Hybrid Late Stage Collections Specialist, I

{
  "content_hash": "b3024f5024bab7d45593e855a6d93f13ae19fdf7adc9dcd99766104684ac76d8",
  "source_hash": "915f87d8b52158838f9b16eeadb83ac80d683183baf0ca8c5737ef86af1810b3",
  "last_changed_at": "2026-06-20T12:43:40.160Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Orange, CA, United States",
    "city": "Orange",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 1.5,
  "salary_min": 23.5,
  "inferred_at": "2026-06-20T12:43:40.110Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Orange, CA, United States",
      "city": "Orange",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": "hour",
  "workplace_type": "hybrid",
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "Id": "4182",
    "Title": "Hybrid Late Stage Collections Specialist, I",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": "Collections",
    "JobGrade": null,
    "JobLevel": null,
    "JobShift": null,
    "WorkDays": null,
    "WorkHours": null,
    "WorkYears": null,
    "Department": null,
    "HotJobFlag": false,
    "StudyLevel": null,
    "WorkMonths": null,
    "WorkerType": null,
    "GeographyId": 300000013344711,
    "JobFamilyId": 300000018264201,
    "JobFunction": null,
    "JobSchedule": "Full time",
    "BusinessUnit": null,
    "ContractType": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": "US",
        "Region1": "Orange",
        "Region2": "CA",
        "Region3": null,
        "Building": null,
        "Latitude": "33.78765",
        "Longitude": "-117.8816",
        "LocationId": 300002282043857,
        "PostalCode": "92868",
        "TownOrCity": "Orange",
        "AddressLine1": "500 N State College Blvd",
        "AddressLine2": "Ste 1030",
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Orange, CA"
      }
    ],
    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": null,
    "RequisitionId": 300002566566302,
    "WorkplaceType": "Hybrid",
    "BusinessUnitId": 300000001909045,
    "OrganizationId": 300000018254859,
    "GeographyNodeId": 300002282485592,
    "JobFunctionCode": null,
    "LegalEmployerId": 300000001911007,
    "PrimaryLocation": "Orange, CA, United States",
    "RequisitionType": "Employee",
    "NumberOfOpenings": null,
    "WorkplaceTypeCode": "ORA_HYBRID",
    "BeFirstToApplyFlag": false,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ExternalContactName": null,
    "ShortDescriptionStr": "We encourage collaboration, innovative thinking and work that endures. We reward initiative and informed decisions while empowering you to act in the best interests of our customers and our company.",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": null,
    "OtherRequisitionTitle": null,
    "requisitionFlexFields": [],
    "ApplyWhenNotPostedFlag": true,
    "DomesticTravelRequired": null,
    "ExternalDescriptionStr": "<p><strong>Come join our amazing team and work a hybrid schedule!</strong></p><p>&nbsp;</p><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">The Late Stage Collections Specialist I will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. This level of Loan Counselor may need to escalate borrowers with loan workout or loan modification needs to a higher level Loan Counselor. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.&nbsp;</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">This role is the first level of the Loan Counselor job family and incumbents generally perform work of low to moderate complexity.<span>&nbsp; </span>Incumbents are able to perform collections activities and may still be learning the loan workout functions performed by the Loan Counselor job family. &nbsp;The pay for this position is $23.50 per hour + monthly incentive, in addition of a pay differential of $1.50 per hour for being fully bilingual English/Spanish.</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>What you’ll do:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Counsels borrowers on their options through education of alternative solutions.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Negotiate reasonable payment arrangements with borrowers, assembles and provides the required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">May function as the single point of contact for a borrower.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Assist with loan servicing website payments, denied access, password resets.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Respond to escrow, loss draft and closing document inquiries.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Provide status on a wide variety of loan servicing functions including loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Perform other duties as assigned.</span></li></ul><p style=\"line-height: normal;\">&nbsp;</p><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>What you’ll need:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">High school diploma or equivalent work experience.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Experience in the Banking, Mortgage/Loan Servicing industries preferred.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Knowledge of or ability to learn requirements of the Fair Debt Collection Practices Act.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Knowledge of relevant and industry-specific computer software packages.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Strong verbal communication skills – ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Basic to Intermediate math skills (i.e., add, subtract, multiply, and divide and to record, balance, and check results for accuracy).&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to understand basic collection issues and to collaborate and explore alternative solutions.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to apply state, federal and company requirements and make proper decisions.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to organize thoughts and ideas into understandable terminology.</span></li></ul><p style=\"line-height: normal;\">&nbsp;</p><p style=\"line-height: normal;\"><strong>Our Company:</strong></p><p style=\"line-height: normal;\">Carrington Mortgage Services&nbsp;is part of The Carrington Companies,&nbsp;which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit:&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.carringtonmortgage.com/\">www.carringtonmortgage.com</a>.</p><p style=\"line-height: normal;\"><strong>What We Offer:</strong></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\">Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.</li><li style=\"line-height: normal;\">Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.</li><li style=\"line-height: normal;\">Customized training programs to help you advance your career.</li><li style=\"line-height: normal;\">Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.</li><li style=\"line-height: normal;\">Educational Reimbursement.</li><li style=\"line-height: normal;\">Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit:&nbsp;<u>carringtoncf.org.</u></li></ul><p style=\"line-height: normal;\">&nbsp;</p><p style=\"line-height: normal;\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://oag.ca.gov/privacy/ccpa\">https://oag.ca.gov/privacy/ccpa</a></p><p style=\"line-height: normal;\"><strong>Notice to all applicants: Carrington does not do interviews or make offers via text or chat.&nbsp;</strong></p>",
    "ObjectVerNumberProfile": null,
    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "",
    "ExternalPostedStartDate": "2026-06-16T17:42:37+00:00",
    "ExternalQualificationsStr": "",
    "InternalQualificationsStr": "",
    "OrganizationDescriptionStr": "",
    "primaryLocationCoordinates": [
      {
        "Latitude": "33.78787",
        "Longitude": "-117.85071",
        "CountryCode": "US",
        "GeographyId": 300000013344711,
        "GeographyNodeId": 300002282485592
      }
    ],
    "ExternalResponsibilitiesStr": "",
    "InternalResponsibilitiesStr": "",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "4182",
    "Title": "Hybrid Late Stage Collections Specialist, I",
    "JobType": null,
    "Distance": 1781568000000,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": 8,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-06-16",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 300000013344711,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": "US",
        "Region1": "Orange",
        "Region2": "CA",
        "Region3": null,
        "Building": null,
        "Latitude": 33.78765,
        "Longitude": -117.8816,
        "LocationId": 300002282043857,
        "PostalCode": "92868",
        "TownOrCity": "Orange",
        "AddressLine1": "500 N State College Blvd",
        "AddressLine2": "Ste 1030",
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Orange, CA"
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "Hybrid",
    "BusinessUnitId": 300000001909045,
    "OrganizationId": 300000018254859,
    "PostingEndDate": null,
    "LegalEmployerId": 300000001911007,
    "PrimaryLocation": "Orange, CA, United States",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": "ORA_HYBRID",
    "BeFirstToApplyFlag": false,
    "WorkDurationMonths": null,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ShortDescriptionStr": "We encourage collaboration, innovative thinking and work that endures. We reward initiative and informed decisions while empowering you to act in the best interests of our customers and our company.",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "US",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://emvo.fa.us2.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%224182%22,siteNumber=CX_3002",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 12119
  },
  "detail_errors": []
}