Strategic Digital Account Manager

{
  "content_hash": "61d3515e31ea1db3a99cbaf7f2413f9d0211b1ac2c9cacbd7698937b40dc04a1",
  "source_hash": "6e4b03a12102078795572c42d15dc15bb8f8920e285d32824e02f8ce9e6a95ab",
  "last_changed_at": "2026-05-30T05:40:08.842Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Cape Town, Eastern Cape, South Africa",
    "city": "Cape Town",
    "region": "Eastern Cape",
    "country": "South Africa",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:18:56.288Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Cape Town, Eastern Cape, South Africa",
      "city": "Cape Town",
      "region": "Eastern Cape",
      "country": "South Africa",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "South Africa"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "67",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": "Cape Town",
      "state": null,
      "country": "South Africa",
      "province": "Eastern Cape"
    },
    "departmentId": "18446",
    "locationType": "1",
    "jobOpeningName": "Strategic Digital Account Manager",
    "departmentLabel": "Client Ops",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2025-07-03",
    "atsLocation": {
      "city": "Cape Town",
      "state": "Eastern Cape",
      "country": "South Africa",
      "countryId": "191"
    },
    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About Skale</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Skale is an <span style=\"font-weight: bold\">organic growth agency </span>helping top SaaS and tech brands build predictable, scalable revenue through organic channels. We’ve grown by focusing on what actually drives pipeline: strategy, execution, and results, not vanity metrics. We don’t just do SEO - we build organic revenue engines for ambitious B2B tech and SaaS brands. That now includes traditional SEO and Generative Engine Optimization (for AI and LLM-driven search).</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We work from home-office, move fast, and believe in ownership and autonomy. Our team spans strategy, content, link building, and implementation, all under one roof.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We’re looking for a strategic Digital Account Manager to build strong relationships with our SaaS and tech clients and guide them toward long-term organic growth.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">This is a <span style=\"font-weight: bold\">strategic account management role</span> — not an execution role.</span><br></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">You don’t need to be an SEO expert — you’ll work closely with our specialists and learn how SEO ties to business outcomes. Your value is in translating strategy, advising clients, and driving account success.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">This role is ideal for someone who is commercially minded, confident with clients, and excited to grow into a senior account management role.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What You Will Own: </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Client Management &amp; Communication</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Serve as the primary point of contact, building trust with senior stakeholders (Heads of Marketing, VPs, C-suite).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Lead client calls with confidence, using a consultative approach.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Guide expectations, handle challenges constructively, and maintain strong relationships.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Strategic Account Growth</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Work alongside the SEO Strategists to understand clients’ business goals and connect SEO activity to KPIs and revenue impact</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Work with SEO Strategists to translate high-level strategy into clear client narratives.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Identify growth opportunities, including upsells or scope realignments.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support clients in navigating pivot moments by simplifying recommendations, not executing technical work.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Project &amp; Delivery Oversight</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure delivery teams (SEO, content, link building) are aligned on priorities and deadlines.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Review and contextualise deliverables before presenting to clients.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Track performance trends and surface insights with support from SEO Strategists.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Maintain organised documentation, folders, and key tools (training provided).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Manage scope and ensure recons are handled in a timely fashion.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Support Responsibilities:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-style: italic; font-weight: bold\">(You will receive training and team backing)</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Gathering performance data from tools (e.g., Nightwatch, Otterly, Looker Studio) and collaborating with Strategists on interpretation.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Using project tools like ClickUp, Slack, and Google Workspace — experience with <span style=\"font-style: italic\">similar</span> tools is sufficient.<br>Understanding foundational SEO concepts so you can speak to them confidently (no execution required).</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">You’ll Succeed in This Role If You Have:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">3-5  years’ experience in account management, digital marketing, consulting, or another client-facing strategic role.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong communication and EQ — you can build trust, manage expectations, and guide conversations confidently.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">A foundational understanding of marketing/SEO concepts <span style=\"font-weight: bold\">or the ability to learn quickly</span> (no execution experience required).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Comfort interpreting high-level performance data and connecting it to business impact.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Solid organisational and project management skills to keep multiple workstreams moving smoothly</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What we offer:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">🖥️ Home office role. This is a full-time position, working Monday to Friday (40 hours per week). </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">🏝 36 days paid annual leave. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">💻 €150 euros monthly co-working budget. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">🎯 Regular online team buildings and local meet-ups. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">📖 A strong culture of innovation &amp; learning - training &amp; development plans for each team member. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">💻 €500 set-up budget every 2 years to enhance your workspace. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">🌳 We have partnered with <a href=\"https://regreener.earth/skale\" target=\"_blank\" rel=\"noopener noreferrer\">Regreener </a>as part of our CSR strategy - it feels good to give something back!</span></li>\n</ul>",
    "compensation": null,
    "departmentId": "18446",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Strategic Digital Account Manager",
    "departmentLabel": "Client Ops",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://skale.bamboohr.com/careers/67",
    "employmentStatusLabel": "Full-Time"
  }
}