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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"638\" id=\"isPasted\" style=\"margin-right: calc(-1%); width: 101%;\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><p>Job Summary:</p></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><p><span style=\"margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-transform: none;font-size:13px;line-height: 17.2667px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-pasted=\"true\"><span style=\"margin: 0px;padding: 0px;\">Responsible for coordinating&nbsp;and serving&nbsp;as a key liaison between customers, technical support, and management by providing customer service, technical phone support, and service coordination. Utilizes strong organizational and technical aptitude to support aftersales operations, including on-call support, expense review, and interpretation of technical documentation.</span></span><span style=\"margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-transform: none;font-size:13px;line-height: 17.2667px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">&nbsp;</span></p></td></tr></tbody></table><p><br></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"638\" id=\"isPasted\" style=\"margin-right: calc(0%); width: 100%;\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><p>ROLE (Job Description)</p></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul><li style=\"margin-left: 24px;\" data-pasted=\"true\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 17.2667px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Maintain the department&rsquo;s instrument inventory and calibration records for both in-house and field service equipment.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 17.2667px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Perform administrative tasks, including opening and managing Service Orders, preparing service reports, and submitting expense documentation to the Accountability Department.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 17.2667px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Create SAP tickets for Technical Support requests and assign them to the appropriate Aftersales Group member.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 17.2667px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Coordinate with customers by sending the tariff form when a technician intervention is requested.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 17.2667px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Manage assigned Service Orders, providing timely updates to ATSG Management regarding job status&mdash;whether under warranty, billable, or free of charge per special agreement with the Sales referent.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 17.2667px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Review and approve Field Service Technicians&rsquo; (FST) expense reports and timesheets.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 17.2667px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Keep the Field Service Technicians&rsquo; warehouse inventory updated in SAP.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 17.2667px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Ensure all Service Orders are kept current in SAP and closed in a timely manner.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 17.2667px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Review service reports and notify the Customer Care Center </span></span><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 17.2667px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">of spare parts requirements, or the Service Technical Support team if additional intervention&nbsp;is needed.</span></span></li></ul></td></tr></tbody></table><p><br></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"638\" id=\"isPasted\" style=\"margin-right: calc(-1%); width: 101%;\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><p>REQUIREMENTS</p></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul><ul type=\"disc\" style=\"margin-bottom:0in;\" data-pasted=\"true\"><li style='margin-top:3.0pt;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;font-size:13px;font-family:\"Calibri\",sans-serif;color:#262321;background:white;'><span style=\"font-family:     Calibri;\">High school diploma or equivalent&nbsp;</span></li><li style='margin-top:3.0pt;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;font-size:13px;font-family:\"Calibri\",sans-serif;color:#262321;background:white;'><span style=\"font-family:     Calibri;\">Excellent communication, interpersonal, and customer care skills</span></li><li style='margin-top:3.0pt;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;font-size:13px;font-family:\"Calibri\",sans-serif;color:#262321;background:white;'><span style=\"font-family:     Calibri;\">Organization, prioritization, and multitasking skills</span></li><li style='margin-top:3.0pt;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;font-size:13px;font-family:\"Calibri\",sans-serif;color:#262321;background:white;'><span style='font-size:13px;font-family:\"Calibri\",sans-serif;color:#262321;'>Proficient in Microsoft Word, Excel, Powerpoint, SAP, CRM</span></li></ul></ul></td></tr></tbody></table><p><br></p><p><span data-teams=\"true\" data-pasted=\"true\">We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to creating an inclusive and diverse workplace.</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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