Vineland, NJ; Minneapolis, MN, US, Minneapolis, MN; Orlando, FL, US, Orlando, FL; New Haven, CT, US, New Haven, CT · Active · $19–$21 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyC960a814 32b5 4739 8303 8190d3e1cc4a 19000101 000001
TitleCustomer Technical Support Specialist
Normalized title-
Department / team-
LocationEndicott, NY, United States
Work model-
Employment typeFull Time
Salary$19–$21 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-28 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from C960a814 32b5 4739 8303 8190d3e1cc4a 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Endicott.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyC960a814 32b5 4739 8303 8190d3e1cc4a 19000101 000001
Sourcee39f81f7-1677-46a5-8d46-be92d72f0395
ATS providerADP Workforce Now Recruiting

Description

Position Overview The Technical Support Agent, L1 serves as the first point of contact for customers, providing prompt and effective solutions to technical issues. Specializing in POS systems, this role is responsible for troubleshooting problems, offering guidance, and escalating complex cases when necessary. Ensuring customer satisfaction through exceptional service, technical expertise, and strong problem-solving skills is a key aspect of this position. Responsibilities Technical Support & Ticket Management Efficiently manage and prioritize incoming support tickets. Troubleshoot and resolve technical issues related to company products and services. Provide accurate and timely responses to customer inquiries. Escalate complex issues to the appropriate internal teams when necessary. Deliver immediate assistance for emergency situations. Customer Support & Relationship Management Handle inbound customer calls and provide clear, concise explanations of technical concepts. Foster strong customer relationships through effective communication and problem-solving. Demonstrate empathy and sensitivity by actively listening to customer concerns and asking relevant questions. Follow up to ensure all customer issues are fully resolved and satisfaction is achieved. Knowledge Management & Continuous Learning Contribute to and maintain an up-to-date knowledge base of troubleshooting procedures and solutions. Stay informed about product updates, features, and best practices. Participate in regular training sessions to maintain expertise in company products and services. Accurately document issues and resolutions using Salesforce or other CRM tools. Requirements Education & Experience Post-secondary education in networking, computer science, or a related field is an asset; a high school diploma is required. Previous experience in a technical support or call center environment preferred. Familiarity with support ticketing systems such as Salesforce is a plus. Proficiency in Microsoft Office (Word, Excel, Outlook, etc.). Competencies & Skills Strong technical aptitude and troubleshooting abilities. Excellent communication skills, with the ability to remain patient and calm under pressure. Ability to work both independently and collaboratively within a team environment. Strong attention to detail and time management skills. Proficiency in English (written and spoken) required; French and/or Spanish preferred. Work Environment Ability to work remotely with a reliable internet connection and a dedicated workspace. #ravyxuspage Shift Days: Tuesday - Saturday and/or Sunday to Thursday Hours: 8 am to 5 pm Flexibility with 9 am to 6 pm

Full job record

Job ID4faf01dd3f4046dbf630a404cb1ab6d5398ed623
Org ID49a7c748-8e4c-4ded-b937-de2e279dbb9c
Source IDe39f81f7-1677-46a5-8d46-be92d72f0395
Board IDe39f81f7-1677-46a5-8d46-be92d72f0395
Provideradp_workforcenow
Provider Job Key584215
TitleCustomer Technical Support Specialist
Normalized Title—
Statusactive
Activeyes
Location TextEndicott, NY, US, Endicott, NY; Allentown, PA, US, Allentown, PA; St. Louis, IL, US, St. Louis, IL; Austin, TX, US, Austin, TX; Media, PA, US, Media, PA; Vineland, NJ, US, Vineland, NJ; Minneapolis, MN, US, Minneapolis, MN; Orlando, FL, US, Orlando, FL; New Haven, CT, US, New Haven, CT
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNY
CityEndicott
Salary Raw19 To 21 (USD) Hourly
Salary Min19
Salary Max21
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=c960a814-32b5-4739-8303-8190d3e1cc4a&ccId=19000101_000001&lang=en_US&type=JS&jobId=584215&jwId=9201047613822_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=c960a814-32b5-4739-8303-8190d3e1cc4a&ccId=19000101_000001&lang=en_US&type=JS&jobId=584215&jwId=9201047613822_1
First Seen At2026-05-31 18:58:31Z
Last Seen At2026-06-06 13:11:53Z
Last Checked At2026-06-06 13:11:53Z
Last Changed At2026-06-06 13:11:53Z
Inactive At—
Source Posted At2026-05-28 01:21:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=c960a814-32b5-4739-8303-8190d3e1cc4a|19000101_000001/date=2026-06-06/2026-06-06T13-11-53-247Z-f69cd34d7d53a6b69f32cc33d3fd0d075641393d4ccab8047119086cbf113959.json
Event Fields
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Parsed Structured
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Extensions
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    "requisitionDescription": "<div><div><div><p><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:white;vertical-align:baseline;' id=\"isPasted\"><strong><span style=\"font-size: 14px; font-family: Aptos, sans-serif; color: black;\">Position Overview</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:white;vertical-align:baseline;'><span style=\"font-family: Aptos, sans-serif; color: black; font-size: 14px;\">The Technical Support Agent, L1 serves as the first point of contact for customers, providing prompt and effective solutions to technical issues. Specializing in POS systems, this role is responsible for troubleshooting problems, offering guidance, and escalating complex cases when necessary. Ensuring customer satisfaction through exceptional service, technical expertise, and strong problem-solving skills is a key aspect of this position.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:white;vertical-align:baseline;'><span style=\"font-size: 14px;\"><strong><span style=\"font-family: Aptos, sans-serif; color: black;\">&nbsp;</span></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:white;vertical-align:baseline;'><span style=\"font-size: 14px;\"><strong><span style=\"font-family: Aptos, sans-serif; color: black;\">Responsibilities</span></strong></span><span style=\"font-size: 14px; font-family: Aptos, sans-serif; color: black;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:white;vertical-align:baseline;'><span style=\"font-size: 14px; font-family: Aptos, sans-serif; color: black;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 14px;\"><strong>Technical Support &amp; Ticket Management</strong></span></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"font-size: 14px;\">Efficiently manage and prioritize incoming support tickets.</li><li style=\"font-size: 14px;\">Troubleshoot and resolve technical issues related to company products and services.</li><li style=\"font-size: 14px;\">Provide accurate and timely responses to customer inquiries.</li><li style=\"font-size: 14px;\">Escalate complex issues to the appropriate internal teams when necessary.</li><li style=\"font-size: 14px;\">Deliver immediate assistance for emergency situations.</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 14px;\"><strong>&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 14px;\"><strong>Customer Support &amp; Relationship Management</strong></span></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"font-size: 14px;\">Handle inbound customer calls and provide clear, concise explanations of technical concepts.</li><li style=\"font-size: 14px;\">Foster strong customer relationships through effective communication and problem-solving.</li><li style=\"font-size: 14px;\">Demonstrate empathy and sensitivity by actively listening to customer concerns and asking relevant questions.</li><li style=\"font-size: 14px;\">Follow up to ensure all customer issues are fully resolved and satisfaction is achieved.</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 14px;\"><strong>&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 14px;\"><strong>Knowledge Management &amp; Continuous Learning</strong></span></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"font-size: 14px;\">Contribute to and maintain an up-to-date knowledge base of troubleshooting procedures and solutions.</li><li style=\"font-size: 14px;\">Stay informed about product updates, features, and best practices.</li><li style=\"font-size: 14px;\">Participate in regular training sessions to maintain expertise in company products and services.</li><li style=\"font-size: 14px;\">Accurately document issues and resolutions using Salesforce or other CRM tools.</li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:white;vertical-align:baseline;'><span style=\"font-size: 14px; font-family: Aptos, sans-serif; color: black;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:.25in;font-size:16px;font-family:\"Times New Roman\",serif;margin-top:0in;margin-bottom:0in;vertical-align:baseline;'><span style=\"font-family: Aptos, sans-serif; font-size: 14px;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><span style=\"font-size: 14px;\"><strong><span style=\"font-family: Aptos, sans-serif; color: black;\">Requirements&nbsp;</span></strong></span><span style=\"font-size: 14px; font-family: Aptos, sans-serif; color: black;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><span style=\"font-size: 14px; font-family: Aptos, sans-serif; color: black;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><span style=\"font-size: 14px;\"><strong><span style='font-family:\"Aptos\",sans-serif;'>Education &amp; Experience</span></strong></span></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"font-size: 14px;\">Post-secondary education in networking, computer science, or a related field is an asset; a high school diploma is required.</li><li style=\"font-size: 14px;\">Previous experience in a technical support or call center environment preferred.</li><li style=\"font-size: 14px;\">Familiarity with support ticketing systems such as Salesforce is a plus.</li><li style=\"font-size: 14px;\">Proficiency in Microsoft Office (Word, Excel, Outlook, etc.).</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 14px; line-height: 107%; font-family: Aptos, sans-serif;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 14px;\"><strong><span style=\"font-family: Aptos, sans-serif;\">Competencies &amp; Skills</span></strong></span></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"font-size: 14px;\">Strong technical aptitude and troubleshooting abilities.</li><li style=\"font-size: 14px;\">Excellent communication skills, with the ability to remain patient and calm under pressure.</li><li style=\"font-size: 14px;\">Ability to work both independently and collaboratively within a team environment.</li><li style=\"font-size: 14px;\">Strong attention to detail and time management skills.</li><li style=\"font-size: 14px;\">Proficiency in English (written and spoken) required; French and/or Spanish preferred.</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 14px;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 14px;\"><strong>Work Environment</strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: Calibri, sans-serif;\">Ability to work remotely with a reliable internet connection and a dedicated workspace.</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 14px;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 14px;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 14px;\"><strong>&nbsp;<span data-olk-copy-source=\"MessageBody\" data-pasted=\"true\">#ravyxuspage</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 14px; line-height: 107%; font-family: Aptos, sans-serif;\">&nbsp;</span></p><p><br></p></div></div></div>\n<br/>Shift Days: Tuesday - Saturday and/or Sunday to Thursday <br/>Hours: 8 am to 5 pm<br/>Flexibility with 9 am to 6 pm",
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