Director of Technology Development

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    "city": "Coppell",
    "region": "TX",
    "country": "United States",
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{
  "lists": [
    {
      "text": "Key Responsibilities",
      "content": "<div>\n<h3>Systems Engineering &amp; Enterprise Platforms</h3>\n\n<li>Own systems engineering strategy across cloud, hybrid, and on-prem environments supporting enterprise and OSS-adjacent platforms.</li>\n<li>Drive platform stability, lifecycle management, automation, backup, and disaster recovery.</li>\n<li>Ensure architectural consistency and integration integrity across systems.</li>\n<li>Act as escalation owner for OAP-related customer or wholesale activation issues.</li>\n\n<h3>Network Engineering &amp; Connectivity</h3>\n\n<li>Partner with Network Operations and NOC teams to ensure internal networks support production fiber operations.</li>\n<li>Implement monitoring, observability, and proactive performance management.</li>\n<li>Support new product development through network and platform readiness.</li>\n<li>Eliminate manual provisioning through automation and hardened workflows.</li>\n\n<h3>IT Operations &amp; End-User Enablement</h3>\n\n<li>Lead corporate IT operations including end-user computing, endpoint lifecycle management, identity and access management, SaaS platforms, and IT service management.</li>\n<li>Establish ITIL-aligned service delivery practices including SLAs, escalation models, incident response, and change management.</li>\n<li>Standardize tools, security baselines, and configurations to improve reliability and employee experience.</li>\n<li>Serve as executive escalation point for critical IT outages and security incidents.</li>\n\n<h3>Operational Stability &amp; Platform Consolidation</h3>\n\n<li>Own stability across IT, systems, networks, OAP, and wholesale integrations.</li>\n<li>Drive vendor rationalization, system consolidation, and technical debt reduction.</li>\n<li>Lead incident management, root-cause analysis, and reliability improvements.</li>\n\n<h3>Leadership &amp; Team Development</h3>\n\n<li>Build and lead teams across IT Support, Systems Engineering, Network Engineering, and Platform Integration.</li>\n<li>Mentor senior engineers and technical leaders.</li>\n<li>Operate as a player-coach during critical initiatives or incidents.</li>\n\n</div>"
    },
    {
      "text": "Behavioral Competencies",
      "content": "<div>\n\n<li>Ownership &amp; Accountability – Owns outcomes end-to-end and enforces accountability.</li>\n<li>Operational Discipline – Brings structure, rigor, and repeatability to complex environments.</li>\n<li>Execution in Ambiguity – Thrives in startup and high-growth conditions.</li>\n<li>Collaborative Leadership – Builds trust across engineering, operations, finance, and executives.</li>\n<li>Calm Under Pressure – Leads decisively during outages and escalations.</li>\n<li>Continuous Improvement – Drives simplification, stability, and optimization.</li>\n\n</div>"
    },
    {
      "text": "Required Qualifications",
      "content": "<div>\n\n<li>Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).</li>\n<li>10+ years of experience in IT, systems engineering, network engineering, or platform operations.</li>\n<li>5+ years in senior technical leadership roles.</li>\n<li>Hands-on experience with Nokia platforms preferred.</li>\n<li>Experience integrating Order &amp; Activation Platforms (OAP) in fiber or telecom environments.</li>\n<li>Proven success stabilizing, consolidating, and scaling platforms in high-growth organizations.</li>\n<li>Strong executive communication and cross-functional leadership skills.</li>\n\n</div>"
    },
    {
      "text": "Measures of Success",
      "content": "<div>\n\n<li>Stable, predictable IT and platform operations.</li>\n<li>Reduced outages, failed activations, and wholesale integration defects.</li>\n<li>Simplified and consolidated technology landscape.</li>\n<li>Scalable foundation supporting sustained fiber and wholesale growth.</li>\n<li>High confidence from executives, operations teams, and partners.</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1776097120001,
  "updatedAt": null,
  "categories": {
    "team": "Engineering",
    "location": "Coppell, TX",
    "commitment": "Full Time",
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