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Guest Relations Representative

Lazyriverproducts · Active · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyLazyriverproducts
TitleGuest Relations Representative
Normalized title-
Department / team-
Location-
Work model-
Employment type-
Salary-
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen— / 2026-05-30
Changed / last seen2026-05-30 / 2026-06-06

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Company jobsActive postings from Lazyriverproducts.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through JazzHR / ApplyToJob.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyLazyriverproducts
Sourceeae842b9-74d2-45a6-ae4b-0845acb0f5ec
ATS providerJazzHR / ApplyToJob

Description

Guest Relations "GR" Representative The Guest Relations Representative "GRR" is responsible for greeting, verifying ID’s, and allowing entry of customers into the retail dispensary sales floor while maintaining compliance at all times. The GRR will provide direction and information to customers and visitors of the company’s products, specials, services, and events. Guest Relation Reps work with direct supervision of Retail Leadership and reports directly to the General Manager. Core Tasks and Responsibilities - Verifying government-issued photo ID’s by using a scanning device to scan valid government issued photo IDs. to ensure 21+ entry.   Answer incoming phone calls, check voicemails, may monitor company’s customer service email account. Being the face of the company, provide information to customers as they enter about the company’s products, specials, services, and events. Alerts retail leadership of incoming deliveries using the appropriate Walkie Talkie code. Maintain awareness of parking lot and main entrance activity and report any suspicious activity to the manager on duty on the same day the activity is witnessed. Communicate with LRP personnel via Walkie Talkie to maintain customer traffic flow, minimize wait times, and maximize sales and customer satisfaction. Direct visitors or vendors to the appropriate entrance (visitors or vendors must sign in the appropriate logbook, wear a visible guest badge, and be always accompanied by LRP personnel). Direct solicitors or unplanned communicators or visitors to contact the company’s general customer service email, or if job seeking, provide Careers business cards and/or direct to the LRP Careers page found on our website.  Maintain the confidentiality of all LRP employees at all times. Maintain organization and cleanliness of GR, including the GR bathroom. Monitor surveillance cameras to assist with the maintenance of customer traffic flow. Receives incoming package deliveries that are delivered to the front door and communicates the appropriate Walkie Talkie code to Retail Leadership. Report customer requests to Retail Leadership when applicable, and contact customers to communicate previous requests, if applicable.  Report customer complaints to Retail-Leadership promptly. Maintain awareness of customer input and suggest changes to Retail-Leadership to improve services or products. Contributes to the development of new concepts, policies, and procedures as necessary to perform job duties and tasks. Maintain knowledge of all LRP products and services.  Maintain an in-depth industry wide knowledge of products and strains in Massachusetts. Maintain a continuous state of alertness to ensure the highest safety standards for customers, fellow employees, products, and the facility. Maintain accurate and up-to-date knowledge on state and local laws pertaining to adult-use marijuana and dispensing adult-use marijuana. Follow established LRP policies and procedures at all times. Additional duties as assigned. Education and Experience - High School Diploma, GED or equivalent required. College degree preferred. At least 2 years of proven customer service experience or related experience is required. Knowledge of Windows OS, basic computer navigation, and Office 365 applications such as Outlook, Word and Excel required. Experience with Dutchie or other Seed-to-Sale POS experience is a plus. Adult-Use Massachusetts Retail cannabis industry experience preferred. Multilingual abilities to assist a diverse customer base is a plus. Physical Requirement/Work Environment – Retail store work environment. Must be able to work without leaving workstation excessively outside of regular break. Must have the ability to perform work related activities for shift duration including repetitive motions and use of hands. This job function may include sitting or standing for extended periods of time, as well as stooping, bending over, and/or crouching. Must be able to lift, carry, and balance up to 15 pounds. Knowledge – Administrative — Knowledge of administrative tasks. Computer Software — Knowledge of Windows OS, basic computer navigation, and Office 365 applications such as Outlook, Word and Excel. Knowledge and understanding of state and local cannabis laws and how they apply to the operations of Lazy River Products. Skills - Superior customer service skills, including telephone etiquette. Excellent organizational, attention to detail, and analytical skills. Strong written and verbal communication skills. Ability to multi-task and adjust to shifting priorities in a fast-paced environment. Commitment to learning and continuous development. Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Service Orientation — Actively looking for ways to help people; service-oriented. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Time Management — Managing one's own time and the time of others and multitasking. Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Abilities - Ability to learn new computer software. Ability to educate consumers and connect with customers. Fluent in the English language, both verbal and written. Ability to adapt with software updates and procedures. Additional Requirements –

Full job record

Job ID4f13e6ccb6c568946379e467851d91ee4b6efbf3
Org ID1743bbfe-229a-4b13-a0e7-8aab26cd146e
Source IDeae842b9-74d2-45a6-ae4b-0845acb0f5ec
Board IDeae842b9-74d2-45a6-ae4b-0845acb0f5ec
Providerjazzhr
Provider Job KeyEHVT00RRn2
TitleGuest Relations Representative
Normalized Title—
Statusactive
Activeyes
Location Text—
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
Country—
Region—
City—
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://lazyriverproducts.applytojob.com/apply/EHVT00RRn2/Guest-Relations-Representative
Apply URLhttps://lazyriverproducts.applytojob.com/apply/EHVT00RRn2/Guest-Relations-Representative
First Seen At2026-05-30 06:09:17Z
Last Seen At2026-06-06 10:52:53Z
Last Checked At2026-06-06 10:52:53Z
Last Changed At2026-05-30 06:09:17Z
Inactive At—
Source Posted At—
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=lazyriverproducts/date=2026-06-06/2026-06-06T10-52-52-669Z-4c8f085319747d65b4a42d92fd0de9e965ee3134bd9052dbd20479e79f403fc2.json
Event Fields
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  "last_changed_at": "2026-05-30T06:09:17.332Z",
  "active_status": "active"
}
Parsed Structured
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  "inferred_at": "2026-06-06T10:52:53.021Z",
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Extensions
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Native Structured
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  "detail": {
    "url": "https://lazyriverproducts.applytojob.com/apply/jobs/details/EHVT00RRn2?&",
    "heading": "Guest Relations Representative",
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    "canonical_url": "https://lazyriverproducts.applytojob.com/apply/EHVT00RRn2/Guest-Relations-Representative",
    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<span style=\"font-size:18px;\"><b><u>Guest Relations \"GR\" Representative</u></b></span><br><span style=\"font-size:10pt;\"><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">The Guest Relations Representative \"GRR\" is responsible for greeting, verifying ID&#8217;s, and allowing entry of customers into the retail dispensary sales floor while maintaining compliance at all times. The GRR will provide direction and information to customers and visitors of the company&#8217;s products, specials, services, and events. Guest Relation Reps </span></span><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Roboto;\"><span style=\"color:#202124;\">work with direct supervision of Retail Leadership and reports directly to the General Manager.</span></span></span></span></span></span><h1><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">Core Tasks and Responsibilities -</span></span></span></span></strong></h1><ul><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">Verifying government-issued photo ID&#8217;s by using a scanning device to scan valid government issued photo IDs. to ensure 21+ entry.&#160;&#160; </span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">Answer incoming phone calls, check voicemails, may monitor company&#8217;s customer service email account. </span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">Being the face of the company, provide information to customers as they enter about the company&#8217;s products, specials, services, and events. </span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">Alerts retail leadership of incoming deliveries using the appropriate Walkie Talkie code.</span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">Maintain awareness of parking lot and main entrance activity and report any suspicious activity to the manager on duty on the same day the activity is witnessed.</span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-right:32px;margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\"><span style=\"letter-spacing:-0.2pt;\">Communicate</span></span></span> <span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">with LRP personnel via Walkie Talkie to maintain customer traffic flow, minimize wait times, and maximize sales and customer satisfaction.</span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-right:32px;margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\"><span style=\"letter-spacing:-0.35pt;\">Direct </span></span></span><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">visitors or vendors to the appropriate entrance (visitors or vendors must sign in the appropriate logbook, wear a visible guest badge, and be always accompanied by LRP personnel).</span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">Direct solicitors or unplanned communicators or visitors to contact the company&#8217;s general customer service email, or if job seeking, provide Careers business cards and/or direct to the LRP Careers page found on our website.&#160; </span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">Maintain the confidentiality of all LRP employees at all times.</span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">Maintain organization and cleanliness of GR, including the GR bathroom.</span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-right:32px;margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">Monitor surveillance cameras to assist with the maintenance of customer traffic flow.</span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">Receives incoming package deliveries that are delivered to the front door and communicates the appropriate Walkie Talkie code to Retail Leadership.</span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">Report customer requests to Retail Leadership when applicable, and contact customers to communicate previous requests, if applicable.&#160; </span></span></span></span></li><li style=\"margin-right:65px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\">Report customer complaints to Retail-Leadership promptly.</span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-right:13px;margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\"><span style=\"letter-spacing:-0.3pt;\">Maintain </span></span></span><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">awareness of customer input and suggest changes to Retail-Leadership to improve services or products.</span></span></span></span></li><li style=\"margin-top:1px;margin-right:30px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\">Contributes to the development of new concepts, policies, and procedures as necessary to perform job duties and tasks.</span></span></span></span></li><li style=\"margin-right:35px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\"><span style=\"letter-spacing:-0.3pt;\">Maintain</span></span> <span style=\"font-family:Roboto;\">knowledge of all LRP products and services.&#160; </span></span></span></span></li><li style=\"margin-right:35px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\">Maintain an in-depth industry wide knowledge of products and strains in Massachusetts. </span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-right:48px;margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\"><span style=\"letter-spacing:-0.3pt;\">Maintain</span></span></span> <span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">a continuous state of alertness to ensure the highest safety standards for customers, fellow employees, products, and the facility.</span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-right:7px;margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\"><span style=\"letter-spacing:-0.3pt;\">Maintain</span></span></span> <span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">accurate and up-to-date knowledge on state and local laws pertaining to adult-use marijuana and dispensing adult-use marijuana.</span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-right:21px;margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\"><span style=\"letter-spacing:-0.3pt;\">Follow </span></span></span><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">established LRP policies and procedures at all times.</span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">Additional duties as assigned.</span></span></span></span></li></ul><h1><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">Education and Experience -</span></span></span></span></strong></h1><ul><li style=\"margin-right:36px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\">High School Diploma, GED or equivalent required.</span></span></span></span></li><li style=\"margin-right:36px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\">College degree preferred.</span></span></span></span></li><li style=\"margin-right:36px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\">At least 2 years of proven customer service experience or related experience is required.</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\"><span style=\"color:#000000;\">Knowledge of Windows OS, basic computer navigation, and Office 365 applications such as Outlook, Word and Excel required.</span></span></span></span></span></span></li><li style=\"margin-right:36px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\">Experience with Dutchie or other Seed-to-Sale POS experience is a plus.</span></span></span></span></li><li style=\"margin-right:36px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\">Adult-Use Massachusetts Retail cannabis industry experience preferred.</span></span></span></span></li><li style=\"margin-right:36px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\">Multilingual abilities to assist a diverse customer base is a plus.</span></span></span></span></li></ul><h1><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">Physical Requirement/Work Environment &#8211;</span></span></span></span></strong></h1><ul><li><span style=\"font-size:11pt;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\">Retail store work environment.</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\">Must be able to work without leaving workstation excessively outside of regular break.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\"><span style=\"font-weight:normal;\">Must have the ability to perform work related activities for shift duration including repetitive motions and use of hands.</span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#202124;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\"><span style=\"color:#000000;\">This job function may include sitting or standing for extended periods of time, as well as stooping, bending over, and/or crouching.</span></span></span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#202124;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\"><span style=\"color:#000000;\">Must be able to lift, carry, and balance up to 15 pounds.</span></span></span></span></span></span></span></li></ul><h1><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">Knowledge &#8211; </span></span></span></span></strong></h1><ul><li><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\"><span style=\"color:#000000;\">Administrative&#160;&#8212; Knowledge of administrative tasks. </span></span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\"><span style=\"color:#000000;\">Computer Software&#160;&#8212; </span></span><span style=\"font-family:Roboto;\"><span style=\"color:#000000;\">Knowledge of Windows OS, basic computer navigation, and Office 365 applications such as Outlook, Word and Excel.</span></span></span></span></span></span></li><li style=\"margin-right:36px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\">Knowledge and understanding of state and local cannabis laws and how they apply to the operations of Lazy River Products.</span></span></span></span></li></ul><h1><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">Skills -</span></span></span></span></strong></h1><ul><li style=\"margin-right:36px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\">Superior customer service skills, including telephone etiquette.</span></span></span></span></li><li style=\"margin-right:36px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\">Excellent organizational, attention to detail, and analytical skills.</span></span></span></span></li><li style=\"margin-right:36px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\">Strong written and verbal communication skills.</span></span></span></span></li><li style=\"margin-right:36px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\">Ability to multi-task and adjust to shifting priorities in a fast-paced environment.</span></span></span></span></li><li style=\"margin-right:36px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\">Commitment to learning and continuous development.</span></span></span></span></li><li style=\"margin-right:36px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\"><span style=\"color:#000000;\">Active Listening&#160;&#8212; Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.</span></span></span></span></span></span></span></li><li style=\"margin-right:36px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\"><span style=\"color:#000000;\">Service Orientation&#160;&#8212; Actively looking for ways to help people; service-oriented.</span></span></span></span></span></span></span></li><li style=\"margin-right:36px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\"><span style=\"color:#000000;\">Critical Thinking&#160;&#8212; Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.</span></span></span></span></span></span></span></li><li style=\"margin-right:36px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\"><span style=\"color:#000000;\">Complex Problem Solving&#160;&#8212; Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.</span></span></span></span></span></span></span></li><li style=\"margin-right:36px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\"><span style=\"color:#000000;\">Time Management&#160;&#8212; Managing one's own time and the time of others and multitasking.</span></span></span></span></span></span></span></li><li style=\"margin-right:36px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\"><span style=\"color:#000000;\">Monitoring&#160;&#8212; Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.</span></span></span></span></span></span></span></li></ul><h1><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">Abilities -</span></span></span></span></strong></h1><ul><li style=\"margin-right:36px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\">Ability to learn new computer software.</span></span></span></span></li><li style=\"margin-right:36px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\">Ability to educate consumers and connect with customers. </span></span></span></span></li><li style=\"margin-right:36px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\"><span style=\"color:#000000;\">Fluent in the English language, both verbal and written.</span></span></span></span></span></span></span></li><li style=\"margin-right:36px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:'Trebuchet MS', sans-serif;\"><span style=\"font-family:Roboto;\">Ability to adapt with software updates and procedures.</span></span></span></span></li></ul><div style=\"margin-right:36px;margin-left:8px;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Roboto;\">Additional Requirements &#8211;</span></span></span></span></strong>",
    "description_text": "Guest Relations \"GR\" Representative\n The Guest Relations Representative \"GRR\" is responsible for greeting, verifying ID’s, and allowing entry of customers into the retail dispensary sales floor while maintaining compliance at all times. The GRR will provide direction and information to customers and visitors of the company’s products, specials, services, and events. Guest Relation Reps work with direct supervision of Retail Leadership and reports directly to the General Manager. Core Tasks and Responsibilities -\n Verifying government-issued photo ID’s by using a scanning device to scan valid government issued photo IDs. to ensure 21+ entry.\n Answer incoming phone calls, check voicemails, may monitor company’s customer service email account.\n Being the face of the company, provide information to customers as they enter about the company’s products, specials, services, and events.\n Alerts retail leadership of incoming deliveries using the appropriate Walkie Talkie code.\n Maintain awareness of parking lot and main entrance activity and report any suspicious activity to the manager on duty on the same day the activity is witnessed.\n Communicate with LRP personnel via Walkie Talkie to maintain customer traffic flow, minimize wait times, and maximize sales and customer satisfaction.\n Direct visitors or vendors to the appropriate entrance (visitors or vendors must sign in the appropriate logbook, wear a visible guest badge, and be always accompanied by LRP personnel).\n Direct solicitors or unplanned communicators or visitors to contact the company’s general customer service email, or if job seeking, provide Careers business cards and/or direct to the LRP Careers page found on our website.\n Maintain the confidentiality of all LRP employees at all times.\n Maintain organization and cleanliness of GR, including the GR bathroom.\n Monitor surveillance cameras to assist with the maintenance of customer traffic flow.\n Receives incoming package deliveries that are delivered to the front door and communicates the appropriate Walkie Talkie code to Retail Leadership.\n Report customer requests to Retail Leadership when applicable, and contact customers to communicate previous requests, if applicable.\n Report customer complaints to Retail-Leadership promptly.\n Maintain awareness of customer input and suggest changes to Retail-Leadership to improve services or products.\n Contributes to the development of new concepts, policies, and procedures as necessary to perform job duties and tasks.\n Maintain knowledge of all LRP products and services.\n Maintain an in-depth industry wide knowledge of products and strains in Massachusetts.\n Maintain a continuous state of alertness to ensure the highest safety standards for customers, fellow employees, products, and the facility.\n Maintain accurate and up-to-date knowledge on state and local laws pertaining to adult-use marijuana and dispensing adult-use marijuana.\n Follow established LRP policies and procedures at all times.\n Additional duties as assigned.\n Education and Experience -\n High School Diploma, GED or equivalent required.\n College degree preferred.\n At least 2 years of proven customer service experience or related experience is required.\n Knowledge of Windows OS, basic computer navigation, and Office 365 applications such as Outlook, Word and Excel required.\n Experience with Dutchie or other Seed-to-Sale POS experience is a plus.\n Adult-Use Massachusetts Retail cannabis industry experience preferred.\n Multilingual abilities to assist a diverse customer base is a plus.\n Physical Requirement/Work Environment –\n Retail store work environment.\n Must be able to work without leaving workstation excessively outside of regular break.\n Must have the ability to perform work related activities for shift duration including repetitive motions and use of hands.\n This job function may include sitting or standing for extended periods of time, as well as stooping, bending over, and/or crouching.\n Must be able to lift, carry, and balance up to 15 pounds.\n Knowledge –\n Administrative — Knowledge of administrative tasks.\n Computer Software — Knowledge of Windows OS, basic computer navigation, and Office 365 applications such as Outlook, Word and Excel.\n Knowledge and understanding of state and local cannabis laws and how they apply to the operations of Lazy River Products.\n Skills -\n Superior customer service skills, including telephone etiquette.\n Excellent organizational, attention to detail, and analytical skills.\n Strong written and verbal communication skills.\n Ability to multi-task and adjust to shifting priorities in a fast-paced environment.\n Commitment to learning and continuous development.\n Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.\n Service Orientation — Actively looking for ways to help people; service-oriented.\n Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.\n Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.\n Time Management — Managing one's own time and the time of others and multitasking.\n Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.\n Abilities -\n Ability to learn new computer software.\n Ability to educate consumers and connect with customers.\n Fluent in the English language, both verbal and written.\n Ability to adapt with software updates and procedures.\n Additional Requirements –",
    "jsonld_jobposting": null
  },
  "list_job": {
    "id": "EHVT00RRn2",
    "title": "Guest Relations Representative",
    "detailUrl": "https://lazyriverproducts.applytojob.com/apply/jobs/details/EHVT00RRn2?&"
  },
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