Home › Companies › Umdaschgroup › Customer Service Representative
Customer Service Representative
Umdaschgroup · Davie, FL, United States · Active · SmartRecruiters
Job facts
| Field | Value |
|---|---|
| Company | Umdaschgroup |
| Title | Customer Service Representative |
| Normalized title | - |
| Department / team | Operations |
| Location | Davie, FL, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | SmartRecruiters |
| Posted / first seen | 2026-02-27 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Umdaschgroup. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through SmartRecruiters. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Davie. | Open |
| Department jobs | Active postings in Operations. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Umdaschgroup |
| Source | 31c73aba-05b5-41cb-ada3-6f1093a0d97c |
| ATS provider | SmartRecruiters |
Description
Doka USA is proud to be Certified™ by Great Place to Work®! We are committed to fostering a supportive work environment where all of our team members can thrive. As one of the world’s leading companies for developing, manufacturing, and distributing formwork solutions for the construction sector, Doka employs more than 9,000 people in over 58 countries and is part of the family-owned Umdasch Group.
We Make It Work.
The Customer Service Representative will handle all aspects of servicing accounts including but not limited to order processing and invoicing, inventory management and control, processing returns, voids, branch office and equipment logistics, yard operations and administration of the daily operations of the Operations Department including but not limited to assisting the Operations Manager with month end closing duties.
Responsibilities:
Oversee regional inventory and logistics, including stock optimization, demand planning, and material flow, ensuring accurate inventory levels through the in-house order processing system. Manage customer accounts and the full order process—order entry, placement, follow-up, price verification, and product inquiries—while maintaining clear communication with customers and sales teams regarding product availability, delivery schedules, and order status. Handle high volumes of calls and inquiries, resolving issues promptly and effectively, and proactively communicating any changes impacting order fulfillment. Accurately process pricing, billing, credit requests, and ensure all services are invoiced per contract terms or purchase orders. Monitor and resolve discrepancies in the order processing system, recommending and implementing corrective actions. Manage back orders, track insufficient inventory, and coordinate with logistics/operations for timely procurement and equipment transfers. Review order confirmations for accurate billing and consistently quote correct pricing for custom and standard items to both customers and sales personnel. Support additional logistics and operations tasks as needed to ensure efficient regional operations. Other Responsibilities/Peripheral Functions
Perform other duties/projects as assigned, including participating in company committees/teams. Ensure safe working practices and a safe working environment. Comply with all corporate policies and business practices. Actively participate in facility/equipment management meetings as required.
High school diploma required; Bachelor’s Degree in Business or Logistics preferred. 2-5 years of recent experience in administration, operations, or logistics preferred. Experience in inventory control and procurement planning preferred. Excellent communication skills, including command of English (speaking, reading, writing). Strong analytical skills with a strong numeric aptitude, technical proficiency, and effective problem-solving abilities. Proficient in Microsoft Office applications, with advanced Excel skills required. Excellent report writing and presentation skills. Ability to learn new computer systems, products, concepts, and techniques. Organized team player able to work independently in a results-driven, fast-paced environment.
Doka offers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off (sick/personal, vacation, floating holiday and company paid holidays) and an exciting opportunity to join as a member of Doka's team.
If working with some of the most impressive construction projects in the US and joining an industry leader excites you, please submit your resume by clicking below. Visit us on-line at www.dokausa.com for additional information on Doka USA, Ltd.
Doka USA, Ltd. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are interested and have a strong competitive drive, positive attitude, a desire to learn and grow from your experiences, then this is your opportunity to make an immediate difference.
Please submit your resume and apply now.
External candidates must be authorized to work for any employer in the USA.
Full job record
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| Org ID | c34a7766-712d-4105-ab6a-ee5df7f346fd |
| Source ID | 31c73aba-05b5-41cb-ada3-6f1093a0d97c |
| Board ID | 31c73aba-05b5-41cb-ada3-6f1093a0d97c |
| Provider | smartrecruiters |
| Provider Job Key | 744000111921328 |
| Title | Customer Service Representative |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Davie, FL, United States |
| Department | Operations |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | FL |
| City | Davie |
| Salary Raw | Doka USA is proud to be Certified™ by Great Place to Work®! We are committed to fostering a supportive work environment where all of our team members can thrive. As one of the world’s leading companies for developing, manufacturing, and distributing formwork solutions for the construction sector, Doka employs more than 9,000 people in over 58 countries and is part of the family-owned Umdasch Group. We Make It Work. The Customer Service Representative will handle all aspects of servicing accounts including but not limited to order processing and invoicing, inventory management and control, processing returns, voids, branch office and equipment logistics, yard operations and administration of the daily operations of the Operations Department including but not limited to assisting the Operations Manager with month end closing duties. Responsibilities: Oversee regional inventory and logistics, including stock optimization, demand planning, and material flow, ensuring accurate inventory levels through the in-house order processing system. Manage customer accounts and the full order process—order entry, placement, follow-up, price verification, and product inquiries—while maintaining clear communication with customers and sales teams regarding product availability, delivery schedules, and order status. Handle high volumes of calls and inquiries, resolving issues promptly and effectively, and proactively communicating any changes impacting order fulfillment. Accurately process pricing, billing, credit requests, and ensure all services are invoiced per contract terms or purchase orders. Monitor and resolve discrepancies in the order processing system, recommending and implementing corrective actions. Manage back orders, track insufficient inventory, and coordinate with logistics/operations for timely procurement and equipment transfers. Review order confirmations for accurate billing and consistently quote correct pricing for custom and standard items to both customers and sales personnel. Support additional logistics and operations tasks as needed to ensure efficient regional operations. Other Responsibilities/Peripheral Functions Perform other duties/projects as assigned, including participating in company committees/teams. Ensure safe working practices and a safe working environment. Comply with all corporate policies and business practices. Actively participate in facility/equipment management meetings as required. High school diploma required; Bachelor’s Degree in Business or Logistics preferred. 2-5 years of recent experience in administration, operations, or logistics preferred. Experience in inventory control and procurement planning preferred. Excellent communication skills, including command of English (speaking, reading, writing). Strong analytical skills with a strong numeric aptitude, technical proficiency, and effective problem-solving abilities. Proficient in Microsoft Office applications, with advanced Excel skills required. Excellent report writing and presentation skills. Ability to learn new computer systems, products, concepts, and techniques. Organized team player able to work independently in a results-driven, fast-paced environment. Doka offers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off (sick/personal, vacation, floating holiday and company paid holidays) and an exciting opportunity to join as a member of Doka's team. If working with some of the most impressive construction projects in the US and joining an industry leader excites you, please submit your resume by clicking below. Visit us on-line at www.dokausa.com for additional information on Doka USA, Ltd. Doka USA, Ltd. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are interested and have a strong competitive drive, positive attitude, a desire to learn and grow from your experiences, then this is your opportunity to make an immediate difference. Please submit your resume and apply now. External candidates must be authorized to work for any employer in the USA. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://jobs.smartrecruiters.com/UmdaschGroup/744000111921328-customer-service-representative |
| Apply URL | https://jobs.smartrecruiters.com/UmdaschGroup/744000111921328-customer-service-representative?oga=true |
| First Seen At | 2026-05-31 17:36:48Z |
| Last Seen At | 2026-06-06 19:47:20Z |
| Last Checked At | 2026-06-06 19:47:20Z |
| Last Changed At | 2026-05-31 17:36:48Z |
| Inactive At | — |
| Source Posted At | 2026-02-27 19:21:43Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=smartrecruiters/board=umdaschgroup/date=2026-06-06/2026-06-06T19-47-13-139Z-a70e18868167fdeac380fad0d4c9da51a225baecb2eb6537edc0e5a831079fc1.json |
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