Client Services Loss Terminations Representative

About Us: Who is Mercedes-Benz Financial Services? Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Why work at Mercedes-Benz Financial Services? Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture. Benefits When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one: Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you! Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to %246k per child Want to go back to school? Tuition Assistance Scholar Program - receive up to %248k in vouchers to complete business-related coursework %246k for undergraduate %248k for graduate Job Overview: The Loss Terminations Representative is responsible for ensuring hostile termination work items assigned via ALFA case are reconciled in accordance with Compass procedures & legal guides as well providing timely support to various departments through the completion of work related tasks. Work items for this role are heavily audited and carry legal risk if not completed correctly. Responsibilities: Complete hostile termination cases, including processing for involuntary/voluntary surrenders, skip charge offs, and deceased do not pursue terminations. Assess repossession charges to the account, assigning the asset to auction, and ensuring the appropriate post repossession notice is sent to all impacted parties in accordance with the legal guide. Also responsible for sending deficiency notice post auction sale. (80%) Maintain communication with internal and external customers including Collections, DRMs, and dealerships (10%) Complete reinstatement processing, includes moving funds received post repossession to general suspense, reversing the termination, and ensuring repossession title processing is halted and the title is available to be returned to the vault. (10%) About Us: Who is Mercedes-Benz Financial Services? Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Why work at Mercedes-Benz Financial Services? Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture. Benefits When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one: Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you! Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to %246k per child Want to go back to school? Tuition Assistance Scholar Program - receive up to %248k in vouchers to complete business-related coursework %246k for undergraduate %248k for graduate Job Overview: The Loss Terminations Representative is responsible for ensuring hostile termination work items assigned via ALFA case are reconciled in accordance with Compass procedures & legal guides as well providing timely support to various departments through the completion of work related tasks. Work items for this role are heavily audited and carry legal risk if not completed correctly. Responsibilities: Complete hostile termination cases, including processing for involuntary/voluntary surrenders, skip charge offs, and deceased do not pursue terminations. Assess repossession charges to the account, assigning the asset to auction, and ensuring the appropriate post repossession notice is sent to all impacted parties in accordance with the legal guide. Also responsible for sending deficiency notice post auction sale. (80%) Maintain communication with internal and external customers including Collections, DRMs, and dealerships (10%) Complete reinstatement processing, includes moving funds received post repossession to general suspense, reversing the termination, and ensuring repossession title processing is halted and the title is available to be returned to the vault. (10%) Qualifications: Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. This position requires a minimum of 1 year of overall work experience. Preferred experience includes: Business-General: 1 year Customer Service: 1 year Education: High School Diploma/(GED) is required, Bachelor's Degree is preferred. Additional Knowledge: Minimum of 1 year experience in hostile termination casework preferred. Skills: PC skills Corporate Mainframe Microsoft Office Additional Skills: Attention to detail, strong work ethic Minimum 1 year of experience is preferred with knowledge of the following systems: ALFA, FAW, PEGA, ECM. Recommended Prerequisites: Collections and/or Client Services Operational Roles Posting Statement If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. EEO/Minorities/Females/Disabled/Vets #LI-JM2 Qualifications: Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. This position requires a minimum of 1 year of overall work experience. Preferred experience includes: Business-General: 1 year Customer Service: 1 year Education: High School Diploma/(GED) is required, Bachelor's Degree is preferred. Additional Knowledge: Minimum of 1 year experience in hostile termination casework preferred. Skills: PC skills Corporate Mainframe Microsoft Office Additional Skills: Attention to detail, strong work ethic Minimum 1 year of experience is preferred with knowledge of the following systems: ALFA, FAW, PEGA, ECM. Recommended Prerequisites: Collections and/or Client Services Operational Roles Posting Statement If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. EEO/Minorities/Females/Disabled/Vets #LI-JM2

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