Cloud Infrastructure Engineer

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    "datePosted": "2026-05-20",
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    "description": "<p><span style=\"font-family: helvetica; font-size: 24pt\"><span style=\"font-size: 18pt\">About the Role</span><br><span><br></span></span></p>\n<p><span style=\"font-family: helvetica\">We're seeking a Senior Cloud Infrastructure Engineer for a 3-month contract engagement to join our Infrastructure team and take ownership of operational excellence and SRE toil work. This is a remote, hands-on, high-velocity role where you'll keep the lights on and reduce operational burden from day one.</span><br><br></p>\n<p><span style=\"font-family: helvetica\">This contract position exists to free up our existing team to focus on roadmap initiatives. By taking over day-to-day operational work and SRE toil, you'll enable one of our current engineers to tackle strategic projects. Your success means the platform runs smoothly while the team makes forward progress on critical initiatives.</span><br><br></p>\n<p><span style=\"font-family: helvetica\">You'll bring deep operational expertise to manage production systems, respond to operational needs, and—critically—build systems and automation that reduce toil over time. This role is ideal for an experienced SRE or infrastructure engineer who thrives on operational work, can quickly understand production systems, and naturally improves everything they touch.</span><br><br></p>\n<p><span style=\"font-family: helvetica\">Our platform powers genomics and laboratory workflows for customers in highly regulated environments. You'll work with modern infrastructure tooling (HashiCorp stack, AWS, Kubernetes patterns) while ensuring we meet the reliability, security, and compliance requirements our customers depend on.</span></p>\n<p><span style=\"font-family: helvetica; font-size: 24pt\"><br><span style=\"font-size: 18pt\">What You'll Do</span><span><br></span></span></p>\n<p><span style=\"font-family: helvetica; font-size: 18pt\"><span style=\"font-size: 14pt\">Operational Excellence &amp; SRE Work (60%)</span><span><br></span></span></p>\n<ul>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Keep the lights on:</span> Monitor, respond to, and resolve production incidents and operational issues</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Handle toil work:</span> Manage routine operational tasks that currently consume team capacity (deployments, configuration changes, access management, maintenance windows)</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Participate in on-call rotation:</span> Share responsibility for after-hours production support</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Respond to support escalations:</span> Work with support and development teams to troubleshoot and resolve platform issues</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Manage production changes:</span> Execute and validate infrastructure changes in production environments</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Maintain operational runbooks:</span> Update and improve documentation for operational procedures</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Perform system maintenance:</span> Handle patches, upgrades, certificate renewals, and other recurring operational tasks</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Ensure service reliability:</span> Monitor system health, respond to alerts, and maintain SLAs<br><br></span></li>\n</ul>\n<p><span style=\"font-family: helvetica; font-size: 18pt\"><span style=\"font-size: 14pt\">Toil Reduction &amp; Automation (30%)</span><span><br></span></span></p>\n<ul>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Identify automation opportunities:</span> Spot repetitive manual work and build automation to eliminate it</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Improve operational tooling:</span> Create scripts, utilities, and self-service tools to reduce operational burden</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Enhance monitoring and alerting:</span> Improve observability to catch issues before they become incidents</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Streamline deployment processes:</span> Reduce friction and manual steps in release and deployment workflows</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Build self-service capabilities:</span> Enable developers to handle routine tasks without infrastructure team involvement</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Implement infrastructure-as-code:</span> Convert manual procedures into automated, repeatable infrastructure code (Terraform)</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Document systems improvements:</span> Leave behind improved runbooks, automation, and processes</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Measure and track toil:</span> Help quantify operational burden and demonstrate reduction over time<br><br></span></li>\n</ul>\n<p><span style=\"font-family: helvetica; font-size: 18pt\"><span style=\"font-size: 14pt\">Collaboration &amp; Knowledge Transfer (10%)</span><span><br></span></span></p>\n<ul>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Enable roadmap progress:</span> By handling operational work, free up permanent team members for strategic initiatives</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Collaborate with development teams:</span> Support their infrastructure needs and unblock their work</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Document tribal knowledge:</span> Capture operational knowledge and procedures that exist only in people's heads</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Conduct handoffs:</span> Provide clear documentation and knowledge transfer for systems and automation you build</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Participate in team rituals:</span> Standups, retrospectives, and planning to stay aligned with team priorities<br><br></span></li>\n</ul>\n<p><span style=\"font-family: helvetica; font-size: 24pt\"><span style=\"font-size: 18pt\">What We're Looking For</span><span><br></span></span></p>\n<p><span style=\"font-family: helvetica; font-size: 18pt\"><span style=\"font-size: 14pt\">Required</span><span><br></span></span></p>\n<ul>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">5-8 years</span> of experience in infrastructure, platform, SRE, or DevOps engineering</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Strong operational background:</span> Experience managing production systems and handling incidents</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Proven toil reduction skills:</span> Track record of identifying repetitive work and automating it away</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Strong expertise</span> with cloud infrastructure (AWS strongly preferred)</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Proficiency</span> with infrastructure-as-code (Terraform required)</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Experience</span> with container orchestration (Kubernetes, Nomad, or similar)</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Experience</span> with service mesh and service discovery (Consul, Istio, or similar)</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Experience</span> with secrets management (Vault, Secrets Manager, or similar)</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Strong understanding</span> of monitoring, alerting, and observability</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Comfortable with on-call work:</span> Experience with incident response and production support</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Proven ability to onboard quickly</span> and become productive in new environments</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Strong troubleshooting skills:</span> Can diagnose complex system issues under pressure</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Self-directed work style:</span> Minimal supervision required for operational work</span></li>\n<li><span style=\"font-family: helvetica\"><span style=\"font-weight: bold\">Bias for automation:</span> Natural instinct to eliminate manual work<br><br></span></li>\n</ul>\n<p><span style=\"font-family: helvetica; font-size: 18pt\"><span style=\"font-size: 14pt\">Preferred</span><span><br></span></span></p>\n<ul>\n<li><span style=\"font-family: helvetica\">Experience with HashiCorp tooling (Terraform, Nomad, Consul, Vault)</span></li>\n<li><span style=\"font-family: helvetica\">Experience in healthcare, life sciences, or other regulated industries</span></li>\n<li><span style=\"font-family: helvetica\">Familiarity with compliance frameworks (<span><span>HIPAA</span></span>, HITRUST, <span><span>SOC2</span></span>, ISO 27001)</span></li>\n<li><span style=\"font-family: helvetica\">Experience with observability platforms (Datadog, Grafana, Prometheus)</span></li>\n<li><span style=\"font-family: helvetica\">Experience supporting Java/Spring applications</span></li>\n<li><span style=\"font-family: helvetica\">Background in genomics, bioinformatics, or laboratory systems</span></li>\n<li><span style=\"font-family: helvetica\">Experience with GitOps workflows and CI/CD automation</span></li>\n<li><span style=\"font-family: helvetica\">Previous contract or consulting experience with rapid onboarding</span></li>\n<li><span style=\"font-family: helvetica\">Experience quantifying and measuring toil (e.g., SLO/<span><span>SLI</span></span> frameworks)<br><br></span></li>\n</ul>\n<p><span style=\"font-family: helvetica; font-size: 24pt\"><span style=\"font-size: 18pt\">What Success Looks Like</span><span><br></span></span></p>\n<p><span style=\"font-family: helvetica; font-size: 18pt\"><span style=\"font-size: 14pt\">First 2 Weeks</span><span><br></span></span></p>\n<ul>\n<li><span style=\"font-family: helvetica\">Complete onboarding and gain access to all systems</span></li>\n<li><span style=\"font-family: helvetica\">Shadow on-call rotation and understand incident response procedures</span></li>\n<li><span style=\"font-family: helvetica\">Take ownership of routine operational tasks (deployments, configuration changes, monitoring)</span></li>\n<li><span style=\"font-family: helvetica\">Build relationships with development and support teams</span></li>\n<li><span style=\"font-family: helvetica\">Begin handling operational requests and support escalations independently</span></li>\n<li><span style=\"font-family: helvetica\">Identify your first 2-3 toil reduction opportunities<br><br></span></li>\n</ul>\n<p><span style=\"font-family: helvetica; font-size: 18pt\"><span style=\"font-size: 14pt\">First Month</span><span><br></span></span></p>\n<ul>\n<li><span style=\"font-family: helvetica\">Fully integrated into operational workflows—handling day-to-day platform operations with minimal guidance</span></li>\n<li><span style=\"font-family: helvetica\">Successfully participating in on-call rotation</span></li>\n<li><span style=\"font-family: helvetica\">Delivered at least 1-2 automation improvements that reduce manual work</span></li>\n<li><span style=\"font-family: helvetica\">Team members report they have more time for roadmap work due to your operational coverage</span></li>\n<li><span style=\"font-family: helvetica\">Demonstrated ability to troubleshoot and resolve production issues independently</span></li>\n<li><span style=\"font-family: helvetica\">Improved at least one operational runbook or procedure<br><br></span></li>\n</ul>\n<p><span style=\"font-family: helvetica; font-size: 18pt\"><span style=\"font-size: 14pt\">End of Contract (3 Months)</span><span><br></span></span></p>\n<ul>\n<li><span style=\"font-family: helvetica\">Platform reliability maintained or improved: No degradation in service quality or uptime</span></li>\n<li><span style=\"font-family: helvetica\">Toil measurably reduced: Team can point to 3-5 significant automation or process improvements you delivered</span></li>\n<li><span style=\"font-family: helvetica\">Roadmap progress enabled: At least one permanent team member successfully completed a strategic initiative because you freed up their capacity</span></li>\n<li><span style=\"font-family: helvetica\">Operational systems improved: Left behind better monitoring, alerting, documentation, and automation</span></li>\n<li><span style=\"font-family: helvetica\">Knowledge transfer complete: Documented all operational improvements and handed off systems/automation cleanly</span></li>\n<li><span style=\"font-family: helvetica\">Team capacity increased: Reduced the time the permanent team spends on operational toil by a measurable amount (target: 20-30% reduction)</span></li>\n<li><span style=\"font-family: helvetica\">Optionally: Position identified for contract extension if operational coverage continues to be valuable</span></li>\n</ul>",
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