Customer Success Manager

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    "description": "<p><span style=\"font-weight: bold\"><span><span>Overall Accountability</span></span></span><span> </span></p>\n<p><span><span>As a Customer Success Manager (CSM) at </span><span>Guardsix</span><span>, you </span><span>are responsible for</span><span> </span><span>retention, adoption, and expansion within Recognized Revenue</span><span> through a focused set of high-value resellers and MSSPs and their End Customers.</span></span><span> </span></p>\n<p><span><span>You will ensure that partners and their customers realize measurable value from </span><span>Guardsix</span><span> solutions by driving </span><span>solution adoption, service maturity, and long-term engagement</span><span>.</span></span><span> </span></p>\n<p><span><span>You will work closely with partners in a </span><span>post-sales</span><span>, partner-centric model</span><span>, supporting them in delivering and scaling their cybersecurity services based on </span><span>Guardsix</span><span> offerings.</span></span><span> </span></p>\n<p><span><span>You will position </span><span>Guardsix</span><span> as a </span><span>strategic cybersecurity partner</span><span> by enabling partners to successfully </span><span>operate</span><span>, expand, and </span><span>optimize</span><span> their service offerings and by aligning solutions to evolving customer needs.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Key Responsibilities</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Drive retention and </span><span>account based</span><span> growth within your assigned portfolio of partners and their customers</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ensure successful onboarding and continuous enablement of partners and their customers</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Execute the renewal and up-sell opportunity lifecycle</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Monitor partner and customer health, </span><span>identify</span><span> risks early, and proactively drive mitigation actions</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Conduct regular business reviews (QBRs) with partners to review performance, KPIs, and growth opportunities</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Act as a trusted advisor to partners and key stakeholders (including CISOs, IT leaders, and executives)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Provide ongoing enablement including best practices, use cases, and operational guidance</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Collaborate with partners to improve service delivery quality and customer satisfaction</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintain </span><span>accurate</span><span> data on partner health, adoption metrics, and account status</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Provide structured feedback from partners and customers to internal teams (product, program, sales)</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Competencies &amp; Requirements</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Strong experience in Customer Success, Account Management, or Partner Success in a B2B environment</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience working with partner ecosystems (MSSPs, MSPs, resellers)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong focu</span></span><span><span>s on </span><span>retention, adoption, and customer lifetime value</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to </span><span>identify</span><span> growth opportunities within existing accounts</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Excellent relationship-building and stakeholder management skills</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Structured and data-driven approach to managing customer and partner success</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Solid understanding of cybersecurity and/or software solutions</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to engage both technical and business stakeholders</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong problem-solving mindset with proactive risk management</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Willingness to travel across the region and occasionally within Europe</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Professional &amp; Technical Skills</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Strong </span><span>proficiency</span><span> with CRM and Customer Success tools (e.g., Salesforce, Gainsight)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience tracking adoption metrics, health scores, and success KPIs</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to translate technical capabilities into business value for partners and customers</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience supporting service delivery and operational excellence in partner environments</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Leadership &amp; Collaboration</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Collaborate closely with partners and internal teams (sales, presales, marketing, product, program management)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Act as a key coordination point between partners, end customers, and </span><span>Guardsix</span><span> in the post-sales phase</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Support RSMs in </span><span>identifying</span><span> and executing expansion opportunities</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Influence both internal and external stakeholders to drive long-term partner success</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Experience &amp; Background</span></span></span><span> </span></p>\n<ul>\n<li><span><span>5–12 years of experience in Customer Success, Account Management, or cybersecurity/SaaS environments</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Proven success in managing and growing existing accounts or partner portfolios</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience working with MSSPs or managed service environments is highly preferred</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong </span><span>track record</span><span> in driving retention, adoption, and expansion</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience managing complex, multi-stakeholder environments</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Fluent in English (written and spoken)</span></span><span> </span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\"><span>Why you would love working at Guardsix:</span></span><span> </span></p>\n<p><span>We’re on a growth journey, and we offer a challenging and exciting international work environment on the cutting edge of cybersecurity technology. We strive to deliver outstanding results in a positive, collaborative, and inclusive atmosphere with great opportunities for personal growth and development. </span></p>\n<p><span> </span></p>\n<p><span>At the heart of everything we do are our values: Collaboration, Passion, and Impact. These values are not just words but our way of living. By design, we push to create a culture that is dynamic, positive, and contagious. Where each person can show up as their true self, knowing they are valued, heard, and respected. </span></p>\n<p><span> </span></p>\n<p><span>Here at Guardsix, you won’t just be solving technical problems, but as a part of our diverse and passionate global team, you’ll be joining a company dedicated to shaping the future of cybersecurity solutions. </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Get to know Guardsix:</span></span><span> </span></p>\n<p><span>Headquartered in Copenhagen, Denmark, with offices across Europe, the USA, and Asia, Guardsix is a multinational and multicultural cybersecurity company. Guardsix safeguards society in a digital world by helping customers and Managed Security Service Providers (MSSPs) detect cyberattacks. Combining reliable technology with a deep understanding of cybersecurity challenges, we make security operations easier, giving organizations the freedom to progress. </span></p>\n<p><span> </span></p>\n<p><span>We’re on a mission. We want to detect every cyberattack. It’s a bold mission. Some might even say it cannot be done. We’re aiming to prove otherwise. Guardsix’s SIEM and NDR technologies improve visibility and give a multi-layered approach to cybersecurity that helps customers and MSSPs navigate the complex threat landscape. </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Ready to apply?</span></span><span> </span></p>\n<p><span>We are interviewing candidates on an ongoing basis, so click “Apply for This Job”, and we will get back to you directly. </span></p>\n<p><span> </span></p>\n<p>If you have any questions about this position, please send an email to the People and Culture Team at [email protected]</p>\n<p><br></p>\n<p><span style=\"font-size: 14pt\"><br></span></p>\n<p><span> </span></p>",
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