Support Engineer Level 1

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  "language": "en",
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    "jobOpeningName": "Support Engineer Level 1 ",
    "departmentLabel": "Operations Support",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Santiago",
      "state": "Santiago",
      "postalCode": "51000",
      "addressCountry": "Dominican Republic"
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    "datePosted": "2026-03-18",
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    "description": "<p>Are you passionate about solving problems and making technology work for people? Do you thrive in a fast-paced environment where two days are not the same? We’re looking for a bilingual Help Desk Engineer to join our growing team and be the first source of support for our US-based clients.</p>\n<p><br></p>\n<p>As a Level 1 IT Specialist, you’ll play a key role in helping businesses run smoothly by addressing technical issues, supporting end-users remotely, and ensuring consistent communication across systems and vendors. If you’re service-oriented, a strong communicator in English, and ready to build a career in IT, we’d love to hear from you!</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What You’ll Do:</span></p>\n<ul>\n<li>Be the first point of contact for customers needing technical support via phone or remote access</li>\n<li>Troubleshoot and resolve technical issues related to desktops, software, peripherals, and basic networking</li>\n<li>Install, reinstall, and configure:\n<ul>\n<li>Windows desktop and server operating systems</li>\n<li>Microsoft Office and Office 365 tools</li>\n<li>Printers, monitors, routers, switches, wireless access points, and firewalls</li>\n</ul>\n</li>\n<li>Document all actions and updates in ticketing systems, including detailed notes, timesheets, and internal procedures</li>\n<li>Collaborate with internal teams and vendors to resolve client requests and maintain system performance</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What You Bring:</span></p>\n<ul>\n<li>+2 years of experience in IT support (preferably in a Managed Service Provider environment)</li>\n<li>Hands-on knowledge of:\n<ul>\n<li>Windows operating systems (desktop &amp; server)</li>\n<li>Office 365 and Microsoft Office Suite</li>\n<li>Antivirus/Anti-spam tools, VPNs, Active Directory, backup solutions</li>\n<li>Network printer setup and basic networking concepts</li>\n</ul>\n</li>\n<li>Familiarity with ticketing systems — ConnectWise experience is a plus</li>\n<li>Strong English communication skills — written and verbal</li>\n<li>Ability to explain technical concepts to non-technical users with patience and clarity</li>\n<li>A collaborative spirit, a proactive mindset, and a desire to grow in the IT field</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What We’re Looking For:</span></p>\n<ul>\n<li>Fluent English speaker — REQUIRED</li>\n<li>Customer-first attitude with a genuine interest in helping people</li>\n<li>Strong troubleshooting and critical thinking skills</li>\n<li>Highly organized and detail-oriented</li>\n<li>Eager to learn and stay current on new technologies</li>\n<li>Team player who is adaptable, dependable, and ready to grow</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Perks &amp; Benefits:</span></p>\n<ul>\n<li>Benefits in accordance with Dominican Labor Law</li>\n<li>Company-provided equipment</li>\n<li>13 U.S. holidays + flexible PTO</li>\n<li>Collaborative team environment</li>\n<li>Learning and professional development opportunities</li>\n<li>Growth opportunities within NTI</li>\n<li>Parking provided for onsite or hybrid employees</li>\n</ul>",
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    "jobOpeningName": "Support Engineer Level 1 ",
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    "minimumExperience": "Entry-level",
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