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    "requisitionDescription": "<div><div><div><div><p data-pasted=\"true\" style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Company Overview</strong></span></p><p style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">At Allia Health Group, we don&rsquo;t just follow industry trends&mdash;we redefine them. Our mission is to commoditize anti-aging solutions, making them affordable and accessible to the average consumer&mdash;not just the wealthy. By offering customized and cost-effective wellness products that follow cost-containment models, we aim to improve people&rsquo;s quality of life and meet them wherever they are on their health journey.</span></p><p style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Job Summary</strong></span></p><p style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Allia Health is seeking a dedicated and detail-oriented IT Operations Lead. This position will establish and lead structured support and monitoring-first operations across the organization. The IT Operations Lead will serve as the primary architect for the HaloITSM platform and lead the transition from a fragmented MSP model to a high-performing internal IT operations team. This role is critical in ensuring infrastructure, networking, SaaS governance, and endpoint security remain aligned with HIPAA Security Rule and SOC 2 Type 2 standards while supporting operational continuity across healthcare environments.</span></p><p style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Please note that this shift schedule is Monday through Friday from 8:00 AM to 5:00 PM; however, hours may be adjusted based on business needs, and flexibility in availability is expected to support teams and operational demands.</span></p><p style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Key Responsibilities</strong></span></p><ul><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Leverage Halo&rsquo;s AI capabilities to automate Tier 1 support tasks, intelligent ticket triaging, and service catalog management</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Architect and support networking environments including VLANs, VPNs, routing, firewalls, and Windows/cloud server infrastructure</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Manage and maintain VoIP infrastructure to ensure high-availability voice communications and secure call data handling</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Deploy and manage Zero Trust tools and secure enclaves, including Venn, to protect remote and BYOD endpoints</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Oversee SaaS governance and Google Workspace administration to ensure identity management consistency and operational efficiency</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Implement proactive monitoring solutions with clearly defined alert ownership across infrastructure and SaaS systems</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&nbsp;Enforce maintenance windows and Hypercare support models to minimize downtime impacting operations</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&nbsp;Collaborate cross-functionally with business and operational leaders to support scalable IT infrastructure and service delivery</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Maintain compliance with HIPAA, SOC 2, audit-log integrity, and system restoration requirements</span></li></ul><p style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>What We Require</strong></span></p><ul><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Bachelor&rsquo;s degree in Information Technology, Computer Science, Cybersecurity, or a related technical field</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Equivalent combination of education and 8+ years of progressive IT infrastructure and operations leadership experience may be considered</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Minimum of 5 years of IT Operations experience with demonstrated success implementing enterprise-grade ITSM platforms</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Strong experience with networking concepts including TCP/IP, firewalls, VLANs, VPNs, and routing</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Experience administering Windows and/or Linux server environments</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Knowledge of SaaS lifecycle management and cloud-based collaboration tools</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Deep understanding of HIPAA and SOC 2 compliance requirements</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Experience supporting Zero Trust or secure enclave endpoint security models</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Familiarity with cloud-based VoIP systems and integrations</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Strong communication, problem-solving, organizational, and leadership skills</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Ability to work in a hybrid Houston-based environment supporting local operations</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">ITIL 4 Foundation or Practitioner Certification required</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">CompTIA Network+ or CCNA certification required</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">CompTIA Security+ or SSCP certification required</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Preferred Requirement(s)</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Google Workspace Professional Administrator Certification</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Certified HIPAA Security Professional (CHSP) or HCISPP certification</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">HaloITSM Administrator Certification</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Experience supporting healthcare or regulated clinical environments</span></li><li style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Experience transitioning organizations from MSP-supported operations to internal IT support models</span></li></ul><p style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>What We Offer</strong></span></p><p style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Full benefits package including medical, vision, dental, 401(k) with company match, PTO, Flex days, holidays, and more!</span></p><p style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Allia Health does not provide employment visa sponsorship now or in the future. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.</span></p><p style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Equal Opportunity Employer Statement</strong></span></p><p style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong><em>Allia Health</em></strong><em>&nbsp;is proud to be an Equal Opportunity Employer where we are committed to fostering a diverse and inclusive workplace. We are committed to cultivating a culture where all team members feel valued &amp; respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other characteristics protected by applicable law.</em></span></p><p style=\"line-height: 1;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><em>If you have any questions or require immediate assistance or accommodations during the application or interview process, please contact us at <a target=\"_blank\" rel=\"noopener noreferrer\" data-fr-linked=\"true\" href=\"mailto:[email protected]\" style=\"font-size: 16px;\">[email protected]</a>.</em></span></p></div></div></div></div>\n",
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