Customer Experience Representative (dental)

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    "ExternalDescriptionStr": "<p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\"><strong>JOB SUMMARY:</strong></span></span></p><p style=\"margin-top:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">The Customer Experience Representative serves as the first point of contact for customers by processing orders and coordinating customer requests accurately and timely. This role supports customer satisfaction through effective communication, issue resolution, and adherence to established processes while working independently within defined procedures.</span></span></p><p style=\"margin-bottom:6.0pt;\">&nbsp;</p><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\"><strong>ESSENTIAL/PRIMARY DUTIES:</strong></span></span></p><ul><li><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Serves as the first point of contact for customer inquiries via phone, email, or other communication channels.</span></span></p></li><li><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Maintains a comprehensive understanding of all products and services relative to division of support. Develops and grows relationships with channel partners, working collaboratively to execute on requests.</span></span></p></li><li><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Processes customer orders accurately and timely in ERP and CRM systems.</span></span></p></li><li><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Provides call center coverage and coordinates customer requests.</span></span></p></li><li><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Resolves routine customer issues and escalates complex issues as appropriate.</span></span></p></li><li><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Maintains ERP and CRM data accuracy and documentation.</span></span></p></li><li><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Coordinates with internal teams to support customer needs and order fulfillment.</span></span></p></li><li><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Follows established processes related to customer service, logistics, and compliance.</span></span></p></li><li><p style=\"punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Obtains freight quotes and helps coordinate delivery needs with Midmark’s logistics department<strong>.</strong></span></span></p></li></ul><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\">&nbsp;</p><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\"><strong>SECONDARY DUTIES:</strong></span></span></p><ul><li><p style=\"punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Assists with departmental &amp; cross-functional projects and initiatives.</span></span></p></li><li><p style=\"punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Trains teammates on departmental processes.</span></span></p></li><li><p style=\"punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Runs and updates departmental reports.</span></span></p></li><li><p style=\"punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Assist with audits and respond to auditors’ requests.</span></span></p></li><li><p style=\"punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Supports other Midmark locations/teammates as needed.</span></span></p></li><li><p style=\"punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Participates during customer visits, events, offsite deliveries/installs as needed.</span></span></p></li><li><p style=\"punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Supports and implements MPS principles and theme work.</span></span></p></li></ul><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\">&nbsp;</p><p style=\"punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\"><strong>EDUCATION and/or EXPERIENCE:</strong></span></span><br><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">High school diploma or equivalent and 0-2 years of relevant customer service or order processing experience.</span></span></p><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\">&nbsp;</p><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\"><strong>COMPETENCY and/or SKILL:</strong></span></span></p><ul><li><p style=\"punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Strong communication and organizational skills</span></span></p></li><li><p style=\"punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Basic proficiency with Oracle, Microsoft Office, and CRM systems</span></span></p></li><li><p style=\"punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Basic knowledge of Midmark products and processes</span></span></p></li><li><p style=\"punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Customer service, ERP/CRM, and logistics fundamentals</span></span></p></li><li><p style=\"punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Ability to work independently within established procedures and escalate complex issues</span></span></p></li><li><p style=\"punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Basic awareness of FDA and ISO requirements</span></span></p></li></ul><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\">&nbsp;</p><p style=\"punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\"><strong>SUPERVISORY RESPONSIBILITIES:&nbsp;</strong></span></span><br><span style=\"font-family:&quot;Century Gothic&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">No supervisory responsibilities</span></span></p><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\">&nbsp;</p>",
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