Team Manager-DCC

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    "ExternalDescriptionStr": "<p><strong><u>Overview</u></strong></p><p>The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the Tiffany store experience. S/he will assume oversight for the store when the Director is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.&nbsp;The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the Tiffany store experience. S/he will assume oversight for the store when the Director is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.</p><p>&nbsp;</p><p>Responsibilities for Internal Candidates &nbsp;</p><p><strong><u>Key Accountabilities</u></strong></p><p><strong>Sales</strong></p><p>Deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and relevant KPIs.</p><ul><li>Manage and motivate the team to consistently achieve or exceed store sales target.</li><li>Drive client development activities among individual team members to cultivate new and existing clients.</li><li>Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.</li><li>Drive business through key product pillars and KPIs.</li></ul><p><strong>Service</strong></p><p>Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:</p><ul><li>Lead, model and coach based on client feedback and elevate the Tiffany Experience Index (TEI).</li><li>Provide management presence on the sales floor, coaching the &nbsp;team and ensuring Tiffany client experience expectations are being delivered at all times.</li><li>Optimize hospitality and store amenities to create unique experiences.</li><li>Take action on TEI performance and client feedback to improve customer service.</li></ul><p><strong>Talent</strong></p><p>Attract, hire, and retain top talent to&nbsp;cultivate a climate of high performance.</p><ul><li>Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.</li><li>Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled &nbsp;talent</li><li>Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.</li><li>&nbsp;Leverage and utilize training and development offerings to effectively support growth and development to drive performance.</li></ul><p><strong>Operational Excellence</strong></p><p>Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.</p><ul><li>Ensure exceptional operational support to drive sales and service.</li><li>Manage efficient back of house and ensure consistency with established&nbsp;operational procedures. Identify and execute efficiencies and best practices</li><li>Ensure compliance with all internal control procedures.</li></ul><p>Qualifications for Internal Candidates &nbsp;</p><p><strong><u>Required Qualifications</u></strong></p><ul><li>Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality).</li><li>Proven track record in sales generation, managing the achievement of sales results.</li><li>Flexibility to work non-traditional hours, including days, nights, weekends and holidays.</li><li>Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.</li><li>Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.</li><li>Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).</li><li>Must have authorization to work in the United States or in the country where the position is based.</li></ul><p><strong><u>Preferred Qualifications:</u></strong></p><ul><li>A college/university degree.</li><li>Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.</li></ul>",
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