Service BDC Manager | Base + Commission- Tucson Subaru

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    "description": "<p><strong>Lead a top‑performing service team at one of the best Subaru dealerships in the country.</strong></p>\r\n\r\n<p><meta content=\"text/html; charset=us-ascii\" http-equiv=\"Content-Type\" />\r\n<style type=\"text/css\">a {\r\n    text-decoration: none;\r\n    color: #464feb;\r\n}\r\ntr th, tr td {\r\n    border: 1px solid #e6e6e6;\r\n}\r\ntr th {\r\n    background-color: #f5f5f5;\r\n}\r\n</style>\r\n</p>\r\n\r\n<p>You&rsquo;re an experienced, results‑driven Service BDC professional who knows how to lead, communicate, and put the customer first. You thrive in a fast‑paced environment, understand how to drive service appointments through strong processes and coaching, and take pride in creating a seamless customer journey. If you&rsquo;re a confident leader with a track record of performance and team development, this role gives you the opportunity to make a real impact.</p>\r\n\r\n<p>As <strong>Service BDC Manager</strong>, you&rsquo;ll oversee daily operations, motivate and mentor your team, and play a key role in driving service growth through effective appointment setting and customer engagement.</p>\r\n\r\n<p>At <strong>Tucson Subaru</strong>&mdash;Arizona&rsquo;s #1 Subaru dealership for nine consecutive years&mdash;you&rsquo;ll join a dynamic leadership team at a dealership known for excellence, performance, and customer satisfaction. If you&rsquo;re ready to step into a leadership role where your expertise is valued and your results matter, we want to hear from you.</p>\r\n\r\n<p><meta content=\"text/html; charset=us-ascii\" http-equiv=\"Content-Type\" />\r\n<style type=\"text/css\">a {\r\n    text-decoration: none;\r\n    color: #464feb;\r\n}\r\ntr th, tr td {\r\n    border: 1px solid #e6e6e6;\r\n}\r\ntr th {\r\n    background-color: #f5f5f5;\r\n}\r\n</style>\r\n</p>\r\n\r\n<p><strong>Why Join Tucson Subaru:</strong></p>\r\n\r\n<ul>\r\n\t<li>Opportunity to work with a well-established and respected automotive dealership in Tucson</li>\r\n\t<li>Supportive and collaborative work environment that fosters personal and professional growth</li>\r\n\t<li>Access to ongoing training and development opportunities</li>\r\n\t<li>Chance to contribute to the success of a high-performing service BDC team</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><strong><em>Service BDC Manager Job Responsibilities</em></strong></p>\r\n\r\n<ul>\r\n\t<li>Lead and supervise the Service Business Development Center (BDC) team, ensuring optimal performance and productivity</li>\r\n\t<li>Oversee all aspects of the BDC operations, including customer inquiries, appointment scheduling, outbound follow-ups, and customer satisfaction</li>\r\n\t<li>Develop and implement strategies to maximize customer engagement and retention</li>\r\n\t<li>Collaborate with service advisors and technicians to streamline processes and ensure efficient handling of customer requests and concerns</li>\r\n\t<li>Monitor and analyze key performance metrics to drive continuous improvement and achieve departmental goals</li>\r\n\t<li>Stay up-to-date with industry trends, best practices, and technological advancements in automotive service BDC operations</li>\r\n\t<li>Conduct regular training sessions for BDC staff to enhance their product knowledge, customer service skills, and overall performance</li>\r\n\t<li>Foster a positive and supportive work environment that encourages teamwork, professional growth, and exceptional customer service</li>\r\n\t<li>Maintain strong relationships with customers, addressing their concerns promptly and ensuring their complete satisfaction</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><strong><em>Service BDC Manager Benefits and Compensation</em></strong></p>\r\n\r\n<p>In addition to competitive pay, our benefits are designed to support you and your family&hellip;</p>\r\n\r\n<ul>\r\n\t<li>Employer-subsidized Medical and Dental insurance, with comprehensive coverage options</li>\r\n\t<li>Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth</li>\r\n\t<li>A variety of voluntary benefit options, including&nbsp;Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family</li>\r\n\t<li>401(k) with Company Match</li>\r\n\t<li>Generous Paid Time Off that begins accruing from Day 1</li>\r\n\t<li>Exclusive employee pricing for you and your family on parts, service, and vehicles</li>\r\n</ul>\r\n",
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