Enrollment Management Associate

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    "description": "<h4><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>SUMMARY</strong></span></span></h4>\r\n\r\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">In support of the university&rsquo;s mission and objectives, the Enrollment Management Associate supports Enrollment Management teams in a variety of roles, including data processing and records verification, providing high-level customer service to prospective and current students and their families, and administrative support. This role will support multiple Enrollment Management teams and may have a dotted-line reporting relationship with various supervisors based on operational needs and assigned responsibilities. The Associate demonstrates enthusiasm for assisting a variety of individuals and departments while contributing to the overall success of Enrollment Management operations.</span></span><br />\r\n&nbsp;</p>\r\n\r\n<hr />\r\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><strong>Data Processing &amp; Records Verification</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Processes high school and college transcripts and other application documents for prospective students.&nbsp;</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Assists with calculating high school and college cumulative grade point averages (GPAs) and records data as instructed.&nbsp;</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Downloads electronic transcripts for prospective and current students and forwards to appropriate campus departments, as needed.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Processes test scores received through non-electronic methods for prospective students.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Completes admissions application files to support admissions decision-making.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Assists with record consolidation.</span></span></li>\r\n</ul>\r\n\r\n<h4><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><strong>Customer Service&nbsp;</strong></span></span></h4>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Provides courteous, responsive support to a diverse range of students, families, staff, and campus partners across multiple functional areas.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Greets visitors to the Admissions office and responds to incoming phone calls when the Welcome Center Coordinator is unavailable.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Assists with call queue for Admissions.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Assists with campus visits and enrollment-related events as needed.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Greets, assists students, and answers phone calls in the Financial Aid office during peak periods.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Greets, assists students, and answers phone calls in the Student Success office during peak periods.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Answers telephone and responds to information requests from university staff.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Assists with tasks related to Dual Enrollment Partners as assigned.</span></span></li>\r\n</ul>\r\n\r\n<h4><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><strong>Administration</strong></span></span></h4>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Provides administrative and financial support, including processing vendor payments and related documentation.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Partners with Executive Assistant to complete tasks and provides support to EVP as needed.&nbsp;</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Completes College Fair registrations and travel arrangements for Admissions staff.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Assists with travel planning and logistics for Enrollment Management staff.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Performs clerical tasks, such as mail distribution, filing, copying, printing, scanning, and linking of documents.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Submits marketing requests.&nbsp;</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Posts digital content to campus displays.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Follows up with staff on purchasing cards and expense reports.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Manages office equipment, devices, office supply inventory and submits work orders as needed.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Other duties as assigned.</span></span></li>\r\n</ul>\r\n",
    "jobCategory": "Admin - Clerical",
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    "qualifications": "<h4><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>EDUCATION</strong></span></span></h4>\n\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Post high school training required; Bachelor's degree preferred, or equivalent experience </span></span></p>\n\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><strong>EXPERIENCE</strong></span></span></p>\n\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">1+ years in an administrative support and customer service role, required. </span></span></p>\n\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><strong>ESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities) </strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><strong>Customer Service Orientation</strong> – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times. </span></span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><strong>Professionalism</strong> – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.</span></span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><strong>Christ-first Faith </strong>– Provides spiritual support to community members, including students, on their Christian faith journey.</span></span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><strong>Adaptable/Flexibility</strong> – Ability to change or adjust to change.</span></span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><strong>Attention to Detail </strong>– Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.</span></span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><strong>Confidentiality </strong>– Maintains the necessary confidentiality and discretion required for the position.</span></span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><strong>Effective Communication</strong> – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.</span></span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><strong>Establishes Trust</strong> – Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.</span></span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><strong>Project and Time Management </strong>– Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.</span></span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><strong>Results Orientation &amp; Accountability</strong> – Takes accountability and identifies, executes and drives actions to consistently achieve desired results.</span></span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><strong>Teamwork &amp; Collaboration</strong> – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally. </span></span></li>\n</ul>\n\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><strong>ADDITIONAL REQUIREMENTS</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Ability to work non-routine hours during certain times of the year.</span></span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Ability to sit for prolonged periods of time.</span></span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Ability to traverse campus and stairs.</span></span></li>\n</ul>",
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