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Home › Companies › 0b9f0f20 E279 4fe7 8c5e F0ff8c593f75 19000101 000001 › Customer Support Agent

Customer Support Agent

0b9f0f20 E279 4fe7 8c5e F0ff8c593f75 19000101 000001 · Orlando, FL, US, Orlando, FL · On Site · Active · $18–$18 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company0b9f0f20 E279 4fe7 8c5e F0ff8c593f75 19000101 000001
TitleCustomer Support Agent
Normalized title-
Department / team-
LocationOrlando, FL, United States
Work modelOn Site
Employment typeFull Time
Salary$18–$18 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-01-07 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 0b9f0f20 E279 4fe7 8c5e F0ff8c593f75 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Orlando.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company0b9f0f20 E279 4fe7 8c5e F0ff8c593f75 19000101 000001
Sourcebfeccc9f-29f0-4e9b-8a8e-9f796e869c6f
ATS providerADP Workforce Now Recruiting

Description

Customer Support Agent – Full-Time (On-Site) ***To be successful in this position requires proper phone skills of a traditional customer service role but also it is helpful to have mechanical aptitude.*** Join Our Growing Team at Acorn Stairlifts! Acorn Stairlifts is seeking a Customer Support Agent to provide outstanding customer service and technical support to our customers. If you excel in fast-paced environments, enjoy problem-solving, and have strong communication skills, this is a great opportunity to grow your career with a leading industry company. What You’ll Do Serve as the primary point of contact for customer and dealer inquiries Resolve customer concerns with professionalism and empathy Provide basic technical assistance and escalate complex issues Document customer interactions and complete incident reports Confirm service appointments and coordinate daily scheduling Assist customers with parts orders and service call scheduling Determine warranty coverage and support accurate invoicing or collections Identify recurring service issues and escalate when necessary Process RMAs and respond to voicemail and email support requests Follow all safety, security, and company procedures What We’re Looking For Proficient in Microsoft Windows; strong typing skills Excellent verbal and written communication Customer-focused mindset with strong listening skills Ability to handle difficult situations with professionalism Strong analytical and troubleshooting abilities Team-oriented, adaptable, and able to work in a changing environment Reliable with strong work ethic and schedule adherence Education & Experience Associate’s degree (preferred), OR 2–4 years of customer support or related experience, OR Equivalent combination of education and experience Physical & Work Requirements Ability to occasionally lift up to 10 lbs Primarily a desk-based role with regular sitting, speaking, and listening Moderate office noise level Reasonable accommodations available What We Offer Comprehensive benefits package: Medical, Dental, Vision Enrollment in company 401(k) program, with company match Company-paid Life Insurance + Short- and Long-Term Disability 7 paid holidays + 10 days paid time off annually; paid time off increases to 15 days annually after 2 years A supportive, energetic workplace where success is celebrated About Acorn Stairlifts Employing more than 1,700 people worldwide, Acorn Stairlifts is the world’s largest independent manufacturer and supplier of stairlifts, with operations in over 84 countries. We are committed to improving customer mobility and independence—one lift at a time.

Full job record

Job ID4ecfc457566ebf0404f920c2e06d34a71dabfdd4
Org IDa49e5126-54a6-46b0-9d06-4c423bca615d
Source IDbfeccc9f-29f0-4e9b-8a8e-9f796e869c6f
Board IDbfeccc9f-29f0-4e9b-8a8e-9f796e869c6f
Provideradp_workforcenow
Provider Job Key589283
TitleCustomer Support Agent
Normalized Title—
Statusactive
Activeyes
Location TextOrlando, FL, US, Orlando, FL
Department—
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionFL
CityOrlando
Salary Raw18 To 18 (USD) Hourly
Salary Min18
Salary Max18
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0b9f0f20-e279-4fe7-8c5e-f0ff8c593f75&ccId=19000101_000001&lang=en_US&type=JS&jobId=589283&jwId=9201153871620_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0b9f0f20-e279-4fe7-8c5e-f0ff8c593f75&ccId=19000101_000001&lang=en_US&type=JS&jobId=589283&jwId=9201153871620_1
First Seen At2026-05-31 18:52:44Z
Last Seen At2026-06-06 13:19:58Z
Last Checked At2026-06-06 13:19:58Z
Last Changed At2026-06-06 13:19:58Z
Inactive At—
Source Posted At2026-01-07 19:31:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=0b9f0f20-e279-4fe7-8c5e-f0ff8c593f75|19000101_000001/date=2026-06-06/2026-06-06T13-19-57-154Z-bb753ff14b36d752cf6a268d2e81af1cb6c87679b10983605411870443bfd005.json
Event Fields
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Parsed Structured
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Extensions
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If you excel in fast-paced environments, enjoy problem-solving, and have strong communication skills, this is a great opportunity to grow your career with a leading industry company.</p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style=\"box-sizing: inherit; font-weight: 400;\">What You&rsquo;ll Do</b></p><ul style='box-sizing: inherit; margin-bottom: 0.625rem !important; color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Serve as the primary point of contact for customer and dealer inquiries</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Resolve customer concerns with professionalism and empathy</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Provide basic technical assistance and escalate complex issues</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Document customer interactions and complete incident reports</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Confirm service appointments and coordinate daily scheduling</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Assist customers with parts orders and service call scheduling</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Determine warranty coverage and support accurate invoicing or collections</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Identify recurring service issues and escalate when necessary</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Process RMAs and respond to voicemail and email support requests</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Follow all safety, security, and company procedures</li></ul><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style=\"box-sizing: inherit; font-weight: 400;\">What We&rsquo;re Looking For</b></p><ul style='box-sizing: inherit; margin-bottom: 0.625rem !important; color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Proficient in Microsoft Windows; strong typing skills</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Excellent verbal and written communication</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Customer-focused mindset with strong listening skills</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Ability to handle difficult situations with professionalism</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Strong analytical and troubleshooting abilities</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Team-oriented, adaptable, and able to work in a changing environment</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Reliable with strong work ethic and schedule adherence</li></ul><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style=\"box-sizing: inherit; font-weight: 400;\">Education &amp; Experience</b></p><ul style='box-sizing: inherit; margin-bottom: 0.625rem !important; color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Associate&rsquo;s degree (preferred), OR</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">2&ndash;4 years of customer support or related experience, OR</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Equivalent combination of education and experience</li></ul><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style=\"box-sizing: inherit; font-weight: 400;\">Physical &amp; Work Requirements</b></p><ul style='box-sizing: inherit; margin-bottom: 0.625rem !important; color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Ability to occasionally lift up to 10 lbs</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Primarily a desk-based role with regular sitting, speaking, and listening</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Moderate office noise level</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Reasonable accommodations available</li></ul><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style=\"box-sizing: inherit; font-weight: 400;\">What We Offer</b></p><ul style='box-sizing: inherit; margin-bottom: 0.625rem !important; color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Comprehensive benefits package: Medical, Dental, Vision</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Enrollment in company 401(k) program, with company match</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Company-paid Life Insurance + Short- and Long-Term Disability</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">7 paid holidays + 10 days paid time off annually; paid time off increases to 15 days annually after 2 years</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">A supportive, energetic workplace where success is celebrated</li></ul><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style=\"box-sizing: inherit; font-weight: 400;\">About Acorn Stairlifts</b></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Employing more than 1,700 people worldwide, Acorn Stairlifts is the world&rsquo;s largest independent manufacturer and supplier of stairlifts, with operations in over 84 countries. We are committed to improving customer mobility and independence&mdash;one lift at a time.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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