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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div class=\"fr-view\"><div><div><div class=\"fr-view\"><h1 data-pasted=\"true\">Patient Experience Supervisor</h1><p><strong>Location:</strong> 52 W. 162nd Street, South Holland, IL 60473<br><strong>Compensation:</strong>&nbsp;$20&ndash;$22/hour</p><h2>About Aunt Martha&rsquo;s Health &amp; Wellness</h2><p>Aunt Martha&rsquo;s Health &amp; Wellness is committed to supporting the well-being of our communities, ensuring equity in access, and delivering exceptional care through a culture of innovation. We are dedicated to creating environments that allow us to do what we do best: provide accessible healthcare and wellness services.</p><h2>Position Summary</h2><p>The Patient Experience Supervisor provides leadership and operational support to Medical Office Assistants while ensuring an exceptional patient experience throughout the health center. This position reports directly to the RN Health Center Administrator and plays an important role in supporting smooth front-office operations.</p><p>This role oversees patient registration, scheduling, insurance verification, billing support, customer service standards, and overall front-office workflow. The Patient Experience Supervisor works closely with the Patient Care Supervisor and clinical team to support efficient operations, patient satisfaction, staff development, and compliance with organizational procedures.</p><p>The ideal candidate is organized, customer-focused, detail-oriented, and comfortable leading a fast-paced healthcare front office environment.</p><h2>Key Responsibilities</h2><h3>Front Office Operations</h3><ul><li><p>Supervise Medical Office Assistants to ensure efficient daily operations and excellent customer service.</p></li><li><p>Oversee patient registration, scheduling, insurance verification, co-pay collection, and accurate EHR documentation.</p></li><li><p>Ensure phone messages, eligibility issues, administrative tasks, and patient concerns are resolved within established timeframes.</p></li><li><p>Conduct daily huddles to review schedules, staffing needs, and operational priorities.</p></li><li><p>Monitor compliance with front-office workflows, registration standards, and health center procedures.</p></li><li><p>Perform daily cash reconciliation, batch closing, and weekly bank deposits in accordance with agency policy.</p></li><li><p>Coordinate equipment maintenance, supply needs, repairs, and inspections.</p></li><li><p>Serve as Safety Site Coordinator and support compliance with safety standards.</p></li></ul><h3>Leadership &amp; Staff Development</h3><ul><li><p>Train and onboard newly hired Medical Office Assistants.</p></li><li><p>Support performance evaluations, coaching, and corrective action processes when needed.</p></li><li><p>Approve employee time punches through ADP and assist with staff scheduling coordination.</p></li><li><p>Foster a professional, collaborative, and respectful work environment that supports employee engagement and morale.</p></li></ul><h3>Quality &amp; Compliance</h3><ul><li><p>Partner with the Patient Care Supervisor to support timely and accurate claim submission.</p></li><li><p>Audit insurance eligibility and income verification documentation for accuracy and compliance.</p></li><li><p>Support quality improvement initiatives through reporting, auditing, and staff coaching.</p></li><li><p>Communicate policy and workflow updates to staff and assist with implementation.</p></li><li><p>Monitor reminder calls and no-show follow-up processes to support patient engagement.</p></li></ul><h3>Patient Experience</h3><ul><li><p>Deliver exceptional customer service in a fast-paced healthcare environment.</p></li><li><p>Respond to patient questions and concerns professionally and compassionately.</p></li><li><p>Serve as a resource for patients and visitors entering the health center.</p></li><li><p>Promote a welcoming, efficient, and patient-centered environment.</p></li></ul><h2>Qualifications</h2><h3>Education &amp; Experience</h3><ul><li><p>High School Diploma or GED required.</p></li><li><p>2&ndash;5 years of experience in a clinic, medical office, or hospital setting required.</p></li><li><p>Previous Medical Office Assistant experience strongly preferred.</p></li><li><p>Supervisory or leadership experience preferred.</p></li><li><p>Experience with Electronic Health Records systems preferred.</p></li></ul><h3>Preferred Skills &amp; Competencies</h3><ul><li><p>Strong organizational, communication,</p></li></ul><div><div class=\"fr-view\"><p style='margin-top:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><br></p><p style='margin-top:3.75pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;'><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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