TECH202: Atlassian Administrator - SME

{
  "content_hash": "2625c27395e1a86e3476b40a10f4d86c37ea6838de5746fe630716a4056b4d4f",
  "source_hash": "a6644b911365158aced59b882f2495ea00c8f7e6604d07b3ebcc657cc420cb7e",
  "last_changed_at": "2026-06-06T20:32:31.759Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "UNAVAILABLE, UNAVAILABLE, US",
    "city": "UNAVAILABLE",
    "region": "UNAVAILABLE",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": 100,
  "inferred_at": "2026-06-06T20:32:31.684Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "UNAVAILABLE, UNAVAILABLE, US",
      "city": "UNAVAILABLE",
      "region": "UNAVAILABLE",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "week",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "json_ld": {
    "url": "https://volunteers-jerseystem.icims.com/jobs/2521/tech202%3a-atlassian-administrator---sme/job",
    "@type": "JobPosting",
    "title": "TECH202: Atlassian Administrator - SME",
    "@context": "http://schema.org",
    "datePosted": "2024-06-06T20:32:28.725Z",
    "description": "<h2>About JerseySTEM</h2>\n<p><strong>All JerseySTEM roles are pro-bono (unpaid) positions.</strong>JerseySTEM is a mission-driven professional network of pro-bono contributors dedicated to improving access to STEM education and career pathways for underserved middle school girls in New Jersey.</p>\n<p>Members contribute their professional skills and leverage their networks in service of the organization’s gender-equity agenda.Membership is a <strong>minimum six-month commitment of approximately six flexible hours per week </strong>and includes a $100 refundable deposit, returned after six months of active membership. K–12 educators, retirees, veterans, interns, and students are exempt from the deposit.</p>\n<h2>Overview</h2>\n<p><strong>This is a pro-bono  position.</strong> </p>\n<p>JerseySTEM is seeking an experienced <strong>Atlassian Tools Subject Matter Expert</strong> to support and optimize our use of Atlassian products, primarily Jira, Jira Service Management (Service Desk), and Confluence. This Pro-bono professional will serve as the go-to expert for Atlassian tooling, helping improve project tracking, collaboration, service workflows, and automation across the organization.</p>\n<p>This role reports directly to Productivity Stack Owner and works closely with cross-functional teams to understand needs, recommend best practices, and implement effective, sustainable solutions.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Serve as the subject matter expert (SME) for Atlassian tools which include Jira DataCenter, Jira Service Management, and Confluence DataCenter.</li>\n <li>Establish baseline and ongoing operational and value metrics for Atlassian tools, including:</li>\n <ul>\n  <li>Usage and adoption by teams</li>\n  <li>Effectiveness of workflows and service processes</li>\n  <li>Overall value delivered to JerseySTEM</li>\n </ul>\n <li>Analyze and report on how Jira, Jira Service Management, and Confluence are used across the organization to help leadership understand current-state usage and opportunities for improvement.</li>\n <li>Collaborate with cross-functional teams to understand project, service, and documentation needs</li>\n <li>Configure, customize, and optimize Jira projects, workflows, dashboards, reports, and permissions</li>\n <li>Implement and manage automations to improve efficiency and reduce manual effort</li>\n <li>Integrate Atlassian tools with third-party applications (e.g., collaboration, reporting, CRM tools)</li>\n <li>Support and enhance Jira Service Management processes, including request types, queues, SLAs, and automations</li>\n <li>Provide guidance, best practices, and light training to users as needed</li>\n <li>Identify opportunities to improve visibility, collaboration, and operational efficiency through Atlassian tooling</li>\n <li>Ensure solutions are scalable, user-friendly, and aligned with organizational goals</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>5+ years of hands-on experience managing and administering the Atlassian suite, including Jira, ServiceDesk, Confluence</li>\n <li>Proven experience integrating Atlassian tools with third-party applications</li>\n <li>Strong expertise in automation within the Atlassian ecosystem</li>\n <li>Solid understanding of project management and service management best practices</li>\n <li>Experience gathering requirements and translating business needs into technical solutions</li>\n <li>Ability to work independently and communicate effectively with technical and non-technical stakeholders</li>\n</ul>\n<h3><strong>Nice-to-Have Qualifications</strong></h3>\n<ul>\n <li>Experience with <strong>migrations from Atlassian to other platforms</strong> (or vice versa)</li>\n <li>Atlassian Cloud experience.</li>\n <li>Atlassian certifications</li>\n <li>Experience supporting nonprofit or pro-bono members based organizations</li>\n <li>Familiarity with marketplace apps, APIs, or advanced integrations</li>\n</ul>\n<h3><strong>Time Commitment</strong></h3>\n<ul>\n <li>6 hours per week</li>\n <li>6–12 month commitment preferred to ensure continuity and meaningful impact</li>\n</ul>\n<h3><strong>Why join JerseySTEM as a Pro-bono member?</strong></h3>\n<ul>\n <li>Apply your professional expertise to support a mission-driven nonprofit</li>\n <li>Make a measurable impact on how teams collaborate and deliver work</li>\n <li>Gain nonprofit leadership experience while working with passionate volunteers</li>\n</ul>",
    "directApply": true,
    "jobLocation": [
      {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "UNAVAILABLE",
          "addressRegion": "UNAVAILABLE",
          "streetAddress": "Remote",
          "addressCountry": "US",
          "addressLocality": "UNAVAILABLE",
          "postOfficeBoxNumber": "UNAVAILABLE"
        }
      }
    ],
    "validThrough": "2027-06-06T20:32:28.725Z",
    "employmentType": "OTHER",
    "jobLocationType": "TELECOMMUTE",
    "responsibilities": "- Serve as the subject matter expert (SME) for Atlassian tools which include Jira DataCenter, Jira Service Management, and Confluence DataCenter.\r\n- Establish baseline and ongoing operational and value metrics for Atlassian tools, including:\r\n- Usage and adoption by teams\r\n\r\n- Effectiveness of workflows and service processes\r\n\r\n- Overall value delivered to JerseySTEM\r\n\r\n- Analyze and report on how Jira, Jira Service Management, and Confluence are used across the organization to help leadership understand current-state usage and opportunities for improvement.\r\n\r\n- Collaborate with cross-functional teams to understand project, service, and documentation needs\r\n\r\n- Configure, customize, and optimize Jira projects, workflows, dashboards, reports, and permissions\r\n\r\n- Implement and manage automationsto improve efficiency and reduce manual effort\r\n\r\n- Integrate Atlassian tools with third-party applications (e.g., collaboration, reporting, CRM tools)\r\n\r\n- Support and enhance Jira Service Management processes, including request types, queues, SLAs, and automations\r\n\r\n- Provide guidance, best practices, and light training to users as needed\r\n\r\n- Identify opportunities to improve visibility, collaboration, and operational efficiency through Atlassian tooling\r\n\r\n- Ensure solutions are scalable, user-friendly, and aligned with organizational goals",
    "hiringOrganization": {
      "name": "JerseySTEM, Inc.",
      "@type": "Organization",
      "sameAs": "https://jerseystem.org/"
    },
    "occupationalCategory": "TECH: Technology"
  },
  "detail_meta": {
    "url": "https://volunteers-jerseystem.icims.com/jobs/2521/tech202%3a-atlassian-administrator---sme/job?in_iframe=1",
    "http_status": 200,
    "content_type": "text/html;charset=UTF-8",
    "response_bytes": 46632,
    "compact_response_bytes": 6938,
    "original_response_bytes": 46632
  },
  "sitemap_job": {
    "id": "2521",
    "url": "https://volunteers-jerseystem.icims.com/jobs/2521/tech202%3a-atlassian-administrator---sme/job",
    "slug": "tech202%3a-atlassian-administrator---sme",
    "lastmod": "2026-03-31T19:34:26-04:00"
  },
  "detail_errors": []
}