Client Success Manager

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  "last_changed_at": "2026-06-13T10:50:22.238Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Remote, Florida, United States",
    "city": null,
    "region": "FL",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.8
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  "inferred_at": "2026-06-17T10:40:36.419Z",
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  "remote_policy": "remote",
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  "workplace_type": "remote",
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{
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    "id": "308",
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    "location": {
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    "atsLocation": {
      "city": "Remote",
      "state": "Florida",
      "country": "United States",
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    "departmentId": "18617",
    "locationType": "1",
    "jobOpeningName": "Client Success Manager",
    "departmentLabel": "Client Success",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
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      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2026-06-12",
    "atsLocation": {
      "city": "Remote",
      "state": "Florida",
      "country": "United States",
      "countryId": "1"
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    "description": "<p><span style=\"font-weight: bold\">Client Success Manager</span></p>\n<p><span style=\"font-weight: bold\">Location:</span> Remote (U.S.)</p>\n<p><span style=\"font-weight: bold\">Employment Type:</span> Full-Time</p>\n<p><span style=\"font-weight: bold\">Reports to:</span> Sr. Client Success Manager</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Position Overview</span></p>\n<p>The Client Success Manager plays a critical role in supporting and retaining our clients by</p>\n<p>ensuring they receive maximum value from our products and services. This position was created</p>\n<p>to strengthen client relationships, enhance engagement, seek out expansion opportunities and</p>\n<p>minimize churn.</p>\n<p>The ideal candidate will leverage a strong background in SaaS and enterprise technology</p>\n<p>solutions to deliver successful client onboarding, training, and ongoing support. While not a sales</p>\n<p>role, the Client Success Manager is responsible for identifying opportunities for account growth</p>\n<p>and ensuring clients remain fully informed and satisfied with our suite of software &amp; services.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"font-weight: bold\">Client Onboarding and Relationship Management</span></p>\n<p><span>•</span><br>Partner with Account Executives and Account Managers to guide clients through the</p>\n<p>implementation and adoption process.</p>\n<p><span>•</span><br>Establish and maintain trusted relationships with key stakeholders within client</p>\n<p>organizations.</p>\n<p><span>•</span><br>Evaluate and understand client business goals to ensure product alignment and long-term</p>\n<p>success.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Client Support and Retention</span></p>\n<p><span>•</span><br>Provide proactive client support, addressing inquiries, troubleshooting issues, and</p>\n<p>ensuring prompt resolution.</p>\n<p><span>•</span><br>Host training sessions, webinars, and product demonstrations to drive user adoption and</p>\n<p>engagement.</p>\n<p><span>•</span><br>Conduct regular check-ins and Quarterly Business Reviews (QBRs) to assess client</p>\n<p>satisfaction and performance outcomes.</p>\n<p><span>•</span><br>Serve as the client advocate internally, representing their needs and feedback to cross-</p>\n<p>functional teams.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Process Improvement and Collaboration</span><br><span>•</span><br>Collaborate with internal departments—including Product Managers, Sales, and</p>\n<p>Operations—to enhance client experience and outcomes.</p>\n<p><span>•</span><br>Develop educational materials and client resources to support onboarding and continued</p>\n<p>usage.</p>\n<p><span>•</span><br>Support initiatives to improve client retention, satisfaction, and Net Promoter Scores</p>\n<p>(NPS).</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Qualifications and Experience</span></p>\n<p><span>•</span><br>Minimum of <span style=\"font-weight: bold\">3 years of experience</span> in SaaS or enterprise software customer success,</p>\n<p>account management, or client services.</p>\n<p><span>•</span><br>Demonstrated proficiency with <span style=\"font-weight: bold\">CRM systems</span> (e.g., Salesforce, HubSpot).</p>\n<p><span>•</span><br>Experience using <span style=\"font-weight: bold\">Conversational Intelligence tools</span> (e.g., Gong, Chorus, or SalesLoft).</p>\n<p><span>•</span><br>Proven ability to communicate Return on Investment (ROI) and demonstrate value</p>\n<p>through measurable outcomes.</p>\n<p><span>•</span><br>Exceptional verbal, written, and presentation skills.</p>\n<p><span>•</span><br>Strong analytical and problem-solving abilities with attention to detail.</p>\n<p><span>•</span><br>Ability to collaborate effectively across teams and organizational levels.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Success Metrics</span></p>\n<p><span>•</span><br>Achievement of client retention and satisfaction goals.</p>\n<p><span>•</span><br>Increased product adoption and usage within assigned accounts.</p>\n<p><span>•</span><br>Year-over-year growth in account spend.</p>\n<p><span>•</span><br>NPS maintained or improved within target range.</p>\n<p><span>•</span><br>Positive internal and external feedback on professionalism and collaboration.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Compensation and Benefits</span></p>\n<p><span>•</span><br>Competitive salary</p>\n<p><span>•</span><br>Comprehensive health, dental, and vision insurance</p>\n<p><span>•</span><br>401(k) plan with matching contributions</p>\n<p><span>•</span><br>Paid time off and flexible scheduling</p>\n<p><span>•</span><br>Remote work environment with opportunities for travel as needed</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Physical Requirements</span></p>\n<p><span>•</span><br>Ability to sit or stand for extended periods (up to four hours).<br><span>•</span><br>Frequent use of computer, phone, and standard office equipment.</p>\n<p><span>•</span><br>Occasional lifting or moving of materials up to 20 pounds.</p>\n<p><span>•</span><br>Ability to communicate clearly and effectively with clients and colleagues.</p>",
    "compensation": "$75,000 - $85,000 depending upon experience ",
    "departmentId": "18617",
    "locationType": "1",
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    "jobCategoryId": null,
    "jobOpeningName": "Client Success Manager",
    "departmentLabel": "Client Success",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://idplans1.bamboohr.com/careers/308",
    "employmentStatusLabel": "Full-Time"
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}